Mid Level Call Center Operations Manager Jobs
Mid level call center operations manager jobs go to professionals ready to own workforce planning, coach team leads, and drive service-level decisions with minimal oversight. Openings in Healthcare & Medical Services, Food & Beverage, and Law & Legal Services are largely on-site and hybrid, with employers like Davidson's, Summa Health, and Zest Health App hiring at this level now.
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See related jobsDo you have a keen sense of people and the desire to help drive the strategic and tactical direction of a sales team? If so, we encourage you to join our industry-leading team. Davidson’s is a 90 years young innovative leader in firearms distribution recognized for its excellence in customer service, product offerings and financial stability.
Position Overview
As an integral member of the Sales Management Team, the Call Center Sales Manager will be responsible for directing our Sales Coaches and our teams of Account Executives to meet their goals by delivering our sales methodology, recognizing selling opportunities and buying clues, and developing and nurturing long-term customer relationships. You will also work alongside our Sales Coaches to mentor and motivate our Account Executives. Additionally, you will help guide the Sales Management Team in developing strategic plans based on metrics, business data, and market trends. We operate in a fast-paced and dynamic environment.
This position is located at our Call Center in Prescott, Arizona. This position requires your presence onsite and is not remote.
Sales Manager Responsibilities include
- Mentoring and motivating Account Executives and Sales Coaches towards goal achievement while fostering a culture of growth and teamwork
- Leading morning sales meetings with the Account Executives by discussing current sales promotions, effective strategies, market and product awareness, and providing performance feedback
- Overseeing the management of our key customer accounts
Sales Manager Pay and Benefits
Davidsons is a business casual environment that offers a generous benefits compensation package including a starting pay range of $90k to $100k commensurate with your experience in addition to our voluntary benefits which include family Medical, Dental, and Vision coverages as well as supplemental life insurance, flexible spending accounts, short-term/ long-term disability plans, pet insurance, cash benefit plans, and a 401(k) retirement plan with a generous match!
About Davidsons
Founded in 1932, Davidsons has grown into one of the nation’s top firearms wholesalers. Headquartered in Prescott, Arizona it proudly distributes over 90 brands of firearms and related products to dealers nationwide.
Davidsons is an equal opportunity employer, dedicated to promoting a culturally diverse workforce. All qualified applicants will receive consideration for employment without regards to race, color, religion, gender, or national origin.
All offers of employment are conditional on candidates being at least 21 years of age and able to pass pre-employment drug testing and a criminal background check.
To apply for this position, reply to the ad with your cover letter and resume via email to hr@davidsonsinc.com.
To learn more about career opportunities at Davidsons, click on the CAREERS link on GalleryofGuns.com
Requirements:Sales Manager Position Requirements
- Superior skills in the analysis and interpretation of regional sales and market data
- Experience with customer relationship management (CRM) software systems
- Five (5) or more years of related business-to-business sales management experience
- An advanced proficiency with Microsoft Office
The ideal Sales Manager candidate would also possess
- Knowledge of the firearms and the firearms industry including retail firearms sales experience
- Broad experience in business-to-business sales environments
- Flexible approach with the ability to maintain a professional demeanor at all times
- A superior ability to communicate professionally and effectively to all levels of the organization and customers
Do you have a keen sense of people and the desire to help drive the strategic and tactical direction of a sales team? If so, we encourage you to join our industry-leading team. Davidson’s is a 90 years young innovative leader in firearms distribution recognized for its excellence in customer service, product offerings and financial stability.
Position Overview
As an integral member of the Sales Management Team, the Call Center Sales Manager will be responsible for directing our Sales Coaches and our teams of Account Executives to meet their goals by delivering our sales methodology, recognizing selling opportunities and buying clues, and developing and nurturing long-term customer relationships. You will also work alongside our Sales Coaches to mentor and motivate our Account Executives. Additionally, you will help guide the Sales Management Team in developing strategic plans based on metrics, business data, and market trends. We operate in a fast-paced and dynamic environment.
This position is located at our Call Center in Prescott, Arizona. This position requires your presence onsite and is not remote.
Sales Manager Responsibilities include
- Mentoring and motivating Account Executives and Sales Coaches towards goal achievement while fostering a culture of growth and teamwork
- Leading morning sales meetings with the Account Executives by discussing current sales promotions, effective strategies, market and product awareness, and providing performance feedback
- Overseeing the management of our key customer accounts
Sales Manager Pay and Benefits
Davidsons is a business casual environment that offers a generous benefits compensation package including a starting pay range of $90k to $100k commensurate with your experience in addition to our voluntary benefits which include family Medical, Dental, and Vision coverages as well as supplemental life insurance, flexible spending accounts, short-term/ long-term disability plans, pet insurance, cash benefit plans, and a 401(k) retirement plan with a generous match!
About Davidsons
Founded in 1932, Davidsons has grown into one of the nation’s top firearms wholesalers. Headquartered in Prescott, Arizona it proudly distributes over 90 brands of firearms and related products to dealers nationwide.
Davidsons is an equal opportunity employer, dedicated to promoting a culturally diverse workforce. All qualified applicants will receive consideration for employment without regards to race, color, religion, gender, or national origin.
All offers of employment are conditional on candidates being at least 21 years of age and able to pass pre-employment drug testing and a criminal background check.
To apply for this position, reply to the ad with your cover letter and resume via email to hr@davidsonsinc.com.
To learn more about career opportunities at Davidsons, click on the CAREERS link on GalleryofGuns.com
Requirements:Sales Manager Position Requirements
- Superior skills in the analysis and interpretation of regional sales and market data
- Experience with customer relationship management (CRM) software systems
- Five (5) or more years of related business-to-business sales management experience
- An advanced proficiency with Microsoft Office
The ideal Sales Manager candidate would also possess
- Knowledge of the firearms and the firearms industry including retail firearms sales experience
- Broad experience in business-to-business sales environments
- Flexible approach with the ability to maintain a professional demeanor at all times
- A superior ability to communicate professionally and effectively to all levels of the organization and customers
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Mid Level Call Center Operations Manager Jobs: Frequently Asked Questions
How do I get a mid level call center operations manager job?
Position yourself around ownership, not just participation. Highlight projects where you led scheduling, reduced handle time, or improved quality scores without constant supervision. Emphasize cross-functional work, any experience coaching agents or team leads, and familiarity with workforce management tools. Applications that show measurable outcomes, such as improved first-call resolution or reduced attrition, stand out at this level.
Which companies hire mid level call center operations managers?
Companies hiring mid level call center operations managers right now include Davidson's, Summa Health, and Zest Health App, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including large enterprise contact centers, regional healthcare systems, financial services firms, and outsourced customer experience providers scaling their operations.
Are there remote mid level call center operations manager jobs?
Yes, though availability varies by employer and industry. About 0% of mid level call center operations manager openings are remote or hybrid as of November 2026, reflecting broader flexibility in operations roles that rely on cloud-based workforce management platforms. On-site roles remain common where employers require direct floor oversight or manage sensitive customer data.
How do I move up to a mid level call center operations manager role?
The path runs through progressively broader ownership. Start by leading a team or process, then take on scheduling, quality assurance, or vendor coordination with minimal supervision. Building fluency in workforce management software, demonstrating consistent performance improvements, and volunteering for cross-department projects all signal readiness. Mid level roles reward people who have driven measurable outcomes, not just completed assigned tasks.
Which industries hire the most mid level call center operations managers?
Mid Level call center operations manager roles concentrate in Healthcare & Medical Services, Food & Beverage, and Law & Legal Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring because they operate high-volume, customer-facing contact centers that require experienced professionals to maintain service levels, manage large agent teams, and implement continuous process improvements.