Chugach Government Solutions Jobs Hiring Now

• Accesses databases to retrieve, record information for Service Maintenance Requests and Customer Service Inquiries.
• Responds to Urgent/Emergency Service Maintenance Requests and routes for action.
• Creates work tasks for Service Maintenance Requests.
• Calculates charges and processing billing or payments for reimbursable customers.
• Processes customer Service Maintenance Requests, handling duplicates and proper routing for action.
• Keeps records of customer interactions and updates customer account information.
• Receives, comprehends, provides, and responds to routine informational inquiries and service requests through various communication technologies including but not limited to multiple data bases, telephones, e-mail, facsimile, postal mail, and the Internet.
• Other duties as assigned.

• Effectively coordinating several projects simultaneously.
• Communicating effectively orally and in writing.
• Ability to communicate with different departments and service maintenance shop managers, craftsmen and personnel.
• Completing all mandated training requirements directed by government and corporate management directives.
• Timely and cost-effective performance of duties.
• Dealing with a variety of people in a professional, courteous manner in diversified situations.
• Adherence to established company operating policies, procedures, accepted industrial practices and staying current with required training.
• Compliance with company Standard Operating Procedures and Personnel policies and procedures.
• Embraces and contributes to the parent company’s safety culture.
• Having the ability to work well under pressure.

• High School diploma or equivalent.
• Experience using Microsoft Office applications and work management software (i.e. NexGen IT or equivalent.
• Minimum of three years of experience in work management process in an operations/maintenance work management environment as well as identifying and coordinating emergency and unscheduled responses within established guidelines.
• Ability to acquire and maintain government identification/common access card.
• Ability to deal with a variety of people in a professional, courteous manner in diversified situations.
• Valid state Driver’s License with acceptable driving record pertinent to the position.
• Ability to successfully pass any background checks and/or drug testing required on the contract.
• U.S. Citizenship.
• Ability to obtain access to U.S. Government Installations through the Defense Biometric Identification System (DBIDS).
• Ability to obtain Government credentials that may be required.

• Work experience supporting a military base or civilian installation.

• Work hours are subject to change, with work over 40 hours per week, weekend and/or holiday work as necessary.
• The incumbent may have occasional travel in accordance with business needs.
• May be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

• Work is typically sedentary in nature and performed in an office setting.
• Must be able to sit for extended periods of time, stand, walk, talk, hear, and write.
• May be required to lift 35 pounds.

Chugach Government Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.

Chugach will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email ada@chugachgov.com.