Bassett Mechanical Jobs Hiring Now
Bassett Mechanical is hiring for 11 open roles on Migrate Mate as of July 16, 2026, concentrated in business operations and IT support. Migrate Mate updates Bassett Mechanical's live openings daily. Bassett Mechanical is a mechanical contracting and service company operating across construction, refrigeration, building automation, and facilities management.
Find Bassett Mechanical JobsOverview
Bassett Mechanical hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 11
- Top team
- Business Operations
- Seniority
- Across all levels
- Work type
- 0% remote or hybrid
- Top location
- Kaukauna
Open Roles at Bassett Mechanical
Showing 11 of 11+ Bassett Mechanical jobs
Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team.
Position Purpose
Provide advanced second-line technical support and serve as an escalation point for complex incidents and requests. This role owns high-impact tickets, drives root cause analysis, mentors Tier I technicians, and continuously improves the knowledge base and standard operating procedures. Work is delivered through the service desk, onsite visits, and remote tools with a strong focus on customer experience, security, and operational excellence.
Position Responsibilities
- Service Desk Operations
- Serve as Tier II escalation for complex issues across Windows, Microsoft 365, Teams, SharePoint, OneDrive, and core business applications.
- Resolve at first contact when feasible; when reassigning, provide a warm handoff with a clear summary, steps tried, evidence, and recommended next steps.
- Maintain SLA adherence, provide timeline updates, and close the loop at completion.
- Create clear, reproducible resolution notes for every closure.
- Endpoint, Access & Collaboration
- Image, deploy, and maintain laptops, desktops, and peripherals using Intune or MECM.
- Perform advanced troubleshooting for device health, performance, drivers, and patching.
- Execute onboarding and offboarding tasks, including accounts, access, MFA, and equipment.
- Administer identity and access tasks in Active Directory and Entra ID under least-privilege standards.
- Knowledge & Continuous Improvement
- Independently create and maintain knowledge articles and SOPs for repeatable solutions and standard requests.
- Contribute observations and data to improve processes, the service catalog, and user experience.
- Review and provide feedback on Tier I ticket quality and resolution practices.
- Team Development
- Mentor and support Tier I technicians through coaching, knowledge sharing, and escalation review.
- Contribute to team training materials and onboarding documentation.
- Inventory & Asset Stewardship
- Maintain stock of standard peripherals and spares.
- Accurately track equipment assignments and returns in the asset management system.
- Assist with scheduled equipment checks and site audits as assigned.
- Manage disposal of retired assets with secure data wipe, chain of custody, and compliant recycling.
- Operational Awareness & Security
- Surface widespread or recurring issues for problem management review.
- Follow all established security and privacy policies and procedures.
- All other duties as assigned.
Summary of Skills, Knowledge and Abilities
- Associate’s degree in information technology or a related field required; Bachelor's degree preferred. CompTIA A+ certification accepted in lieu of degree.
- 3+ years of progressive IT support experience, with demonstrated Tier II or advanced technical troubleshooting capabilities.
- Ability to communicate technical issues clearly to both technical and non-technical audiences.
- Strong written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple high-priority tasks simultaneously.
- Advanced proficiency in Microsoft Windows 10/11 and Microsoft 365, including Teams, SharePoint, and OneDrive.
- Hands-on experience with Intune or MECM for device management, deployment, and troubleshooting.
- Working knowledge of Active Directory and Entra ID for identity and access administration.
- Strong troubleshooting and analytical skills, including the ability to perform structured root cause analysis.
- Demonstrated ability to mentor or guide less experienced technical staff.
- CompTIA A+ or Network+ certification, or Microsoft certification (e.g., MD-102).
- Experience with PowerShell scripting for basic automation or reporting tasks.
- Familiarity with ITIL principles or an equivalent service management framework.
- Experience with a major ITSM ticketing system (e.g., ServiceDesk Plus, ServiceNow, Jira Service Desk).
Direct Reports
- None.
Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team.
Position Purpose
Provide advanced second-line technical support and serve as an escalation point for complex incidents and requests. This role owns high-impact tickets, drives root cause analysis, mentors Tier I technicians, and continuously improves the knowledge base and standard operating procedures. Work is delivered through the service desk, onsite visits, and remote tools with a strong focus on customer experience, security, and operational excellence.
Position Responsibilities
- Service Desk Operations
- Serve as Tier II escalation for complex issues across Windows, Microsoft 365, Teams, SharePoint, OneDrive, and core business applications.
- Resolve at first contact when feasible; when reassigning, provide a warm handoff with a clear summary, steps tried, evidence, and recommended next steps.
- Maintain SLA adherence, provide timeline updates, and close the loop at completion.
- Create clear, reproducible resolution notes for every closure.
- Endpoint, Access & Collaboration
- Image, deploy, and maintain laptops, desktops, and peripherals using Intune or MECM.
- Perform advanced troubleshooting for device health, performance, drivers, and patching.
- Execute onboarding and offboarding tasks, including accounts, access, MFA, and equipment.
- Administer identity and access tasks in Active Directory and Entra ID under least-privilege standards.
- Knowledge & Continuous Improvement
- Independently create and maintain knowledge articles and SOPs for repeatable solutions and standard requests.
- Contribute observations and data to improve processes, the service catalog, and user experience.
- Review and provide feedback on Tier I ticket quality and resolution practices.
- Team Development
- Mentor and support Tier I technicians through coaching, knowledge sharing, and escalation review.
- Contribute to team training materials and onboarding documentation.
- Inventory & Asset Stewardship
- Maintain stock of standard peripherals and spares.
- Accurately track equipment assignments and returns in the asset management system.
- Assist with scheduled equipment checks and site audits as assigned.
- Manage disposal of retired assets with secure data wipe, chain of custody, and compliant recycling.
- Operational Awareness & Security
- Surface widespread or recurring issues for problem management review.
- Follow all established security and privacy policies and procedures.
- All other duties as assigned.
Summary of Skills, Knowledge and Abilities
- Associate’s degree in information technology or a related field required; Bachelor's degree preferred. CompTIA A+ certification accepted in lieu of degree.
- 3+ years of progressive IT support experience, with demonstrated Tier II or advanced technical troubleshooting capabilities.
- Ability to communicate technical issues clearly to both technical and non-technical audiences.
- Strong written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple high-priority tasks simultaneously.
- Advanced proficiency in Microsoft Windows 10/11 and Microsoft 365, including Teams, SharePoint, and OneDrive.
- Hands-on experience with Intune or MECM for device management, deployment, and troubleshooting.
- Working knowledge of Active Directory and Entra ID for identity and access administration.
- Strong troubleshooting and analytical skills, including the ability to perform structured root cause analysis.
- Demonstrated ability to mentor or guide less experienced technical staff.
- CompTIA A+ or Network+ certification, or Microsoft certification (e.g., MD-102).
- Experience with PowerShell scripting for basic automation or reporting tasks.
- Familiarity with ITIL principles or an equivalent service management framework.
- Experience with a major ITSM ticketing system (e.g., ServiceDesk Plus, ServiceNow, Jira Service Desk).
Direct Reports
- None.
Job Roles at Bassett Mechanical
Working at Bassett Mechanical
Bassett Mechanical's 11 open roles are across all levels, and about 0% are remote or hybrid. The most active teams are business operations, IT support, and construction management. Bassett Mechanical provides mechanical contracting, refrigeration services, building automation and controls, and facilities management services. The company employs project managers, estimators, service technicians, safety specialists, and administrative professionals across its operations. Most Bassett Mechanical roles are based in Kaukauna and Wausau.
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Browse jobs by roleBassett Mechanical Jobs: Frequently Asked Questions
How many jobs is Bassett Mechanical hiring for right now?
Bassett Mechanical is hiring for 11 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in business operations and IT support. Open positions span project management, service operations, safety, IT, estimating, and administrative support, covering both field and office-based work across the company's mechanical contracting and service divisions.
What kinds of roles does Bassett Mechanical hire for?
The most active teams are business operations, IT support, and construction management. Bassett Mechanical hires across project management, refrigeration service, building automation and controls, safety and compliance, facilities management, estimating, IT support, and business administration. Most postings are across all levels, with openings for both hands-on technical specialists and operations or administrative professionals supporting project delivery.
Are Bassett Mechanical jobs remote or in-person?
Mostly on-site. About 0% of Bassett Mechanical's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Kaukauna. Each Bassett Mechanical listing shows its work location so you can filter before applying.
How do I apply to a job at Bassett Mechanical?
Find a role that matches your background in Migrate Mate's listing for Bassett Mechanical, then follow the link through to Bassett Mechanical's own careers page to complete the application directly. Bassett Mechanical manages its own hiring process, so all materials including your resume are submitted through the company's own application system.
Does Bassett Mechanical hire entry-level?
Most of Bassett Mechanical's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Bassett Mechanical listings for stated experience requirements.
Where is Bassett Mechanical hiring?
Most Bassett Mechanical roles are based in Kaukauna and Wausau, and about 0% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.