Collection Agent Jobs in Missouri

Description

The Special Collections Library Assistant position provides essential operational and service support for Special Collections and plays a key role in supporting the success of the annual Children’s Literature Festival. This position requires strong verbal, written, and interpersonal communication skills, as well as the ability to work semi-independently, under general supervisory direction and review. Additional responsibilities of this position include providing regular service at the Library Services Desk and performing additional duties in support of library operations as assigned.

This position will:

• Provide operational, organizational, and user support for Special Collections services, materials, and activities.
• Assist with planning, coordination, and logistical support for the annual Children’s Literature Festival.
• Supervise, schedule, and support student employees assigned to Special Collections.
• Provide service at the Library Services Desk by assisting users with research needs, library technologies, resource access, and interpretation of library policies and procedures.
• Support daily library operations through collaboration with library faculty and staff across departments.
• Other duties as assigned.

Examples of Duties

Provides support of library special collections operations and services, including: 30%

• Maintains working knowledge of the various special collections and sub-collections housed in JCKL.
• Creates, updates, and maintains finding aids for special collections and related collection documentation.
• Assists the Special Collections Librarian with research and reference support services, as needed.
• Organizes, preserves, retrieves, and shelves Special Collections materials in accordance with established procedures.
• Conducts preliminary checks on gift materials and potential special collections items for consideration under the guidance of the Special Collections Librarian.
• Assists with the digitization of materials as needed.
• Supports the planning, preparation, and installation of library exhibits and displays.

Supports the annual Children’s Literature Festival, including: 30%

• Maintains, reviews, and updates festival information within registration and event management systems, as well as associated Festival tracking documents related to payments, travel arrangements, accommodations, schedules, and logistics.
• Prepares group and individual itineraries for festival presenters, guests, and participants.
• Assists with the setup and preparation of presenter, event, and hospitality spaces across campus.
• Collaborates with staff, festival volunteers, and campus partners to support smooth event operations and address operational needs during the festival.
• Responds to registration inquiries and assists with troubleshooting scheduling, registration, and payment-related issues, as needed.

Student employee supervision, including: 10%

• Supervises and schedules student employees for special collections and Children’s Literature Festival activities.

Assists patrons at the Library Services Desk, including but not limited to: 25%

• Assists customers in the effective use of library resources, services, technologies, and spaces.
• Provides basic research and information support by teaching users strategies for finding, evaluating, and accessing information resources, and refers them to appropriate resources on and off campus.
• Communicates with library users through a variety of service methods, including in-person interactions, email, and telephone support.
• Communicates library policies, procedures, and service guidelines to library users in a professional and customer-focused manner.

Performs other duties as assigned, including but not limited to: 5%

• Enforces library policies and procedures.
• Participates in special projects and departmental or university committees as assigned.
• Responds to security alerts and emergency procedures as needed.
• Attends in-service programs as appropriate.

Typical Qualifications

Education:

• Bachelor of Arts or Sciences. A degree in library science or a closely related field is preferred.
• Education may be substituted for experience or experience substituted for education based on the following equivalencies: AA = 2 years; BA/BS = 4 years; MA/MA = 6 years; PhD = 8 years.

Required Experience and Skills:

• One (1) year full-time equivalent of customer service-related experience required.
• Excellent written and verbal communication skills.
• Excellent interpersonal, analytical, presentation, and editorial skills.
• Excellent organizational skills and attention to detail.
• Ability to interact successfully with many different constituencies.
• Ability to manage multiple concurrent projects and meet deadlines.
• Ability to work independently as well as part of a team.
• General understanding of and appreciation for an academic library and its function within a university community.
• Demonstrated commitment to and support for promoting community and belonging of all UCM students, faculty, staff, and university community members.
• Availability/flexible work schedule to manage occasional evening and weekend events.
• Experience with Microsoft Office, including Excel and Word.

Preferred Experience:

• One (1) year full-time equivalent of library experience.
• One (1) year full-time equivalent of supervisory experience.
• Experience managing a small team or supervising student employees.
• One (1) year full-time equivalent of circulation/reserves experience.
• Library experience with computerized bibliographic database utilities and management systems.
• Experience working in communications and/or marketing.
• Experience and/or aptitude for project management, including leadership of a collaborative team.
• Experience supervising and/or overseeing the work of others.

Supplemental Information

Required supplemental skills:

• Leadership skills, including organization, meeting facilitation, and/or project leadership.
• Physical abilities, including mobility, agility, strength, dexterity, balance, coordination, and/or endurance.
• Supervisory skills, including motivation, delegation of duties, evaluation, etc.
• Mental skills, including concentration, memory, complex decision making, analytical thinking, and/or conceptual thinking.
• Ability to maintain confidentiality.
• Ability to teach patrons basic information-seeking skills in a professional manner.
• Working knowledge of reference materials preferred.
• Ability to calmly resolve issues with challenging patrons in a professional manner.

Required physical and environmental factors:

• Ability to manipulate full book trucks and large books.
• Ability to lift up to 40lbs, on occasion.

Special working conditions:

• Ability to work effectively under occasional high-demand or time-sensitive situations.
• Professional appearance and conduct appropriate for interaction with students, faculty, staff, and visitors.

Special Instructions:

Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer.

Our faculty and staff are the university’s most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.

Highlights from UCM's total rewards package for full-time employees include:

• 30.25% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
• Available Health and Dependent Flexible Spending Accounts;
• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
• UCM offers an Employee Discount Program through Working Advantage.

To learn more about the wonderful benefits available as a University of Central Missouri employee, visit our benefits page!