Customer Service Jobs at Wayfair with Visa Sponsorship

Salary Range: $24.00 per hour + uncapped bonus

Compensation Note: While the posted pay rate reflects the anticipated range for this role, the final compensation, including base pay and any bonus or commission potential, may vary based on relevant experience, transferable skills, tenure, and demonstrated performance.

Joining a new Wayfair store launch means being part of something special from Day 1. During the first several weeks, you will work alongside the team to help set up, organize, and prepare the store for opening, which will look different from your long term day to day responsibilities. This hands-on, team-first experience helps bring our store to life and sets us up for success once we open our doors to the community and our customers.

Overview:

As a Home Improvement Sales Professional for Wayfair Stores, you’ll help customers bring their home projects to life through expert guidance, thoughtful problem-solving, and a seamless shopping experience. Focused on categories such as lighting, bathroom vanities, and appliances, you’ll combine deep product knowledge with consultative selling to turn inspiration into confident purchase decisions. Reporting into the Retail Engagement team, this role is ideal for someone who thrives in fast-paced environments, enjoys technical problem-solving, and is energized by exceeding performance goals while delivering exceptional customer experiences.

What Does a Home Improvement Sales Professional Do?

• Customer-Centered Selling: Engage customers in consultative conversations to understand their project needs, recommend the right solutions, and guide them to confident purchase decisions across home improvement categories.
• Performance Excellence: Consistently meet or exceed an average sales per hour (SPH) goal of $400 while achieving monthly revenue targets, daily goals, and key performance indicators in a fast-paced, metrics-driven environment.
• Product Expertise: Develop deep expertise across 3 to 5 key subcategories or product lines, using technical knowledge to build trust and simplify complex purchase decisions.
• Objection Handling & Closing: Apply advanced problem-solving and creative negotiation skills to overcome complex customer objections and secure orders where others might fall short.
• Dynamic Call Flexibility: Support customer demand across all categories by quickly pivoting to handle overflow inquiries, applying strong technical reasoning across diverse product attributes.
• Continuous Learning: Participate in world-class training to stay current on products, supplier offerings, systems, tools, and sales processes that support your success.
• Process Improvement Instincts: Share ideas and feedback that help improve customer experiences, sales strategies, and operational effectiveness.
• Adaptability in Action: Thrive in a high-energy retail environment where products, promotions, technology, and processes evolve rapidly.
• Brand Representation: Deliver a consistently positive, professional, and welcoming Wayfair experience in every customer and team interaction.
• Operate as “One Team”: You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

You’ll Thrive in This Role if You Have:

• Relevant Sales Experience: 1 to 3 years of success in a fast-paced, customer-facing, metrics-driven sales role, such as retail or inside sales. Technical or category-based sales experience is a plus.
• Problem-Solving Mindset: Strong analytical and critical thinking skills, paired with a passion for helping customers navigate complex purchase decisions.
• Goal-Driven Attitude: Motivation to exceed sales targets while maintaining a customer-first approach.
• Ownership Mentality: Tenacious, entrepreneurial, and accountable, balanced with openness to feedback and coaching.
• Adaptability: Comfort navigating constant change across products, promotions, tools, and daily operations.
• Clear Communication: Strong verbal and written communication skills that build trust and clarity.
• Organization & Multitasking: Ability to manage multiple customer interactions, prioritize effectively, and stay organized in a fast-paced environment.
• Technical Comfort: Proficiency with Google Workspace and Microsoft Office, plus confidence learning new systems and tools.
• Team-Oriented Mindset: A collaborative spirit and genuine desire to support team success.
• Education (Preferred): Bachelor’s degree or college diploma equivalent.
• Home Passion (Bonus): Interest in or passion for home improvement, design, and home products is a plus.

Additional Physical and Environmental Requirements:

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

What are the Benefits?

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We’ve got more good stuff where that came from!

NOTE: Our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

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For more information about applying for a career at Wayfair, visit our FAQ page here.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.