Chattanooga Goodwill Industries Jobs Hiring Now

Help Fuel a Mission That Changes Lives

Donor Development and Experience Manager

Goodwill Industries of the Greater Chattanooga Area

Do you love building partnerships, leading teams, and turning community generosity into real impact? Are you equal parts strategist, people leader, and roll-up-your-sleeves operator?

If so, Goodwill Industries of the Greater Chattanooga Area might have the perfect role for you.

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Why This Role Matters

Every donated item tells a story—and funds job training, education, and career opportunities for people in our community. As our Donor Development and Experience Manager, you’ll lead the systems, partnerships, and teams that make that generosity possible.

This is a high-impact leadership role at the intersection of:

• Community partnerships
• Donor experience
• Field operations
• Retail success
• Mission impact

In short: you help fuel the engine that powers our mission.

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What You’ll Be Doing

You’ll be the architect and champion of our donation acquisition ecosystem across the region, securing donated household goods for resale in our donated goods retail program. That includes:

• Building bold community partnerships with businesses, nonprofits, municipalities, faith groups, and logistics partners
• Leading our Attended Donation Centers (ADCs)—setting standards, coaching leaders, and ensuring a great donor experience
• Designing and improving donation channels, from community drives to reverse logistics partnerships
• Partnering across the organization with Retail, Operations, Marketing, Safety, and Logistics to keep donation flow strong and consistent
• Using data and field insight to continuously improve volume, quality, and donor experience

You’ll spend time both thinking strategically and being in the field, supporting teams and partners where the work happens.

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Who You Are

You’re someone who:

• Thrives in a mission-driven environment
• Enjoys balancing relationships and results
• Can lead multiple sites or teams with clarity and consistency
• Uses data to inform decisions—but never forgets the human side
• Builds trust with donors, partners, and frontline teams alike

Experience in nonprofit, social enterprise, retail, logistics, or community-based operations is a big plus—but mindset and leadership matter most.

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Why You’ll Love Working Here

At Goodwill GICA, you’ll find:

• A values-driven culture grounded in People, Integrity, Commitment, and Continuous Improvement
• A leadership team that believes in clarity, trust, and accountability
• The chance to make a visible, measurable difference in our community
• Work that matters—every single day

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The Details

• Position: Donor Development and Experience Manager
• FLSA Status: Exempt
• Reports To: Chief Operating Officer
• Location: Chattanooga area (field-based with office/warehouse environments)

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Ready to Make an Impact?

If you’re excited by the idea of leading people, building partnerships, and turning community generosity into opportunity, we’d love to hear from you.

Apply today and help us turn donations into dignity, jobs, and brighter futures.