Customer Support Jobs at HealthRIGHT 360 with Visa Sponsorship

INTRODUCTION

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services.

Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Position Summary:

Do you thrive on helping others learn, solving complex problems, and making systems work better for the people who use them? HealthRIGHT 360 is seeking a detail-oriented, tech-savvy, and people-centered EHR Training and Support Analyst to join our Northern California team. You’ll play a critical role in supporting staff across substance use disorder, mental health, and primary care programs by delivering expert training and responsive support for our EHR system.

Program/Department Description Summary:

The EHR Team at HealthRIGHT 360 is a collaborative, motivated group of professionals who value continuous improvement, creative problem-solving, and practical support. We embrace a culture of learning, adaptability, and service to ensure our frontline teams can focus on what matters most—delivering quality care to our clients.

HealthRIGHT 360 is seeking a knowledgeable and service-oriented EHR Training and Support Analyst to deliver high-quality training and responsive support for our Electronic Health Record (EHR) system. Based in Northern California with a hybrid schedule, this role is responsible for onboarding new users, facilitating ongoing training, troubleshooting issues, and collaborating with clinical and technical teams to improve workflows. The ideal candidate is organized, tech-savvy, and passionate about empowering staff through education and support.

Key Areas and Responsibilities:

Training:

• Design and maintain engaging EHR training content for the agency’s Learning Management System (Relias).
• Development and maintenance of training resources.
• Lead onboarding and ongoing EHR training for new and existing staff at all organizational levels.
• Oversee and train the EHR Super User group providing guidance, resources and training.
• Facilitate virtual and live training sessions for EHR Users across the agency.
• Manage enrollment, tracking, and reporting for training participation and completion.

Support:

• Provide in-person and remote EHR support to Northern California programs.
• Triage and resolve EHR issues via the Welligent Help Center ticketing system.
• Collaborate with EHR leadership and IT on technical escalations and system maintenance.
• Monitor user activity to maintain system access integrity and compliance.
• Participate in regular team meetings and agency-wide initiatives.

Process:

• Identify trends and knowledge gaps through support interactions to inform training strategies.
• Work cross-functionally to optimize workflows and improve the EHR user experience.
• Support implementation of system upgrades or new functionality through training and communication.

Intangibles:

• Build and maintain strong working relationships with clinical and administrative staff.
• Represent EHR interests in interdepartmental meetings and projects.
• Promote the agency’s mission and values in all training, support, and communication efforts.
• Maintain strict confidentiality in accordance with HIPAA and 42 CFR Part 2.

MINIMUM JOB REQUIREMENTS:

• High school diploma or GED.
• Experience with EHR systems or comparable technology platforms.
• Prior experience in training, teaching, or coaching others.
• Strong organizational and time-management skills; ability to multitask effectively.
• Clear, professional communication skills (written and verbal).
• Ability to troubleshoot problems independently and prioritize effectively.
• Strong interpersonal skills, especially with diverse learners and teams.
• Proficiency in Microsoft Office and general computer literacy.
• Willingness to travel to Northern California service locations – San Francisco, San Mateo County, Santa Clara County, Solano County.

DESIRED SKILLS, KNOWLEDGE AND EDUCATION:

• Experience with Welligent or similar EHR platforms.
• Familiarity with San Francisco, San Mateo or Santa Clara County programs.
• Background in behavioral or mental health non-profits.
• Proficiency in course development tools such as Articulate 360 or similar platforms.
• We will consider for employment qualified applicants with arrest and conviction records.
• Must complete a background check and livescan.