AI Solutions Engineer Jobs in USA with Visa Sponsorship
AI Solutions Engineers are strong H-1B visa candidates, the role requires a computer science or engineering degree and maps cleanly to USCIS specialty occupation standards. Employers in cloud, enterprise software, and consulting regularly sponsor this title, making it one of the more sponsorship-accessible roles in the AI space. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
ROLE OVERVIEW
This role shapes how enterprises adopt and scale AI to transform customer experience outcomes across Genesys Cloud. You will operate as a strategic and technical leader, translating complex business challenges into AI-driven solutions that improve customer engagement, operational efficiency, and measurable performance. At Genesys, we are redefining customer experience through empathy and AI innovation, helping organizations deliver more human, connected interactions at global scale.
You will own the end-to-end lifecycle of Agentic AI orchestration, from discovery through continuous optimization, directly influencing enterprise AI strategy and execution. Partnering with senior stakeholders, you will align AI initiatives to business KPIs, ensuring every solution delivers tangible impact such as improved containment, reduced cost to serve, or increased customer satisfaction. Your work will help organizations move beyond experimentation into sustained, enterprise-wide transformation.
This role offers exposure to advanced AI capabilities, including virtual agents, copilots, and orchestration frameworks, within complex, multi-system environments. You will collaborate across product, engineering, and customer teams to accelerate innovation while maintaining governance, scalability, and long-term value realization.
Key Responsibilities:
- Lead end-to-end delivery of Agentic AI solutions that improve customer experience metrics and operational performance
- Translate business objectives into scalable AI architectures that drive automation, efficiency, and measurable ROI
- Design integration patterns and data flows that enable seamless orchestration across channels, platforms, and enterprise systems
- Drive alignment across customer stakeholders and internal teams to accelerate AI adoption and ensure successful outcomes
- Deliver rapid POCs and MVPs using Genesys Cloud AI capabilities, enabling faster time to value and scalable production deployment
- Optimize AI solutions post-launch through continuous iteration, improving accuracy, performance, and business impact
- Influence customer AI strategies by advising on architecture, platform capabilities, and long-term transformation roadmaps
- Champion responsible AI practices, ensuring compliance with security, privacy, and regulatory standards such as HIPAA and PCI
BASIC QUALIFICATIONS:
- 8+ years of experience delivering CX, CRM, or AI-driven solutions in enterprise environments
- Strong expertise in cloud platforms such as AWS, Azure, or GCP, including experience with distributed architectures
- Proven experience with APIs, data pipelines, and modern integration patterns such as REST, JSON, and event-driven systems
- Demonstrated ability to translate business requirements into scalable technical solutions with measurable outcomes
- Experience working with conversational AI, NLP, or AI-powered customer experience platforms
- Strong stakeholder engagement skills, including experience working with executive-level audiences
- Ability to operate independently in fast-paced, ambiguous environments
- Solid understanding of data governance, security, and compliance frameworks
PREFERRED QUALIFICATIONS:
- Experience with Genesys Cloud or other contact center platforms
- Familiarity with LLM integrations, agent-assist technologies, or AI orchestration frameworks
- Experience with customer journey mapping and omnichannel experience design
- Background in industries such as Financial Services, Healthcare, Insurance, Retail, or Public Sector
- Experience supporting large-scale digital transformation or enterprise AI adoption initiatives
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$134,300.00 - $236,100.00
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
WORKING AT GENESYS
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
WHAT HAPPENS AFTER YOU APPLY
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
STAY CONNECTED
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
EMPLOYEE REFERRAL
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
ABOUT GENESYS:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
LOCATION
- Virtual Office (Texas)
- Florida, USA
- Georgia, USA
- North Carolina, USA
TIME TYPE
Full time
POSTED ON
Posted Yesterday
JOB REQUISITION ID
JR110789
GENESYS IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO FAIRNESS IN THE WORKPLACE. WE EVALUATE QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, DOMESTIC PARTNER STATUS, NATIONAL ORIGIN, GENETICS, DISABILITY, MILITARY AND VETERAN STATUS, AND OTHER PROTECTED CHARACTERISTICS.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
INTRODUCTION
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
ROLE OVERVIEW
This role shapes how enterprises adopt and scale AI to transform customer experience outcomes across Genesys Cloud. You will operate as a strategic and technical leader, translating complex business challenges into AI-driven solutions that improve customer engagement, operational efficiency, and measurable performance. At Genesys, we are redefining customer experience through empathy and AI innovation, helping organizations deliver more human, connected interactions at global scale.
You will own the end-to-end lifecycle of Agentic AI orchestration, from discovery through continuous optimization, directly influencing enterprise AI strategy and execution. Partnering with senior stakeholders, you will align AI initiatives to business KPIs, ensuring every solution delivers tangible impact such as improved containment, reduced cost to serve, or increased customer satisfaction. Your work will help organizations move beyond experimentation into sustained, enterprise-wide transformation.
This role offers exposure to advanced AI capabilities, including virtual agents, copilots, and orchestration frameworks, within complex, multi-system environments. You will collaborate across product, engineering, and customer teams to accelerate innovation while maintaining governance, scalability, and long-term value realization.
Key Responsibilities:
- Lead end-to-end delivery of Agentic AI solutions that improve customer experience metrics and operational performance
- Translate business objectives into scalable AI architectures that drive automation, efficiency, and measurable ROI
- Design integration patterns and data flows that enable seamless orchestration across channels, platforms, and enterprise systems
- Drive alignment across customer stakeholders and internal teams to accelerate AI adoption and ensure successful outcomes
- Deliver rapid POCs and MVPs using Genesys Cloud AI capabilities, enabling faster time to value and scalable production deployment
- Optimize AI solutions post-launch through continuous iteration, improving accuracy, performance, and business impact
- Influence customer AI strategies by advising on architecture, platform capabilities, and long-term transformation roadmaps
- Champion responsible AI practices, ensuring compliance with security, privacy, and regulatory standards such as HIPAA and PCI
BASIC QUALIFICATIONS:
- 8+ years of experience delivering CX, CRM, or AI-driven solutions in enterprise environments
- Strong expertise in cloud platforms such as AWS, Azure, or GCP, including experience with distributed architectures
- Proven experience with APIs, data pipelines, and modern integration patterns such as REST, JSON, and event-driven systems
- Demonstrated ability to translate business requirements into scalable technical solutions with measurable outcomes
- Experience working with conversational AI, NLP, or AI-powered customer experience platforms
- Strong stakeholder engagement skills, including experience working with executive-level audiences
- Ability to operate independently in fast-paced, ambiguous environments
- Solid understanding of data governance, security, and compliance frameworks
PREFERRED QUALIFICATIONS:
- Experience with Genesys Cloud or other contact center platforms
- Familiarity with LLM integrations, agent-assist technologies, or AI orchestration frameworks
- Experience with customer journey mapping and omnichannel experience design
- Background in industries such as Financial Services, Healthcare, Insurance, Retail, or Public Sector
- Experience supporting large-scale digital transformation or enterprise AI adoption initiatives
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$134,300.00 - $236,100.00
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
WORKING AT GENESYS
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
WHAT HAPPENS AFTER YOU APPLY
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
STAY CONNECTED
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
EMPLOYEE REFERRAL
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
ABOUT GENESYS:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
LOCATION
- Virtual Office (Texas)
- Florida, USA
- Georgia, USA
- North Carolina, USA
TIME TYPE
Full time
POSTED ON
Posted Yesterday
JOB REQUISITION ID
JR110789
GENESYS IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO FAIRNESS IN THE WORKPLACE. WE EVALUATE QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, DOMESTIC PARTNER STATUS, NATIONAL ORIGIN, GENETICS, DISABILITY, MILITARY AND VETERAN STATUS, AND OTHER PROTECTED CHARACTERISTICS.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
See all 17,673+ AI Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new AI Solutions Engineer roles.
Get Access To All JobsTips for Finding Visa Sponsorship as an AI Solutions Engineer
Target employers with a proven H-1B filing history
Companies like Salesforce, Microsoft, Google, and IBM file hundreds of H-1B petitions annually for technical roles. Focusing on employers with consistent sponsorship records reduces the risk of an offer falling through over visa concerns.
Make your degree field explicit on your resume
USCIS evaluates specialty occupation by confirming your degree directly relates to the role. Computer science, software engineering, or AI-adjacent fields satisfy this cleanly. Ambiguous degree titles benefit from a brief clarifying line under your education section.
Emphasize customer-facing technical depth, not just implementation
AI Solutions Engineers who can demonstrate architecture decisions, model integration, and technical solutioning, not just deployment support, are harder to replace and more likely to receive sponsorship from employers protecting specialized knowledge.
Understand the H-1B lottery timing before accepting offers
H-1B registration opens in March for an October 1 start date. If you receive an offer outside that window, ask whether the employer will support a cap-exempt filing or bridge your status through OPT or another pathway.
Ask about E-3 or TN eligibility if you qualify
Australian citizens can use the E-3 visa for this role, no lottery, faster processing, and far less employer overhead than H-1B. Canadian and Mexican nationals may qualify for TN status. Both are significantly easier sponsorship conversations to have.
Browse Migrate Mate for roles already open to visa sponsorship
Most job boards don't filter by sponsorship willingness. Migrate Mate is built specifically for international candidates, so every role you see has been screened for sponsorship eligibility, saving you from applying to positions that won't move forward.
Frequently Asked Questions
Does an AI Solutions Engineer role qualify for H-1B sponsorship?
Yes, AI Solutions Engineer qualifies as a specialty occupation under H-1B visa standards. USCIS requires that the position normally requires at least a bachelor's degree in a specific specialty, computer science, engineering, or a related field satisfies this. Employers in enterprise software, cloud platforms, and consulting routinely sponsor this title with strong approval rates.
What degree do I need for an AI Solutions Engineer visa sponsorship?
A bachelor's degree in computer science, software engineering, electrical engineering, or a closely related field is the standard requirement. Degrees in mathematics or data science may qualify depending on how the employer defines the role. A general business or unrelated degree won't satisfy specialty occupation requirements without significant relevant coursework or advanced technical credentials.
How can I find AI Solutions Engineer jobs that sponsor visas?
Migrate Mate is built specifically for international candidates seeking sponsored roles, every listing has been screened for sponsorship eligibility. Beyond that, targeting large enterprise software companies, cloud providers, and consulting firms that file H-1B petitions at volume gives you the strongest odds. Smaller startups occasionally sponsor but are less predictable.
Can I get an AI Solutions Engineer job on an OPT extension while waiting for H-1B?
Yes. If your degree is in a STEM field, computer science, engineering, or a related discipline, you're eligible for a 24-month STEM OPT extension, giving you up to three years of post-graduation work authorization. That covers multiple H-1B lottery cycles. The employer must be E-Verify enrolled, which most sponsors already are.
Are non-H-1B visa options available for this role?
Yes. Australian citizens can apply for an E-3 visa, which has no lottery and processes in weeks rather than months. Canadian and Mexican nationals may qualify for TN visa status under the USMCA. Both pathways require the same specialty occupation justification but involve far less employer overhead, making sponsorship conversations considerably easier for eligible candidates.
What is the prevailing wage requirement for sponsored AI Solutions Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.