Technical Support Technician Jobs at Vivint with Visa Sponsorship
Technical Support Technician roles at Vivint involve diagnosing and resolving issues with smart home and security systems, working across remote and field-based support channels. Vivint has a track record of sponsoring international talent for this function, making it a realistic target for candidates on work visas.
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Get Access To All JobsWelcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Field Service Technician/Professional
Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one of Forbe’s World’s 50 Most Innovative Companies—is looking for Field Service Technicians to join our nationally recognized team.
Why Technicians Choose Vivint:
- Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.
- Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
- Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway.
- Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters.
- Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
- The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
- Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!).
A Day in the Life:
As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes:
- Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
- Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
- Customer Education: Training homeowners on how to use their new system to protect their families.
- Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.
What We’re Looking For:
We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have:
- A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
- Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
- Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
- Requirements: A valid driver’s license and a good driving record; ability to successfully pass post-offer background investigation and licensing requirements per applicable law.
Physical Requirements:
- Ability to lift and carry up to 45 lbs.
- Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
- Comfortable bending, kneeling, and standing for extended periods.
Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.
Ready to transform your career? Apply today to join the Vivint team!
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Field Service Technician/Professional
Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one of Forbe’s World’s 50 Most Innovative Companies—is looking for Field Service Technicians to join our nationally recognized team.
Why Technicians Choose Vivint:
- Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.
- Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
- Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway.
- Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters.
- Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
- The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
- Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!).
A Day in the Life:
As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes:
- Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
- Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
- Customer Education: Training homeowners on how to use their new system to protect their families.
- Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.
What We’re Looking For:
We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have:
- A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
- Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
- Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
- Requirements: A valid driver’s license and a good driving record; ability to successfully pass post-offer background investigation and licensing requirements per applicable law.
Physical Requirements:
- Ability to lift and carry up to 45 lbs.
- Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
- Comfortable bending, kneeling, and standing for extended periods.
Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.
Ready to transform your career? Apply today to join the Vivint team!
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
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Get Access To All JobsTips for Finding Technical Support Technician Jobs at Vivint Jobs
Frame Your Certifications Around Security Systems
Vivint's support roles center on smart home and alarm system troubleshooting, not generic IT helpdesk work. Highlight any hands-on experience with networking hardware, IoT devices, or home automation platforms when preparing your resume and credentials.
Target Vivint's Field Service Hiring Cycles
Vivint ramps up Technical Support Technician hiring ahead of peak installation seasons. Applying in late winter or early spring positions you ahead of the surge, giving recruiters more flexibility to process sponsorship paperwork alongside offers.
Ask the Recruiter About Technician Tiers Early
Vivint structures technician roles across experience tiers. Clarify during your first recruiter call which tier your background aligns with, since sponsorship eligibility and filing timelines can differ depending on where you land in that hierarchy.
Verify Your Employment Authorization Before Onboarding
Vivint uses E-Verify for all new hires. Resolve any discrepancies in your Social Security records or work authorization documents before your start date to avoid delays in the E-Verify confirmation process that could jeopardize your start.
Use Migrate Mate to Surface Open Technician Roles
Sponsored Technical Support Technician openings at Vivint don't always stay visible long on general job boards. Search Migrate Mate to filter specifically for Vivint roles that match your visa type so you're applying to confirmed sponsorship-eligible listings.
Technical Support Technician at Vivint jobs are hiring across the US. Find yours.
Find Technical Support Technician at Vivint JobsFrequently Asked Questions
Does Vivint sponsor H-1B visas for Technical Support Technicians?
Vivint's documented sponsorship activity for Technical Support Technicians covers F-1 OPT, F-1 CPT, TN, and H-2B visa categories. H-1B sponsorship for this role has not been a consistent pattern in their filings. If you're pursuing an H-1B for a technical support position, clarify directly with Vivint's recruiting team whether the specific role qualifies as a specialty occupation under USCIS standards.
How do I apply for Technical Support Technician jobs at Vivint?
Apply directly through Vivint's careers portal or use Migrate Mate to browse open Technical Support Technician roles filtered by visa sponsorship eligibility. When you apply, tailor your application to highlight hands-on experience with smart home hardware, networking troubleshooting, and customer-facing technical support, since those are the skills Vivint's hiring team screens for in this function.
Which visa types does Vivint commonly use for Technical Support Technicians?
Vivint has sponsored Technical Support Technicians under F-1 OPT, F-1 CPT, TN, and H-2B. F-1 OPT and CPT are common for recent graduates from U.S. universities. The TN category is available to Canadian and Mexican nationals working in qualifying technical occupations. H-2B applies to temporary nonagricultural workers filling seasonal or peak-demand roles.
What qualifications does Vivint expect for Technical Support Technician roles?
Vivint typically looks for candidates with experience in smart home systems, alarm technology, or network hardware troubleshooting. Strong communication skills matter because these roles involve direct customer interaction, both remotely and in the field. Relevant certifications in networking or electronics can strengthen your application, though hands-on diagnostic experience with consumer technology is often weighted heavily.
How do I plan my timeline for sponsorship as a Technical Support Technician at Vivint?
If you're on F-1 OPT, start your application at least two to three months before your authorization expires to give Vivint time to extend work authorization if you qualify for a STEM extension. TN status can be obtained at a port of entry with an offer letter, making it faster to activate than most nonimmigrant categories. Confirm Vivint's internal HR processing timeline with your recruiter before committing to a start date.
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