Collection Agent Jobs
Collection Agent jobs are open from entry-level to senior and supervisory roles across debt collection agencies, financial services, healthcare billing, and utilities, with specializations in medical debt recovery, auto loan collections, and commercial accounts. Scan the live roles below and apply to whichever ones fit.
Find Collection Agent JobsOverview
Showing 5 of 17+ Collection Agent jobs
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
The Juniper Hotel Cupertino is seeking a Part-Time Guest Service Agent. This contemporary boutique hotel features 224 guest rooms and is located approximately 11 miles west of downtown San Jose, offering a modern Silicon Valley atmosphere. The property is also less than 20 minutes from both Levi's Stadium and San Jose Airport.
Our Team Members enjoy being part of an award-winning culture, with a supportive work environment, competitive health benefits, career growth opportunities, and the Go Hilton travel discount program. Additional perks include complimentary meals during shifts and free on-site parking.
The ideal candidate will possess:
- Minimum one year of customer service experience
- Up to one year of hotel front desk experience
- Schedule flexibility
- Must be able to work on the weekends (Fridays, Saturdays and Sundays)
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How We'll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
The Juniper Hotel Cupertino is seeking a Part-Time Guest Service Agent. This contemporary boutique hotel features 224 guest rooms and is located approximately 11 miles west of downtown San Jose, offering a modern Silicon Valley atmosphere. The property is also less than 20 minutes from both Levi's Stadium and San Jose Airport.
Our Team Members enjoy being part of an award-winning culture, with a supportive work environment, competitive health benefits, career growth opportunities, and the Go Hilton travel discount program. Additional perks include complimentary meals during shifts and free on-site parking.
The ideal candidate will possess:
- Minimum one year of customer service experience
- Up to one year of hotel front desk experience
- Schedule flexibility
- Must be able to work on the weekends (Fridays, Saturdays and Sundays)
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How We'll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Collection Agent Jobs by Experience Level
See All 17 Collection Agent Jobs
Find roles that match your experience and apply in just a few clicks.
Find Collection Agent JobsCollection Agent Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in collection agent jobs.
- Knowledge of the Fair Debt Collection Practices Act and related compliance regulations
- Experience working outbound and inbound collection calls using auto-dialer software
- Proficiency with collection management systems such as CUBS, FACS, or similar platforms
- Ability to negotiate payment arrangements and settlements with past-due account holders
- High school diploma or equivalent, with some roles preferring an associate degree in business or finance
- Strong verbal communication skills with documented ability to meet recovery targets
Tips for Your Collection Agent Job Search
Tailor your resume for compliance keywords
Collection agent job listings frequently scan for terms like FDCPA compliance, skip tracing, and payment negotiation. Use the exact language from each posting in your resume so your application clears automated screening before a recruiter ever reads it.
Highlight your call volume and recovery metrics
Employers want proof you can handle a full queue and close accounts. Replace vague duties with measurable outcomes, like average daily call volume handled or types of accounts you worked, without fabricating numbers you can't back up in an interview.
Apply early to roles that fit
Migrate Mate lists collection agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by account type before applying
Medical, auto, commercial, and consumer debt collections each have distinct compliance requirements and dialer environments. Targeting openings that match your actual account experience helps you write a sharper cover letter and answer interview questions more confidently.
Prepare a concise FDCPA knowledge summary
Interviewers for collection agent roles routinely ask situational questions about the Fair Debt Collection Practices Act. Walking through one real scenario where you de-escalated a dispute or handled a cease-and-desist request shows applied knowledge, not just textbook awareness.
Negotiate on total compensation, not base alone
Many collection agent roles include commission or bonus structures tied to recovery rates or call targets. Before accepting an offer, ask how the incentive plan is calculated and whether top performers consistently hit it, so you're comparing full earning potential across offers.
Collection Agent Jobs: Frequently Asked Questions
Which companies are hiring the most collection agents?
The most active employers for collection agents right now are Hilton, Aimbridge Hospitality, and Mandarich Law Group, LLP, and the most openings are in California, Ohio, and Arkansas, based on current listings on Migrate Mate as of November 2026. Agencies specializing in healthcare and financial services tend to post the highest volume of openings consistently.
How many collection agent jobs are remote?
About 40% of collection agent openings are fully remote or hybrid as of November 2026, reflecting the shift toward cloud-based dialer platforms and remote compliance monitoring. Roles focused on consumer debt and medical billing tend to offer the most remote flexibility, while on-site work remains more common in auto and commercial collections.
How do you become a collection agent?
Most employers require a high school diploma and will train you on their specific software and compliance procedures before you take live calls. Familiarize yourself with the Fair Debt Collection Practices Act before interviewing, as questions about it are standard. Starting in entry-level customer service or billing roles builds transferable negotiation skills that make you a stronger candidate.
Can you get a collection agent job with little or no experience?
Yes, many agencies hire entry-level collection agents and provide on-the-job FDCPA training. Customer service experience that involved handling complaints, processing payments, or resolving billing disputes is viewed favorably, even if it wasn't formally in collections. Emphasizing your comfort with phone-based work and your ability to stay calm under pressure helps you compete against candidates with direct experience.
What does the collection agent interview process look like?
Most collection agent interviews include an initial phone screen focused on your availability and comfort with outbound calls, followed by an in-person or video interview with a team lead or hiring manager. Expect situational questions about handling irate debtors, applying FDCPA rules, and meeting recovery goals. Some employers also conduct a brief roleplay scenario to assess your negotiation style before extending an offer.
Where can I find and apply to collection agent jobs?
You can find and apply to collection agent jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and preferred work setting, and apply directly to each listing that fits.
See All 17 Collection Agent Jobs
Find roles that match your experience and apply in just a few clicks.
Find Collection Agent Jobs