Clinical Support Specialist Jobs in Nebraska

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Corporate Office

Address: 825 S 169th St. - Omaha, NE

Work Schedule: Mon - Fri, 7:30am to 4:00pm; on call typically 4-5 times/year

Provides maintenance and support of the user experience for the clinical information systems.

Responsibilities:

Essential Functions

1. Evaluates/enhances the user experience of clinical information systems.

2. Provides one on one at the elbow/remote support for all users.

3. Supports end users during application implementations.
4. Ensures data privacy, confidentiality and security.
5. Acts as a liaison between end users and IT.
6. Evaluates end user interaction with computer hardware and use of applications.
7. Collects data to evaluate proposed system changes to maximize efficiency and safety.
8. Conducts audits of system output.
9. Communication/collaboration with all Health System affiliates to ensure integration.

10. Facilitates/participates in Informatics councils for system change input/analysis.

11. Prioritizes and coordinates with IT to maintain existing system via change requests.

12. Collects specifications for changes from end user.

13. Prepares/maintains change source documents in accordance with auditor requirements.
14. Processes change requests to IT via established procedures.
15. Provide status updates to requesting end user/business as needed/requested and upon completion.
16. Provide training upon completion of work.

17. Ensures standardization across affiliates.

18. Participates as a member of a project team for implementation of new/upgrade of applications.

19. Participates in project teams during design and development.

20. Documents current practice/workflows of assigned end users.
21. Works independently on assigned tasks.
22. Completes assigned projects according to established timeline.

23. Identifies project obstacles and assists in finding a resolution.

24. Conducts clinical application training for end users.

25. Develops training curriculum/materials for new applications according to established training plan.

26. Trains new applications according to developed training plan.
27. Ensures new employee training curriculum is regularly reviewed/updated to incorporate changes to application.

28. Develops Computer Based Training Modules.

29. Test applications to assure functionality.

30. Ensures adequate testing of new application/code for primary user positions.

31. Updates test scripts.

32. Maintains and utilizes knowledge of national trends to enhance informatics practice.

33. Maintains/updates knowledge in Cerner applications by regular use of uCern.

34. Participates in hosted reference calls.

35. Participates in off hour/weekend call rotation.

Schedule:

Mon - Fri, 7:30am to 4:00pm; on call typically 4-5 times/year

Job Requirements

Education

• Bachelor's Degree in Health Care, Business or related field required.

Experience

• Minimum 3 years of clinical experience working in a health care field or training related to computer applications.

License/Certifications

• American Heart Association or American Red Cross Basic Life Support (BLS) preferred.
• Valid Registered Nurse (RN) license, valid compact multistate license, or a temporary permit while awaiting licensure preferred.

Skills/Knowledge/Abilities

• Skill using computers and office equipment.
• Skill organizing and prioritizing work.
• Skill with verbal and written communication.
• Knowledge of Microsoft Office suite.
• Knowledge of software, hardware and clinical information support functions.
• Basic knowledge of Project Management.
• Ability to interact with all levels of health care end users to provide support and training.
• Ability to support, analyze, define and resolve user application and process issues/concerns.
• Ability to communicate effectively both verbally and in writing.
• Ability to balance change and continually strive to improve customer satisfaction.
• Ability to participate in problem-solving activities, task assignments and demonstrate consistent results.
• Ability to effectively prioritize and manage concurrent activities.

Physical Requirements

Weight Demands

• Medium Light Work - Exerting up to 35 pounds of force.

Physical Activity

• Not necessary for the position (0%):

• Climbing

• Crawling

• Kneeling

• Occasionally Performed (1%-33%):

• Balancing

• Carrying
• Crouching
• Distinguish colors
• Lifting
• Pulling/Pushing
• Reaching
• Standing
• Stooping/bending
• Twisting

• Walking

• Frequently Performed (34%-66%):

• Grasping

• Keyboarding/typing
• Repetitive Motions
• Sitting

• Speaking/talking

• Constantly Performed (67%-100%):

• Hearing

• Seeing/Visual

Job Hazards

• Not Related:

• Chemical agents (Toxic, Corrosive, Flammable, Latex)

• Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
• Explosives (pressurized gas)
• Electrical Shock/Static
• Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
• Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)

• Mechanical moving parts/vibrations

• Rare (1-33%):

• Equipment/Machinery/Tools

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.