AMERICAN SYSTEMS Jobs Hiring Now
AMERICAN SYSTEMS is hiring for 182 open roles on Migrate Mate as of October 15, 2026, concentrated in compliance & risk and engineering (Non-Software), with listed salaries up to about $332,000. Migrate Mate updates AMERICAN SYSTEMS's live openings daily. AMERICAN SYSTEMS is an aerospace and defense contractor providing systems engineering, cybersecurity, intelligence analysis, and technology solutions to U.S. government and defense clients.
Find AMERICAN SYSTEMS JobsOverview
AMERICAN SYSTEMS hiring data on Migrate Mate, as of October 15, 2026.
- Open jobs
- 182
- Top team
- Compliance & Risk
- Seniority
- Mid to senior level
- Work type
- 8% remote or hybrid
- Top location
- Arlington
- Salary range
- $40,000–$332,000
Listed salaries for AMERICAN SYSTEMS roles on Migrate Mate range from about $40,000 to $332,000 per year across 182 open roles, as of October 15, 2026. Some roles list hourly contract rates.
Open Roles at AMERICAN SYSTEMS
Showing 25 of 182+ AMERICAN SYSTEMS jobs
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities:
An Average DAy:
As the IT Queue Manager Level II you will support the daily flow of incoming customer requests by reviewing, prioritizing, and routing account and data transfer paperwork to the appropriate teams. You will also serve as a senior point of contact for ticket follow-up, status validation, escalation, and customer communication to help ensure SLA Service Delivery requirements are met. Additionally, in this position you will:
- Actively monitor incoming customer requests and ensure account and data transfer paperwork is processed, completed, and routed to the respective teams.
- Own queue prioritization, ticket triage, and escalation to ensure work is assigned accurately and moved forward without delay.
- Monitor ticket aging, identify stalled items, and drive resolution by following up with assigned support teams and stakeholders.
- Contact teams assigned to tickets when updates are missing or when latest status has not been documented.
- Provide customer support via email, Teams, or phone to communicate status updates and help prevent SLA Service Delivery failures.
- Review queue trends, recurring issues, and workflow gaps to recommend process improvements.
- Support reporting, documentation accuracy, and operational visibility for leadership and cross-functional teams.
- As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C).
- Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility; Will be subject to a federal background investigation.
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or Information Systems Management preferred; equivalent experience may be considered, a bachelor’s degree counting as 3 years of experience; Associate’s degree in Applied Science may be considered equivalent to 1 year of experience.
- Must hold current CompTIA Security + CE or other 8570 environment relevant certification.
- 5–8 years of experience in IT support, service desk, queue management, incident management, or IT operations.
- Experience with an IT ticket management system such as Helix (formerly BMC Remedy), ServiceNow, Zendesk, or similar platforms.
- Demonstrated experience managing high-volume queues, routing tickets, and following through on escalations.
- Experience communicating with customers and internal technical teams to drive resolution and service accountability.
- Strong communication, organization, and attention to detail.
- Ability to manage competing priorities and remain responsive in a fast-paced remote environment.
- Strong follow-through to keep tickets moving and prevent SLA misses.
- Comfort using ticket data to identify trends, escalate issues, and improve service delivery.
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities:
An Average DAy:
As the IT Queue Manager Level II you will support the daily flow of incoming customer requests by reviewing, prioritizing, and routing account and data transfer paperwork to the appropriate teams. You will also serve as a senior point of contact for ticket follow-up, status validation, escalation, and customer communication to help ensure SLA Service Delivery requirements are met. Additionally, in this position you will:
- Actively monitor incoming customer requests and ensure account and data transfer paperwork is processed, completed, and routed to the respective teams.
- Own queue prioritization, ticket triage, and escalation to ensure work is assigned accurately and moved forward without delay.
- Monitor ticket aging, identify stalled items, and drive resolution by following up with assigned support teams and stakeholders.
- Contact teams assigned to tickets when updates are missing or when latest status has not been documented.
- Provide customer support via email, Teams, or phone to communicate status updates and help prevent SLA Service Delivery failures.
- Review queue trends, recurring issues, and workflow gaps to recommend process improvements.
- Support reporting, documentation accuracy, and operational visibility for leadership and cross-functional teams.
- As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C).
- Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility; Will be subject to a federal background investigation.
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or Information Systems Management preferred; equivalent experience may be considered, a bachelor’s degree counting as 3 years of experience; Associate’s degree in Applied Science may be considered equivalent to 1 year of experience.
- Must hold current CompTIA Security + CE or other 8570 environment relevant certification.
- 5–8 years of experience in IT support, service desk, queue management, incident management, or IT operations.
- Experience with an IT ticket management system such as Helix (formerly BMC Remedy), ServiceNow, Zendesk, or similar platforms.
- Demonstrated experience managing high-volume queues, routing tickets, and following through on escalations.
- Experience communicating with customers and internal technical teams to drive resolution and service accountability.
- Strong communication, organization, and attention to detail.
- Ability to manage competing priorities and remain responsive in a fast-paced remote environment.
- Strong follow-through to keep tickets moving and prevent SLA misses.
- Comfort using ticket data to identify trends, escalate issues, and improve service delivery.
Job Roles at AMERICAN SYSTEMS
Working at AMERICAN SYSTEMS
AMERICAN SYSTEMS's 182 open roles are mid to senior level, and about 8% are remote or hybrid. The most active teams are compliance & risk, engineering (Non-Software), and business operations. AMERICAN SYSTEMS is an aerospace and defense contractor that delivers systems engineering, cybersecurity, information assurance, network engineering, and analytical services to U.S. government and defense customers. Its workforce spans engineers, analysts, and technology specialists working across national security and intelligence programs. Most AMERICAN SYSTEMS roles are based in Arlington, with some in McLean and Colorado Springs.
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Browse jobs by roleAMERICAN SYSTEMS Jobs: Frequently Asked Questions
How many jobs is AMERICAN SYSTEMS hiring for right now?
AMERICAN SYSTEMS is hiring for 182 open roles on Migrate Mate as of October 15, 2026, updated daily, concentrated in compliance & risk and engineering (Non-Software). Openings span systems engineering, cybersecurity, information assurance, network engineering, operations research, and business development. Migrate Mate reflects the current state of AMERICAN SYSTEMS's active postings each day.
What kinds of roles does AMERICAN SYSTEMS hire for?
The most active teams are compliance & risk, engineering (Non-Software), and business operations. AMERICAN SYSTEMS regularly hires systems engineers, cybersecurity and information assurance specialists, network engineers, intelligence and operations research analysts, electronics analysts, electrical engineers, and business development managers. Most postings are mid to senior level, with roles ranging from associate to senior and lead levels across technical and analytical disciplines supporting defense and government programs.
Are AMERICAN SYSTEMS jobs remote or in-person?
Mostly on-site. About 8% of AMERICAN SYSTEMS's open roles on Migrate Mate are remote or hybrid as of October 15, 2026, with the rest based in Arlington. Each AMERICAN SYSTEMS listing shows its work location so you can filter before applying.
How do I apply to a job at AMERICAN SYSTEMS?
Find a AMERICAN SYSTEMS role on Migrate Mate, then follow the listing directly to AMERICAN SYSTEMS's own careers portal to submit your application. AMERICAN SYSTEMS manages its own hiring process, including screening, interviews, and offers. Migrate Mate keeps AMERICAN SYSTEMS's listings current so you can confirm a role is still open before applying.
What do AMERICAN SYSTEMS jobs pay?
Listed salaries for AMERICAN SYSTEMS roles on Migrate Mate range from about $40,000 to $332,000 per year as of October 15, 2026, with most postings at mid to senior level. Some roles list hourly contract rates. Exact pay is set by AMERICAN SYSTEMS and shown on each listing.
Does AMERICAN SYSTEMS hire entry-level?
Most of AMERICAN SYSTEMS's open roles on Migrate Mate are mid to senior level as of October 15, 2026. Entry-level openings are limited. Check individual AMERICAN SYSTEMS listings for stated experience requirements.
Where is AMERICAN SYSTEMS hiring?
Most AMERICAN SYSTEMS roles are based in Arlington, with some in McLean and Colorado Springs, and about 8% offer remote or hybrid work as of October 15, 2026. Migrate Mate shows the location on each listing.