Aluminum Precision Products Jobs Hiring Now

Aluminum Precision Products (APP) is an international leader in manufacturing aluminum forgings. We offer you the opportunity to be a part of a globally recognized organization that enjoys an unparalleled reputation for quality. Here you’ll be challenged on a daily basis, tasked with solving problems, working with smart, energetic, and dedicated people with an opportunity to grow and learn.

Job Summary:
The Customer Success Specialist II is responsible for responding to the needs and demands of our customers.

Job Requirements:

• Building, managing, and growing the relationships that APP has with all departments within our customers facility and their divisions including but not limited to their purchasing, quality, engineering, etc. In other words, you will engage customers to ensure they are receiving the support they need. An instance of this is helping them achieve the expectations they set before purchasing our products or services.
• Be able explain the sales process and ensure everything runs seamlessly before/after purchase.
• Able to answer question from the customer with conciseness and transparency.
• Customer can directly inquire with the Customer Success Specialist and work with them to resolve pressing issues with ease.
• Form a direct/interpersonal relationship with customers and provide them with timely valuable options and opportunities.
• Have the ability to learn the expectations of the customers.
• Proactively supports all of their orders from receipt of order through shipment.
• Interact with New Customers to increase APP’s business’s chance of retaining them.
• Help New Customers begin their relationship with the business confidently; that is from a position of feeling confident about buying whatever APP is offering.
• Requires an in-depth knowledge of the customer, their products and the products we sell them.
• Engage with customers at every chance they get.
• Schedule conference calls and Virtual meetings with customers to ensure they receive interpersonal training.
• Perform any other duties not mentioned above when instructed to do so by the department manager.

Skill Requirements:

• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies
• Results-oriented focus on meeting customer needs
• Conflict Resolution: Ability to manage disagreements and find solutions that satisfy all parties.
• Expectations Management: Setting clear and realistic goals for customer success while exceeding their initial expectations
• Continuous Improvement: A relentless pursuit of better ways to serve customers and optimize their experience
• Active Listening: Giving full attention to understand customer needs, both verbal and nonverbal
• Emotional Intelligence: Discerning customer emotions, building rapport, and effectively managing interactions
• Professionalism: Encompassing APP’s Cultural Beliefs to ensure that communication, work ethic, and conduct foster a positive and respectful work environment
• Basic Knowledge of Outlook, Data Entry and Formatting in Excel
• In lieu of the above, any equivalent combination of training and experience that provides the aforementioned knowledge, abilities, and skills may be considered at APP’s discretion

Why work for APP?

• Medical, Dental, Vision – Generous company contribution, low cost to employee
• Life insurance – 100% company paid - covers employee, spouse and dependent children
• Generous Vacation Time
• 9 Paid Holidays
• Holiday Shut Down (Christmas thru New Year’s)
• Sick Time
• Annual Bonus (based on company meeting Key Results)
• 401k (Company matches up to 4%)
• ESOP Employee Profit Sharing Retirement Plan (100% Company Paid)
• Tuition reimbursement

Compensation: $23.00 - $26.00 an hour. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

APP is an ESOP (Employee Stock Ownership Plan) Company and we are committed to the long term growth of our organization and employees. We offer an excellent benefits package including Medical, Dental, Vision, Life Insurance, and 401k plan.

APP, Inc. engineers and manufactures certain products that are considered ITAR-controlled items under the International Traffic in Arms Regulations (ITAR). Consistent with ITAR, any position at APP, Inc. that involves work with the engineering or manufacturing functions of the Company may only be filled by a candidate who is (i) a citizen of the United States, or (ii) a person who has been accorded the privilege of residing permanently in the United States as an immigrant in accordance with the immigration laws. Are you a U.S. Citizen or U.S. Person? (U.S. Person = a natural person who is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3).)

Accessibility: If you need help accessing this page please contact us by Email: apphr@aluminumprecision.com

Aluminum Precision Products, Inc. is an equal opportunity employer, including disability and vets.

If you want to view the EEO is the Law poster in English, Spanish, Arabic, and Chinese please click here.