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Paloma Scratch Kitchen is the on-site culinary destination at The Wayback — a fun, flavor-forward restaurant that brings the same vibrant, eclectic energy as the hotel itself. As Restaurant Lead, you are the connective tissue between the front of house team and kitchen — ensuring servers, bartenders, and hosts are delivering consistent, professional, and memorable service on every shift. Working closely with the Restaurant Manager, you will play a hands-on role in training, team development, and daily operations, stepping in to lead when needed and setting the standard for service excellence across the floor.

What You'll Do

Guest Experience & Service Standards

• Ensure all front of house staff deliver efficient, professional, and courteous service that meets or exceeds guest expectations
• Maximize the guest experience through consistent quality of service and product
• Resolve guest complaints promptly and professionally when they arise
• Ensure correct event setups and booking arrangements are executed for each shift
• Maintain guest privacy and discretion at all times

Operations & Standards

• Assist the Restaurant Manager with overall front of house operations while maintaining quality standards and maximizing food and beverage profitability
• Serve as liaison between front of house and kitchen staff to ensure timely communication and proper order timing
• Operate the POS system and maintain security of the system at all times
• Follow correct cash management procedures
• Assist in maintaining inventory levels that minimize waste while keeping the restaurant fully stocked and guest-ready
• Ensure all front of house staff adhere to AATMOS Hospitality codes of conduct and standard operating procedures
• Monitor staff breaks and timekeeping throughout each shift
• Assume the full role and responsibilities of the Restaurant Manager in their absence
• Perform and train in all duties across host, bartender, and server positions as needed

Team Leadership & Development

• Work closely with the Restaurant Manager on training new staff, shift lineups, and associate development
• Conduct daily service briefings and ongoing food and beverage training sessions
• Encourage and motivate the team with a positive, energetic attitude that reflects The Wayback's personality
• Lead the team efficiently and effectively, solving problems independently when they arise

What We're Looking For

Experience & Education

• 2 to 3 years of experience in a full-service restaurant environment required
• Ability to perform and train across all front of house positions including host, server, and bartender
• Moderate beverage and cocktail knowledge preferred

Skills & Abilities

• Strong leadership, communication, and problem-solving skills with the ability to multitask in a fast-paced environment
• Strong grasp of POS systems and computer literacy in Microsoft Excel, Word, PowerPoint, and Outlook
• Extensive knowledge of food and beverage operations and regulations

Physical & Schedule Requirements

• Flexible availability including evenings, weekends, and holidays
• Ability to stand, walk, bend, and lift up to 50 lbs throughout each shift
• TABC server permit from a TABC certified program required within 60 days of hire and must be maintained throughout employment

Benefits & Perks

• Medical insurance
• Discounted vision and dental insurance
• Employee hotel travel program with discounted rooms across the AATMOS portfolio
• Marriott employee travel program
• Paid time off, vacation pay, and sick pay
• ZayZoon daily pay — access your earned wages when you need them
• Opportunities for career growth within a growing hospitality group

At AATMOS Hospitality, we're committed to a positive, inclusive workplace where passionate hospitality professionals can thrive and grow. AATMOS Hospitality is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

This job description is a general overview of the position and is not exhaustive. AATMOS Hospitality reserves the right to modify this description as needed.