Clinical Support Specialist Jobs in Utah

INTRODUCTION

Operating as a key strategic consultant, the Clinical Workflow Specialist aligns PDC's extensive global offerings—from printers and scanners to identification media—with the practical needs of acute and non-acute environments. In this role, you will champion the clinical "voice of the customer" for our Global Portfolio group, while delivering the technical and workflow mastery required to support regional and channel sales in achieving revenue targets and enhancing patient safety. This is a remote role based in the U.S.

ROLE AND RESPONSIBILITIES

Integrating Clinical Excellence Throughout the Sales Lifecycle and Global Product Development

- You will serve as an essential strategic partner throughout the entire sales process, ensuring that PDC's identification solutions are seamlessly embedded into hospital operations rather than simply purchased.

Pre-Sales Phase: Discovery and Strategic Planning

- Gap Analysis for Clinical Environments: Direct comprehensive assessments of current versus future states to pinpoint and address potential safety vulnerabilities within existing medical facility workflows.
- Cultivating Stakeholder Alignment: Coordinate across the critical intersection of IT, Clinical, and Supply Chain departments to build consensus and unified direction prior to the quoting process.
- RFP Content Validation: Contribute expert clinical evidence and technical specifications to RFP responses, guaranteeing that proposed solutions adhere to HIPAA and JCAHO safety requirements.

Active Sales Phase: Validation and Pilot Trials

- Oversight of Proof of Concepts: Manage the clinical components of product pilots, such as pharmacy labeling or bedside scanning, to encourage user adoption and eliminate inefficient operational workarounds.
- Clinical Workflow Visualization: Construct detailed mapping of clinical pathways to illustrate how PDC's media and hardware solutions effectively minimize cognitive demands on nursing and technical staff.

Post-Sales Phase: Full Adoption and Continuous Optimization

- Consultancy for Implementation: Act as the primary clinical subject matter expert during system go-lives, ensuring that all hardware settings are fully synchronized with Cerner or Epic EMR protocols.
- Demonstrating Realized Value: Execute post-implementation reviews at the 6- and 12-month marks to track improvements in specimen accuracy and labeling, fostering deep, long-term client partnerships.

Global Portfolio Liaison

- Feed real-world clinical feedback back to the Global Portfolio team to influence the roadmap for future scanners, printers, and connected care technologies.

BASIC QUALIFICATIONS

- Professional Background: More than five years of hands-on nursing practice within acute care environments, including Critical Care, Emergency Services, Surgical Suites, or specialized Oncology units.
- Academic Credentials: Minimum of a Bachelor of Science in Nursing; a Master's degree in Nursing is strongly favored.
- Professional Licensure: Board certification in Informatics or a specific clinical field such as CCRN or CEN is considered a significant asset.
- Domain Expertise: Deep understanding of clinical and technical workflows including barcode-assisted medication delivery, diagnostic lab systems, and pharmacy labeling protocols.
- Travel required up to 50% of your time.

REQ BENEFITS

- Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision.
- Generous 401(k) with company match.
- Paid time off and holidays.
- Opportunity to participate in incentive programs for all full-time employees.
- Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance.
- Education reimbursement opportunities.
- Scholarship program for children of Brady employees.
- A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities.
- Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management).
- Dress-for-your-day dress code.
- Charitable contributions matched through Brady's Matching Gift program.

ADDITIONAL DETAILS

Who we are:

When hospitals, schools, hotels, and even music festivals need to identify the people coming through their doors, they rely on PDC's expertise and solutions. As part of Brady Corporation's global portfolio of brands, PDC is a leader in identification solutions serving healthcare, government, education, entertainment, and hospitality. PDC's breadth of products, from patient identification to music festival wristbands, are an integral part of Brady's identification solutions. But PDC's products and solutions are just one element of the Brady story. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust us because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace, and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC.

Why work at Brady:

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the PDC team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.