Collection Agent Jobs in Michigan

INTRODUCTION

Trinseo is a different kind of global materials company – at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our culture is built on passion and innovation.

A career at Trinseo presents a unique opportunity to work in a highly collaborative environment. Helping customers solve their most complex material challenges is the reason we come to work each day. We are seeking innovative thinkers – ready to tackle any challenge and passionate about delivering value.

ABOUT THE ROLE

The Collections Analyst will be responsible for conducting activities related to the collection of revenue from Trinseo customers, including managing and processing collections, reviewing and escalating delinquencies, investigating and resolving customer issues, and processing sales adjustments / deductions. Working hours if based in Dublin are 12 noon - 20:30pm.

ROLE OVERVIEW

• Interact daily with Trinseo customers for payment information on all due and near due invoices to collect revenues
• Investigate and resolve issues raised by Trinseo customers, including coordination with other Trinseo functions (i.e. Customer Service Representatives, Account Managers, Plants)
• Research and resolve customer payment discrepancies and determine corrective actions required to eliminate future defects
• Manage customer account reconciliations to deliver accurate financial statements
• Escalate collections issues to the appropriate party
• Monitor delinquent accounts and coordinate with customers to obtain outstanding payments
• Analyze customer payment behavior against terms and work with customer and internal business parties to improve timeliness of payments
• Process and post sales adjustments / deductions in SAP according to business standards/agreements and validates adjustments meet internal control compliance
• Promptly respond to information requests from stakeholders
• Achieve deadlines set by leadership and the business and proactively monitor and raise instances where deadlines cannot be met in a timely fashion
• Actively manage workload and escalate inefficiencies and concerns to the Collections Manager and Credit Manager
• Function as a member of a team, demonstrating effective teamwork and relationship building
• Experience in dealing with international customers and currencies desirable

MINIMUM REQUIREMENTS

• Bachelor's degree in Finance / Accounting (or local equivalent) is required
• 3+ years Accounts Receivable/Collections or related experience, preferably in a Global Service Center environment

KNOWLEDGE, SKILLS & ABILITIES

• Working knowledge of financial and accounting ERP systems
• Knowledge of Collections & Accounts Receivable processes and principles
• Strong interpersonal and communication skills to interact with employees, supervisors and customers
• Detail-oriented
• Able to work independently and manage conflicting priorities
• Knowledge of Generally Accepted Accounting Principles (GAAP)
• Read, write and speak English & 1 additional European language. Spanish, French, Italian, German preferred
• Must have strong, mature teamwork skills and a desire to work within a team environment

TECHNICAL COMPETENCIES

• Proficiency in Microsoft Office Suite applications is important for this role
• Knowledge of SAP ECC and S/4 HANA is preferred

EQUITY AND INCLUSION

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives, experiences, and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, work and life experiences and many more factors contribute to this diversity. We welcome all applicants, regardless of their backgrounds, and are committed to a fair and inclusive hiring process.