Customer Support Jobs at Republic Services with Visa Sponsorship
Customer Support roles at Republic Services span residential service lines, billing inquiries, and route coordination across a national network of waste and environmental operations. Republic Services has a track record of sponsoring foreign national workers across support functions, making it a viable target if you're on a work visa or transitioning from OPT.
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Get Access To All JobsPosition Summary: The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
PRINCIPLE RESPONSIBILITIES:
- Communicates with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval.
- Assists and provides support to internal and external customers.
- Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
- Maintains customer profiles and contract filing system.
- Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
- Research operational concerns, questions and discrepancies.
- Prepares and transmits reports and waste shipment summaries.
- Prepares manifests for mailing, scanning, or emailing.
- Processes memos, correspondence, reports and other documents.
- Reviews billing adjustments.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS:
3 or more years related customer service experience.
PREFERRED QUALIFICATIONS:
- To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability.
- Knowledge of RCRA as it relates to waste characterization and waste processing protocols.
- Familiarity with DOT regulations.
- Knowledge of the MS Office Suite.
- Ability to identify trends and data patterns.
- Ability to coordinate and manage multiple projects.
- Ability to work within a team environment and handle multiple assignments simultaneously.
Pay Range:
The pay range for this position is $25.15 to $34.60* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.
Bonus Plan Details (if applicable):
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
Position Summary: The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
PRINCIPLE RESPONSIBILITIES:
- Communicates with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval.
- Assists and provides support to internal and external customers.
- Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
- Maintains customer profiles and contract filing system.
- Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
- Research operational concerns, questions and discrepancies.
- Prepares and transmits reports and waste shipment summaries.
- Prepares manifests for mailing, scanning, or emailing.
- Processes memos, correspondence, reports and other documents.
- Reviews billing adjustments.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS:
3 or more years related customer service experience.
PREFERRED QUALIFICATIONS:
- To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability.
- Knowledge of RCRA as it relates to waste characterization and waste processing protocols.
- Familiarity with DOT regulations.
- Knowledge of the MS Office Suite.
- Ability to identify trends and data patterns.
- Ability to coordinate and manage multiple projects.
- Ability to work within a team environment and handle multiple assignments simultaneously.
Pay Range:
The pay range for this position is $25.15 to $34.60* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.
Bonus Plan Details (if applicable):
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
See all 188+ Customer Support at Republic Services jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Republic Services roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Republic Services Jobs
Tailor your resume to field operations language
Republic Services customer support teams handle route disruption calls, service billing disputes, and municipal contract inquiries. Framing your experience around high-volume inbound service environments, not generic customer service, signals direct fit for their waste operations context.
Identify which service regions are actively hiring
Republic Services operates through regional divisions, and Customer Support hiring is often tied to local contract expansions or new residential routes. Prioritize applications to regions with active service growth, since those divisions are more likely to have budget and urgency to support a visa filing.
Ask specifically about LCA filing timelines in your offer stage
For H-1B sponsorship, your employer must file a Labor Condition Application with the DOL before petitioning USCIS. In customer support roles, confirm whether Republic Services treats this as a standard HR process or routes it through external counsel, so you know realistic timelines before accepting an offer.
Use Migrate Mate to surface open Customer Support roles at Republic Services
Sponsorship-eligible openings at large employers like Republic Services don't always get flagged clearly on general job boards. Migrate Mate filters specifically for visa-sponsoring employers, so you can find and track Customer Support postings without manually auditing each listing.
Prepare documentation that shows service industry continuity
If your background spans multiple employers or countries, USCIS and DOL filings benefit from a clear employment narrative. Gather reference letters and job descriptions that establish consistent customer-facing or operations support experience aligned to the role you're applying for at Republic Services.
Customer Support at Republic Services jobs are hiring across the US. Find yours.
Find Customer Support at Republic Services JobsFrequently Asked Questions
Does Republic Services sponsor H-1B visas for Customer Support roles?
Yes, Republic Services has sponsored H-1B visas for workers in customer support and related operational functions. Sponsorship decisions are made at the divisional level and depend on the specific role, your qualifications, and your current work authorization status. If you're already on OPT or another nonimmigrant status, raising the H-1B question early in the hiring process gives both sides time to plan around USCIS filing deadlines.
Which visa types does Republic Services commonly use for Customer Support positions?
Republic Services has sponsored H-1B, TN, F-1 OPT, and F-1 CPT visas for workers in customer support functions, along with employment-based Green Card pathways including EB-2 and EB-3. For Canadian and Mexican nationals, TN status is often a faster path than H-1B since it doesn't require a lottery or lengthy USCIS processing. OPT and CPT are common entry points for international students before transitioning to longer-term sponsorship.
What qualifications or experience does Republic Services expect for Customer Support roles?
Most Customer Support roles at Republic Services require experience handling high-volume inbound inquiries, billing or account management tasks, or service scheduling in a field operations context. Familiarity with CRM platforms and the ability to handle escalation calls in regulated service environments are common expectations. For visa sponsorship, you'll also need to demonstrate that your educational or professional background meets the role's specialty occupation or experience threshold, depending on your visa category.
How do I apply for Customer Support jobs at Republic Services?
You can browse and apply for Customer Support openings at Republic Services through Migrate Mate, which filters listings specifically for visa-sponsoring employers so you're not wasting time on roles that won't support your work authorization. When you apply, be upfront about your visa status in your cover letter or early screening call. Republic Services recruiters are experienced with sponsored candidates, but they need to know your timeline to align internal approvals with any USCIS or DOL filing requirements.
How long does the visa sponsorship process take for a Customer Support offer at Republic Services?
Timeline depends on your visa type. TN status for Canadian and Mexican nationals can be granted at the port of entry, sometimes the same day. H-1B petitions filed under standard processing take three to six months after USCIS receives the petition, while premium processing reduces that to 15 business days. For employment-based Green Card pathways like EB-3, the PERM labor certification alone can take a year or more before USCIS adjudicates the I-140 petition. Plan your employment start date around these windows.
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