AI Solutions Engineer Jobs in USA with Visa Sponsorship
AI Solutions Engineers are strong H-1B visa candidates, the role requires a computer science or engineering degree and maps cleanly to USCIS specialty occupation standards. Employers in cloud, enterprise software, and consulting regularly sponsor this title, making it one of the more sponsorship-accessible roles in the AI space. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsCompany Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Freshworks is seeking a Principal AI Solutions Engineer to serve as the AI technical leader for our North America Employee Experience business.
This is a highly strategic, customer-facing role focused on accelerating AI revenue growth, helping customers realize measurable business outcomes from AI investments, and scaling AI success across North America. You will partner with sales teams, executives, customers, product leaders, and fellow Solutions Engineers to position Freshservice AI capabilities, lead AI advisory engagements, and develop scalable programs that increase the impact of AI across our customer base.
You will serve as a trusted advisor to customers and internal stakeholders, helping organizations identify high-value AI opportunities, quantify business impact, establish success metrics, and build executive alignment around AI initiatives.
- Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and customer outcomes.
- Lead AI advisory engagements with enterprise customers, facilitating executive workshops, discovery sessions, AI readiness assessments, business value discussions, and strategic planning sessions that align AI investments to measurable business objectives.
- Partner with account teams to identify, qualify, and execute AI opportunities across new business, expansion, and renewal motions, helping customers build compelling business cases for AI investments.
- Help customers identify and prioritize high-value AI use cases across ITSM, ITOM, ITAM, Employee Service Management, and enterprise workflows, while defining success criteria and measurable outcomes.
- Deliver compelling demonstrations, presentations, executive briefings, and proof-of-value engagements that showcase the business impact of Freshservice AI capabilities, including AI agents, workflow automation, agent productivity, self-service, and conversational experiences.
- Develop scalable frameworks, playbooks, value assessments, and best practices that enable teams across North America to effectively position, sell, and demonstrate the value of AI solutions.
- Act as a trusted advisor to Product and Engineering teams by sharing customer feedback, market trends, competitive intelligence, and emerging AI requirements that help shape future innovation.
- Mentor and enable Solutions Engineers, Account Executives, and Customer Success teams on AI positioning, business value conversations, executive engagement, and industry best practices.
Qualifications
- 10+ years of experience in Solutions Engineering, Solution Consulting, Technical Advisory, or related customer-facing technical roles within enterprise software.
- Deep understanding of AI, Generative AI, Large Language Models (LLMs), AI agents, automation technologies, and emerging trends shaping enterprise software.
- Proven track record of driving business value through transformational technologies, automation initiatives, or AI-driven solutions.
- Experience leading executive workshops, strategic discovery sessions, business value assessments, and consultative customer engagements.
- Strong understanding of ITSM, ITOM, ITAM, Enterprise Service Management, or adjacent operational technologies.
- Ability to connect technical capabilities to business outcomes and clearly articulate ROI, success metrics, and value realization strategies.
- Experience developing scalable programs, methodologies, or frameworks that drive impact across a broad customer or sales organization.
- Exceptional communication, presentation, and storytelling skills, with the ability to influence both technical and executive audiences.
- Experience partnering with Product Management, Product Marketing, Customer Success, and Sales leadership to drive customer and business outcomes.
- Comfortable operating independently across multiple strategic initiatives, stakeholders, and customer engagements.
- Experience with digital transformation initiatives, AI strategy engagements, organizational change initiatives, or business value consulting is highly desirable.
- Bachelor's degree preferred but not required.
Additional Information
The annual salary range for this position is $158,015—$195,195 USD + Commissions.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Freshworks is seeking a Principal AI Solutions Engineer to serve as the AI technical leader for our North America Employee Experience business.
This is a highly strategic, customer-facing role focused on accelerating AI revenue growth, helping customers realize measurable business outcomes from AI investments, and scaling AI success across North America. You will partner with sales teams, executives, customers, product leaders, and fellow Solutions Engineers to position Freshservice AI capabilities, lead AI advisory engagements, and develop scalable programs that increase the impact of AI across our customer base.
You will serve as a trusted advisor to customers and internal stakeholders, helping organizations identify high-value AI opportunities, quantify business impact, establish success metrics, and build executive alignment around AI initiatives.
- Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and customer outcomes.
- Lead AI advisory engagements with enterprise customers, facilitating executive workshops, discovery sessions, AI readiness assessments, business value discussions, and strategic planning sessions that align AI investments to measurable business objectives.
- Partner with account teams to identify, qualify, and execute AI opportunities across new business, expansion, and renewal motions, helping customers build compelling business cases for AI investments.
- Help customers identify and prioritize high-value AI use cases across ITSM, ITOM, ITAM, Employee Service Management, and enterprise workflows, while defining success criteria and measurable outcomes.
- Deliver compelling demonstrations, presentations, executive briefings, and proof-of-value engagements that showcase the business impact of Freshservice AI capabilities, including AI agents, workflow automation, agent productivity, self-service, and conversational experiences.
- Develop scalable frameworks, playbooks, value assessments, and best practices that enable teams across North America to effectively position, sell, and demonstrate the value of AI solutions.
- Act as a trusted advisor to Product and Engineering teams by sharing customer feedback, market trends, competitive intelligence, and emerging AI requirements that help shape future innovation.
- Mentor and enable Solutions Engineers, Account Executives, and Customer Success teams on AI positioning, business value conversations, executive engagement, and industry best practices.
Qualifications
- 10+ years of experience in Solutions Engineering, Solution Consulting, Technical Advisory, or related customer-facing technical roles within enterprise software.
- Deep understanding of AI, Generative AI, Large Language Models (LLMs), AI agents, automation technologies, and emerging trends shaping enterprise software.
- Proven track record of driving business value through transformational technologies, automation initiatives, or AI-driven solutions.
- Experience leading executive workshops, strategic discovery sessions, business value assessments, and consultative customer engagements.
- Strong understanding of ITSM, ITOM, ITAM, Enterprise Service Management, or adjacent operational technologies.
- Ability to connect technical capabilities to business outcomes and clearly articulate ROI, success metrics, and value realization strategies.
- Experience developing scalable programs, methodologies, or frameworks that drive impact across a broad customer or sales organization.
- Exceptional communication, presentation, and storytelling skills, with the ability to influence both technical and executive audiences.
- Experience partnering with Product Management, Product Marketing, Customer Success, and Sales leadership to drive customer and business outcomes.
- Comfortable operating independently across multiple strategic initiatives, stakeholders, and customer engagements.
- Experience with digital transformation initiatives, AI strategy engagements, organizational change initiatives, or business value consulting is highly desirable.
- Bachelor's degree preferred but not required.
Additional Information
The annual salary range for this position is $158,015—$195,195 USD + Commissions.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
See all 653+ AI Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new AI Solutions Engineer roles.
Get Access To All JobsTips for Finding Visa Sponsorship as an AI Solutions Engineer
Target employers with a proven H-1B filing history
Companies like Salesforce, Microsoft, Google, and IBM file hundreds of H-1B petitions annually for technical roles. Focusing on employers with consistent sponsorship records reduces the risk of an offer falling through over visa concerns.
Make your degree field explicit on your resume
USCIS evaluates specialty occupation by confirming your degree directly relates to the role. Computer science, software engineering, or AI-adjacent fields satisfy this cleanly. Ambiguous degree titles benefit from a brief clarifying line under your education section.
Emphasize customer-facing technical depth, not just implementation
AI Solutions Engineers who can demonstrate architecture decisions, model integration, and technical solutioning, not just deployment support, are harder to replace and more likely to receive sponsorship from employers protecting specialized knowledge.
Understand the H-1B lottery timing before accepting offers
H-1B registration opens in March for an October 1 start date. If you receive an offer outside that window, ask whether the employer will support a cap-exempt filing or bridge your status through OPT or another pathway.
Ask about E-3 or TN eligibility if you qualify
Australian citizens can use the E-3 visa for this role, no lottery, faster processing, and far less employer overhead than H-1B. Canadian and Mexican nationals may qualify for TN status. Both are significantly easier sponsorship conversations to have.
Browse Migrate Mate for roles already open to visa sponsorship
Most job boards don't filter by sponsorship willingness. Migrate Mate is built specifically for international candidates, so every role you see has been screened for sponsorship eligibility, saving you from applying to positions that won't move forward.
Frequently Asked Questions
Does an AI Solutions Engineer role qualify for H-1B sponsorship?
Yes, AI Solutions Engineer qualifies as a specialty occupation under H-1B visa standards. USCIS requires that the position normally requires at least a bachelor's degree in a specific specialty, computer science, engineering, or a related field satisfies this. Employers in enterprise software, cloud platforms, and consulting routinely sponsor this title with strong approval rates.
What degree do I need for an AI Solutions Engineer visa sponsorship?
A bachelor's degree in computer science, software engineering, electrical engineering, or a closely related field is the standard requirement. Degrees in mathematics or data science may qualify depending on how the employer defines the role. A general business or unrelated degree won't satisfy specialty occupation requirements without significant relevant coursework or advanced technical credentials.
How can I find AI Solutions Engineer jobs that sponsor visas?
Migrate Mate is built specifically for international candidates seeking sponsored roles, every listing has been screened for sponsorship eligibility. Beyond that, targeting large enterprise software companies, cloud providers, and consulting firms that file H-1B petitions at volume gives you the strongest odds. Smaller startups occasionally sponsor but are less predictable.
Can I get an AI Solutions Engineer job on an OPT extension while waiting for H-1B?
Yes. If your degree is in a STEM field, computer science, engineering, or a related discipline, you're eligible for a 24-month STEM OPT extension, giving you up to three years of post-graduation work authorization. That covers multiple H-1B lottery cycles. The employer must be E-Verify enrolled, which most sponsors already are.
Are non-H-1B visa options available for this role?
Yes. Australian citizens can apply for an E-3 visa, which has no lottery and processes in weeks rather than months. Canadian and Mexican nationals may qualify for TN visa status under the USMCA. Both pathways require the same specialty occupation justification but involve far less employer overhead, making sponsorship conversations considerably easier for eligible candidates.
What is the prevailing wage requirement for sponsored AI Solutions Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.