Certara Jobs Hiring Now
Certara is hiring for 5 open roles on Migrate Mate as of August 31, 2026, concentrated in software engineering and communications. Migrate Mate updates Certara's live openings daily. Certara is a biotechnology and pharmaceutical sciences company that provides biosimulation software, regulatory consulting, and data analytics services to drug developers and life sciences organizations.
Find Certara JobsOverview
Certara hiring data on Migrate Mate, as of August 31, 2026.
- Open jobs
- 5
- Top team
- Software Engineering
- Seniority
- Manager level or above
- Work type
- 80% remote or hybrid
- Top location
- Remote
Open Roles at Certara
Showing 5 of 5+ Certara jobs
Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.
As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.
Responsibilities:
- Monitor, triage, and respond to all the tickets created internally and externally
- Follow through each ticket from creation to true resolution
- Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
- Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
- Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
- Maintain the technical user knowledge center by documenting best practices
- Inform Product on feature ideas and help prioritize tickets
- Notify Product when customers consistently struggle in specific areas
- Escalate to Customer Success Managers when there are potential risks
- 1+ years of experience in a customer facing application support role
- Have strong experience with ticketing and CRM software such as JIRA
- Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
- Have strong communication and collaboration skills
- Be able to get things done efficiently
- Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
- Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
- Ability to conduct research into a wide range of technical issues
- Strong interpersonal, communication, writing, presentation and facilitation skills
- Detail-oriented, with exceptional follow-through and superior organizational skills
- Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
- Experience in working on multi-client projects with competing priorities
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.
As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.
Responsibilities:
- Monitor, triage, and respond to all the tickets created internally and externally
- Follow through each ticket from creation to true resolution
- Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
- Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
- Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
- Maintain the technical user knowledge center by documenting best practices
- Inform Product on feature ideas and help prioritize tickets
- Notify Product when customers consistently struggle in specific areas
- Escalate to Customer Success Managers when there are potential risks
- 1+ years of experience in a customer facing application support role
- Have strong experience with ticketing and CRM software such as JIRA
- Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
- Have strong communication and collaboration skills
- Be able to get things done efficiently
- Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
- Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
- Ability to conduct research into a wide range of technical issues
- Strong interpersonal, communication, writing, presentation and facilitation skills
- Detail-oriented, with exceptional follow-through and superior organizational skills
- Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
- Experience in working on multi-client projects with competing priorities
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
Job Roles at Certara
Working at Certara
Certara's 5 open roles are manager level or above, and about 80% are remote or hybrid. The most active teams are software engineering, communications, and business operations. Certara operates in the biotechnology and pharmaceutical sciences sector, delivering biosimulation technology, regulatory strategy consulting, and quantitative clinical pharmacology services that help clients advance drug development programs. Most Certara roles are based in Remote, with some in Radnor and St. Louis.
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Browse jobs by roleCertara Jobs: Frequently Asked Questions
How many jobs is Certara hiring for right now?
Certara is hiring for 5 open roles on Migrate Mate as of August 31, 2026, updated daily, concentrated in software engineering and communications. Roles span software engineering, clinical operations, statistical programming, product management, and client-facing consulting positions across seniority levels.
What kinds of roles does Certara hire for?
The most active teams are software engineering, communications, and business operations. Certara hires across clinical operations, software engineering, statistical programming, product management, portfolio leadership, and solutions consulting. Positions range from individual contributors to senior directors, and most postings are manager level or above, reflecting a workforce that skews toward experienced professionals in life sciences and technology.
Are Certara jobs remote or in-person?
Mostly remote. About 80% of Certara's open roles on Migrate Mate are remote or hybrid as of August 31, 2026, with the rest based in Remote. Each Certara listing shows its work location so you can filter before applying.
How do I apply to a job at Certara?
Find a Certara role that matches your background on Migrate Mate, then follow the listing directly to Certara's own careers site to complete the application. Certara manages its own hiring process, including application review, interviews, and offers, independent of Migrate Mate.
Does Certara hire entry-level?
Most of Certara's open roles on Migrate Mate are manager level or above as of August 31, 2026. Entry-level openings are limited. Check individual Certara listings for stated experience requirements.
Where is Certara hiring?
Most Certara roles are based in Remote, with some in Radnor and St. Louis, and about 80% offer remote or hybrid work as of August 31, 2026. Migrate Mate shows the location on each listing.