IT Support Jobs in USA with Visa Sponsorship

Overview

IT Support Specialist II

Location: Columbia, MO (Onsite)
Job Type: Full-Time
Compensation: $22.00 – $25.00 per hour

Position Summary

The IT Support Specialist II plays a key role within the Information Technology division, supporting multiple operating companies globally. This position is primarily responsible for decommissioning end-of-life computers, deploying new systems, and redeploying in-service machines using modern cloud-based management tools such as Microsoft Intune, Autopilot, and Mobile Device Management (MDM). The goal of this role is to ensure a seamless, efficient, and positive user experience during all hardware deployment and lifecycle processes while providing high-quality end-user support.

Responsibilities

Hardware Lifecycle & Deployment:

- Track and maintain global PC hardware inventory.
- Scope, quote, and coordinate purchase orders for computer replacements in partnership with IT leadership and procurement teams.
- Coordinate repair of equipment under third-party maintenance agreements.
- Manage warranty claims, software license distribution, and end-of-life decommissioning processes.
- Configure and deploy computers via remote access into local datacenters as required.
- Perform data migrations using OneDrive Known Folder Redirect or manual methods when necessary.
- Manage post-deployment processes including secure data removal, hardware organization, and recycling.
- Register devices with Intune and Microsoft Defender using necessary scripts.
- Assist with Intune registration, Autopilot deployment profiles, and configuration management.
- Coordinate shipment and delivery of deployment equipment.
- Conduct occasional onsite visits to assess and properly decommission equipment.

User Account & Systems Administration:

- Manage user accounts, profiles, and policies across local and cloud-based systems (Azure Active Directory, Local AD, Conditional Access, Compliance Policies).
- Support Azure Host Pools, Azure Cloud Servers, Windows networks, and file servers.
- Assist with cloud application deployment and maintenance.

Help Desk & End-User Support:

- Monitor and resolve assigned Help Desk tickets.
- Provide technical support via ticketing system, email, chat, and phone.
- Investigate and diagnose technical issues, identify solutions, test, and implement resolutions.
- Install, configure, and maintain end-user workstations and peripheral equipment.
- Assist with software installations and upgrades using remote support tools.
- Maintain detailed documentation in the ticketing system and ensure accurate resolution tracking.
- Maintain strict confidentiality regarding user and system information.

Team & Operational Support:

- Assist with IT resource discovery and documentation across operating companies.
- Contribute to team discussions and process improvement initiatives.
- Perform additional duties as assigned.

Qualifications

Education & Experience:

- Associate’s degree in a related field and 2–5 years of networking experience; equivalent work experience may substitute on a year-for-year basis.
- 1–2 years of Help Desk experience required.

Technical Skills:

- Working knowledge of Microsoft Windows environments.
- Familiarity with Azure Active Directory and cloud-based management tools preferred.
- Basic knowledge of computer hardware components (hard drives, memory, power adapters, etc.).
- Experience with device deployment, configuration, and troubleshooting.
- Knowledge of network security systems and best practices.
- Experience with Android and iOS devices is a plus.

Core Competencies:

- Ability to communicate technical concepts to non-technical users.
- Strong organizational and time-management skills.
- Ability to multitask in a fast-paced environment with competing deadlines.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
- Ability to read and interpret technical manuals and documentation.

Physical & Work Environment Requirements:

- Must be able to lift and/or move objects weighing 20–70 lbs.
- Regular use of computer, phone, and in-person communication.
- Frequent standing, walking, sitting, and manual dexterity tasks.
- Ability to manage multiple priorities under tight deadlines.