Position Description

POSITION TITLE: Property Manager -Affordable Housing (Bilingual English/Spanish)

PAY RANGE/GRADE: $70,000 /Grade 7

ESSENTIAL FUNCTIONS: The Property Manager is responsible for the oversight, coordination, planning and implementation of all matters pertaining to the property management of assigned properties, ensuring their smooth and financially sound operations. In all instances the Property Manager must perform in accordance with and be committed to the Bickerdike mission.

The position requires the ability to plan, organize, and execute tasks; analyze information, make informed decisions, use critical thinking and reasoning skills, and monitor and regulate behavior and emotions. A high level of managerial, leadership and customer service skills are required. The employee in this position is regularly required to talk, hear, sit, use hands, reach with hands and arms, stand, walk, climb and lift and/or move up to 30 pounds.

RESPONSIBILITIES:

• Work closely with the leasing staff to ensure all leasing and occupancy policies and procedures are being adhered to. Assist Regional Property Manager with training and orientation of new staff ensuring adherence to all company policies, procedures and directives.
• Direct, plan and coordinate the overall management of assigned properties including, but not limited to: supervision, leasing, occupancy, compliance, maintenance, security, enforcement of house rules and lease provisions, and tenant issues.
• Ensure that all policies and procedures related to leasing and occupancy are adhered to and review and approve the following: all applicant files prior to submission to the Selection or Appeals Committees; all resident leases (new and renewing) prior to lease execution/signing; all approved applicant files prior to move in; all move-outs and all annual home inspections.
• Oversee and carry-out as appropriate the application process for persons seeking rental and/or coop housing including, but not limited to: screening applicants for vacant units based on predetermined tenant selection criteria, presenting eligible cases to tenant selection and appeals committees, showing apartments, preparation of leases and move-ins.
• Oversee, ensure and carry out as appropriate occupancy related duties for occupied units including maintaining, updating and processing all current resident information, lease renewals, tax credit compliance, annual home inspections, annual re-certifications and move-outs.
• Oversee, ensure and carry out, as appropriate, annual home inspections and all required follow-up duties including taking warranted action such as filing work orders, billing, etc. in relation to tenant damages noted during annual inspections and/or re-inspection in cases of bad housekeeping or failed inspections.
• Oversee financial performance of assigned properties and carry out financial related responsibilities including, but not limited to: assist with preparation of annual budgets, monitor income and expenses for each assigned property, monitor tenant delinquencies and bad debt, monitor rent loss due to vacancies, monitor and carry out special billings (damages, locks, etc), approve all invoices for payment, and where appropriate all aspects of TRACS transmissions.
• Oversee, coordinate and ensure that all duties related to special claims for vacant units are carried-out as applicable including: preparing, submitting and follow up of special claims for vacant units in accordance with H.U.D., I.H.D.A. and/or other relevant governmental agencies’ procedures, and coordination with Leasing Agent regarding unit move out dates and other relevant information.

• Oversee and carry-out all duties related to tenant collections including but not limited to regular (not less than monthly) review of the tenant delinquency list, preparation and issuance of five (5) day notices, with the approval of the Regional Property Manager, and ensuring the accuracy of rent roll information.
• Oversee, coordinate and ensure all matters relating to compliance as required by regulatory and funding entities in conjunction with the Regional Property Manager, the Compliance Manager, and the Vice President of Property Management including but not limited to maintenance of all paper and electronic documents, completion of all required reports, maintenance of all appropriate information and documents required in tenant files and rent rolls, processing of recertification forms/renewal of leases, Class 9 forms, etc. and coordination and staffing of all funder inspections and annual unit inspections.
• Oversee the physical condition of all assigned properties and work with the Maintenance Manager to ensure that all buildings and units are in a safe, clean and sanitary condition and are well maintained. Participate in capital improvement planning with the Regional Property Manager, the Vice President of Property Management and Asset Managers.
• Coordinate and carryout all duties related to assigned properties’ waiting lists including but not limited to: maintaining accurate and up to date status information, ongoing tracking of move-ins, move outs and transfers, all aspects of the annual updating process and all duties related to wait list re-openings.
• Maintain and ensure utilization of established electronic and paper record keeping systems and documents in accordance with internal protocol, HUD, IHDA, tax credit and other regulatory guidelines and requirements.
• Oversee, prepare, review and submit all required reporting to owners, governmental agencies, funding agencies and others as appropriate.
• Handle and address all tenant problems/concerns and follow-up as appropriate.
• Staff, and ensure participation in the selection committee, appeals committee and other committees as appropriate.
• Ensure maximum occupancy rates and the lowest achievable vacancy rates, minimizing rental income loss to assigned properties.
• Perform other relevant duties as assigned.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable persons with disabilities. While performing the duties of this job, the physical requirements include (but are not limited to):

• Prolonged periods sitting at a desk and working on a computer; standing and walking, talking and giving tours, and meeting with potential tenants.
• The ability to traverse a variety of properties with stairs and in a variety of weather.
• The ability to operate a vehicle as well as to work weekends and/or evenings on a needed basis
• The ability to lift and/or move 30 pounds.

QUALIFICATIONS: Minimum of 3 years of related property management and supervisory experience. High school diploma or equivalent required. Must have or be willing to obtain a real estate license. Must be Bilingual English/Spanish. Good communication, writing, organizational and interpersonal skills necessary. Must be able to work with persons of various ethnic and economic backgrounds, willing to work flexible hours and be on-call. Must have access to a car, valid driver’s license and proof of insurance for field work. Northside residents, within the communities we serve, preferred.

REPORTING RELATIONS: Under the general supervision of the Regional Property Manager. In the absence of this supervisor, shall report to the Vice President of Property Management

POSITION CLASSIFICATION: Full-Time, FLSA Exempt

BENEFITS: Bickerdike provides a comprehensive Benefits package that includes:

• Paid Time Off (PTO)
• Paid Holidays
• 401K Matching
• Medical Insurance
• Dental Insurance (HMO/PPO)
• Vision Insurance (at no cost to employee)
• Long-Term and Short-Term Disability

BRC is an Equal Opportunity Employer

Drug Free Workplace