Jackson Hole Mountain Resort Visa Sponsorship USA
Jackson Hole Mountain Resort is one of Wyoming's premier ski and outdoor destinations, known for seasonal hiring across hospitality, mountain operations, and guest services. The resort has a track record of sponsoring H-2B visas, making it a viable option for international workers pursuing seasonal roles in the U.S. hospitality industry.
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Get Access To All JobsJackson Hole Mountain Resort
Job Posting
Position Title: Vacation Specialist
Department: Guest Experience
Classification: Year-Round, Full Time
FLSA Status: Non-exempt
Job Duties:
- Answer guest phone calls, chats, and text messages to help with travel arrangements
- Checks voicemails, SMS software and emails throughout the day
- Sending and receiving Streamsign contracts for guests prior to remote check in, following up with guests for completion
- Communicate property information to guests by maintaining an intimate understanding of properties managed by JHRL and continuously follow all updates/upgrades as they occur
- Has an intimate understanding of properties managed by JHRL and continuously follows all updates/upgrades as they occur
- Becomes familiar with checking availability, sales/promotions, heard about source codes and overall booking procedures
- Asks open ended questions of potential guests to find out what s/he is looking for in lodging and overall experience. Understands the difference between benefits and features to sell, and upsell, JHRL to the guest
- Logs all incoming leads and gathers all necessary information into lead management system and performs daily follow ups on leads in a timely manner
- Understands travel agent and wholesalers and their commission and payment procedures to complete third party reservations
- Becomes familiar with local recreational activities as an information source to sell activities and help recommend local activities
- Assists in sending guestbook links prior to arrival and updating as necessary
- Provides the Maintenance Department with a work order for any repairs or damages reported by rental guests
- Coordinates with Housekeeping department and assists in returning lost and found items
- Offer solutions for day-to-day guest situations while directing other calls and inquiries to the pertinent department
- Cross sells other Mountain Resort profit centers as appropriate
- Support Homeowner Relations team and working with homeowners as needed while providing them superior guest service
- Cross trains to assist other departments with guest inquiries
Employees are held accountable for all duties of this job.
Are you the right fit? Below are some traits that an exemplary candidate possesses:
- Strong verbal and written communication to be able to give and receive information clearly and succinctly
- Strong sales skills
- Strong computer skills with Microsoft Office Suite competency and the ability to learn new software programs
- Excellent interpersonal skills and ability to develop a connection with guests
- Ability to work cross-functionally and as part of a team
- Strong desire to deliver high quality customer service
- Detail oriented as it pertains to accuracy and efficiency
- Excellent organizational skills
- High school diploma or GED equivalent required
- Minimum 1 year previous customer service experience required
- Knowledge of local Jackson Hole area required
- Bachelor's or Associate's degree in hospitality or related field preferred
- Minimum 3 years previous experience with resort operations, reservations, or customer service
- Previous experience in a sales role preferred
- Previous experience with one or more of the following software programs: Streamline Vacation Rental Software, Breezeway; Revinate; RTP preferred
Expected Hours of Work:
This job is year-round, full-time and typically works during daytime business hours. Work is required in the evenings and on weekends, with after-hours on-call shift required. Must be available at all hours of the evening and night should an emergency arise during the on-call shift. Schedules and hours may fluctuate depending on business need.
Benefits & Perks:
- Free winter ski pass and summer activities pass for the employee and their spouse and qualifying dependent children
- Medical and Dental insurance
- 401(k) and company match
- Paid Time Off (PTO) and Sick Pay
- Spending and Flexible Savings Accounts (HSA/FSA)
- Free Life and AD&D insurance
- Free Life insurance for employee's spouse and dependent children
- Discounts at JHMR Food & Beverage outlets
- Discounts at JHMR Retail/Rental/Repair locations
- Pro deals on gear and apparel through ExpertVoice, Outdoor Prolink, and JHMR partners
- Discounted Daycare and Kid's Ranch
- Free START Buss pass and 100% reimbursement for START Bus Commuter pass to Teton Valley, ID and Star Valley, WY
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
Jackson Hole Mountain Resort
Job Posting
Position Title: Vacation Specialist
Department: Guest Experience
Classification: Year-Round, Full Time
FLSA Status: Non-exempt
Job Duties:
- Answer guest phone calls, chats, and text messages to help with travel arrangements
- Checks voicemails, SMS software and emails throughout the day
- Sending and receiving Streamsign contracts for guests prior to remote check in, following up with guests for completion
- Communicate property information to guests by maintaining an intimate understanding of properties managed by JHRL and continuously follow all updates/upgrades as they occur
- Has an intimate understanding of properties managed by JHRL and continuously follows all updates/upgrades as they occur
- Becomes familiar with checking availability, sales/promotions, heard about source codes and overall booking procedures
- Asks open ended questions of potential guests to find out what s/he is looking for in lodging and overall experience. Understands the difference between benefits and features to sell, and upsell, JHRL to the guest
- Logs all incoming leads and gathers all necessary information into lead management system and performs daily follow ups on leads in a timely manner
- Understands travel agent and wholesalers and their commission and payment procedures to complete third party reservations
- Becomes familiar with local recreational activities as an information source to sell activities and help recommend local activities
- Assists in sending guestbook links prior to arrival and updating as necessary
- Provides the Maintenance Department with a work order for any repairs or damages reported by rental guests
- Coordinates with Housekeeping department and assists in returning lost and found items
- Offer solutions for day-to-day guest situations while directing other calls and inquiries to the pertinent department
- Cross sells other Mountain Resort profit centers as appropriate
- Support Homeowner Relations team and working with homeowners as needed while providing them superior guest service
- Cross trains to assist other departments with guest inquiries
Employees are held accountable for all duties of this job.
Are you the right fit? Below are some traits that an exemplary candidate possesses:
- Strong verbal and written communication to be able to give and receive information clearly and succinctly
- Strong sales skills
- Strong computer skills with Microsoft Office Suite competency and the ability to learn new software programs
- Excellent interpersonal skills and ability to develop a connection with guests
- Ability to work cross-functionally and as part of a team
- Strong desire to deliver high quality customer service
- Detail oriented as it pertains to accuracy and efficiency
- Excellent organizational skills
- High school diploma or GED equivalent required
- Minimum 1 year previous customer service experience required
- Knowledge of local Jackson Hole area required
- Bachelor's or Associate's degree in hospitality or related field preferred
- Minimum 3 years previous experience with resort operations, reservations, or customer service
- Previous experience in a sales role preferred
- Previous experience with one or more of the following software programs: Streamline Vacation Rental Software, Breezeway; Revinate; RTP preferred
Expected Hours of Work:
This job is year-round, full-time and typically works during daytime business hours. Work is required in the evenings and on weekends, with after-hours on-call shift required. Must be available at all hours of the evening and night should an emergency arise during the on-call shift. Schedules and hours may fluctuate depending on business need.
Benefits & Perks:
- Free winter ski pass and summer activities pass for the employee and their spouse and qualifying dependent children
- Medical and Dental insurance
- 401(k) and company match
- Paid Time Off (PTO) and Sick Pay
- Spending and Flexible Savings Accounts (HSA/FSA)
- Free Life and AD&D insurance
- Free Life insurance for employee's spouse and dependent children
- Discounts at JHMR Food & Beverage outlets
- Discounts at JHMR Retail/Rental/Repair locations
- Pro deals on gear and apparel through ExpertVoice, Outdoor Prolink, and JHMR partners
- Discounted Daycare and Kid's Ranch
- Free START Buss pass and 100% reimbursement for START Bus Commuter pass to Teton Valley, ID and Star Valley, WY
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
Job Roles at Jackson Hole Mountain Resort Companies
How to Get Visa Sponsorship in Jackson Hole Mountain Resort Visa Sponsorship USA
Target seasonal roles that align with H-2B eligibility
Jackson Hole Mountain Resort's sponsorship activity centers on seasonal, temporary positions in hospitality and mountain operations. Focus your application on roles with a clear seasonal demand, ski season and summer operations are the strongest windows for H-2B hiring.
Apply well ahead of the season start date
H-2B sponsorship requires the employer to file well before your start date. Reaching out to Jackson Hole's HR team months before ski season or summer operations begin gives you the best chance of being included in an active sponsorship filing cycle.
Highlight hospitality and mountain resort experience
Jackson Hole Mountain Resort prioritizes candidates with hands-on experience in guest services, food and beverage, lodging, or ski area operations. Demonstrating prior resort or hotel experience signals you can contribute quickly in a high-demand seasonal environment.
Understand that H-2B sponsorship is employer-initiated
You can't self-petition for H-2B status, Jackson Hole Mountain Resort must sponsor you directly. Express clear interest in sponsorship early in conversations with their hiring team so the right people are involved from the start of your application.
Browse verified sponsoring employers before you apply
Not every resort commits to visa sponsorship at the same level. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and prioritize employers like Jackson Hole Mountain Resort who have an established track record of H-2B hiring.
Be prepared for a multi-step process involving the Department of Labor
H-2B sponsorship requires the employer to obtain a temporary labor certification from the Department of Labor before petitioning USCIS. Understanding this timeline helps you set realistic expectations and stay patient during what can be a several-month process.
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Get Access To All JobsFrequently Asked Questions
Does Jackson Hole Mountain Resort sponsor H-1B visas?
No. Jackson Hole Mountain Resort's sponsorship activity is focused on H-2B visas for temporary, seasonal workers rather than H-1B visas for specialty occupation roles. H-1B sponsorship is uncommon in resort and mountain operations environments, where the primary staffing need is for guest services, food and beverage, and ski area operations rather than degree-requiring professional positions.
What visa types does Jackson Hole Mountain Resort sponsor?
Jackson Hole Mountain Resort sponsors H-2B visas, which are designed for temporary nonimmigrant workers filling seasonal positions. This visa category fits the resort's operational model, it relies on a surge of workers during peak ski season and summer months. H-2B is the standard sponsorship pathway for international candidates targeting resort and hospitality roles at Jackson Hole.
Which departments or roles at Jackson Hole Mountain Resort are most likely to be sponsored?
H-2B sponsorship at Jackson Hole Mountain Resort typically covers roles in guest services, food and beverage, housekeeping, ski area operations, and lift operations, positions with strong seasonal demand and a documented need for temporary workers. Roles tied directly to peak season activity are the most common targets for sponsorship, as H-2B requires demonstrating a temporary or seasonal labor need.
How do I find open sponsored positions at Jackson Hole Mountain Resort?
The most reliable approach is to search directly through platforms that verify employer sponsorship history rather than relying on generic job boards. Migrate Mate lists opportunities at employers with confirmed H-2B sponsorship records, including Jackson Hole Mountain Resort, so you can browse current openings with confidence that sponsorship is genuinely on the table. Apply early, seasonal roles fill quickly once hiring opens.
How do I time my application to Jackson Hole Mountain Resort for H-2B sponsorship?
H-2B sponsorship involves multiple steps before you can start work, the employer must obtain a temporary labor certification from the Department of Labor, then file a petition with USCIS. This process typically takes several months. For ski season roles, outreach to Jackson Hole's hiring team by late summer or early fall gives the best chance of being included in their sponsorship cycle before government caps are reached.
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