Centri Business Consulting Jobs Hiring Now

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience at every interaction. Your energetic approach and organizational skills will help streamline communication, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your administrative and customer service expertise while working in a fast-paced, supportive setting.

At Centri Business Consulting, we believe that exceptional service is the foundation of our success. We are a growing team dedicated to delivering innovative solutions and creating memorable experiences for our clients. We foster a supportive, collaborative, and energetic work environment where every team member is empowered to succeed and grow their career.

Position Overview

We are seeking a poised, articulate, and solutions-oriented Customer Service Representative to join our team. In this role, you will be the voice of our company, serving as the primary point of contact for our valued customers. The ideal candidate is a natural problem-solver who thrives in a fast-paced environment and possesses a genuine passion for helping others.

Key Responsibilities

Engage & Assist: Respond to customer inquiries via [phone / email / live chat] with professionalism, empathy, and efficiency.

Problem Solve: Troubleshoot customer issues, identify root causes, and provide accurate, timely solutions.

Account Management: Assist clients with order tracking, billing inquiries, account updates, and product information.

Collaborate: Work closely with internal teams (sales, operations, tech support) to escalate complex issues and ensure a seamless customer journey.

Maintain Records: Accurately document customer interactions and updates within our CRM database.

Qualifications & Skills

Experience: 1–3 years of experience in customer service, retail, hospitality, or a call-center environment (preferred).

Communication: Exceptional verbal and written communication skills with a warm, professional tone.

Tech-Savvy: Proficiency with standard office software; experience with CRM platforms (e.g., Salesforce, Zendesk, HubSpot) is a major plus.

Attributes: Strong active listening skills, high emotional intelligence, and the ability to multitask under pressure.

Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

What We Offer

Competitive base salary with performance-based bonuses/incentives.

Comprehensive health, dental, and vision insurance.

401(k) matching program.

Paid Time Off (PTO) and paid holidays.

Robust paid training program and continuous professional development.

A vibrant company culture with team-building events and recognition programs.

How to Apply

If you are ready to take the next step in your career with a company that values your impact, we want to hear from you! Please submit your resume and a brief cover letter explaining why you are the perfect fit for this role.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and in person using multi-line phone systems and other communication tools
• Manage front desk operations, including greeting visitors, scheduling appointments, and maintaining a professional office environment
• Utilize productivity software such as Microsoft Office, Google Workspace, spreadsheets, and word processing tools to document interactions and update records
• Perform data entry tasks accurately within various databases like QuickBooks and other bookkeeping or office management systems
• Assist with clerical duties including filing, proofreading documents, calendar management, and organizing client information

Qualifications

• Proven experience in office management or administrative roles with strong clerical skills
• Proficiency with Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and data entry software like QuickBooks
• Excellent phone etiquette with the ability to handle multi-line phone systems confidently
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently
• Demonstrated computer literacy including familiarity with spreadsheets, word processing, and technical proficiency in productivity software
• Previous experience in customer service roles such as front desk receptionist or medical/dental receptionist is preferred

Join us to be part of a vibrant team committed to delivering outstanding service! This role offers a chance to enhance your administrative capabilities while contributing positively to our organization’s success. We value energetic professionals who thrive on helping others and excel in organized environments.

Pay: $26.22 - $29.37 per hour

Work Location: In person