Circus Circus Hotel and Casino Jobs Hiring Now

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Operational Leadership

• Provide strategic leadership and direction for all Gaming Operations.
• Develop and implement operational strategies that support company goals and business objectives.
• Ensure all gaming operations are conducted efficiently, professionally, and in accordance with company standards.
• Monitor departmental performance and identify opportunities to improve service, efficiency, and operational effectiveness.
• Maintain awareness of industry trends and recommend operational improvements and best practices.
• Ensure departments are appropriately staffed to meet business demands while delivering exceptional guest service.

Financial Leadership

• Manage departmental budgets, labor expenses, and operational resources to maximize efficiency and profitability.
• Monitor operational performance through financial and business metrics.
• Identify opportunities to improve productivity while maintaining service standards.
• Support long-term operational planning and departmental growth initiatives.

Regulatory Compliance

• Ensure compliance with all applicable federal, state, local, and Nevada Gaming Control Board regulations.
• Maintain the integrity of all gaming operations through adherence to company policies, internal controls, and regulatory requirements.
• Partner with Security, Surveillance, Compliance, and other departments to protect company assets and investigate operational concerns when necessary.
• Monitor gaming transactions and ensure compliance with applicable reporting requirements.

Leadership and Talent Development

• Recruit, develop, coach, mentor, and evaluate department leadership and team members.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Conduct performance evaluations and provide ongoing coaching and development opportunities.
• Promote employee engagement while maintaining high performance expectations.
• Support succession planning and leadership development initiatives.

Guest Experience

• Champion an exceptional guest experience throughout all gaming areas.
• Resolve complex guest concerns and service recovery situations with professionalism and sound judgment.
• Monitor service standards and partner with operational departments to ensure prompt, courteous, and memorable guest experiences.
• Exercise appropriate discretion regarding guest accommodations and complimentaries in accordance with company policies.

Cross-Functional Leadership

• Provide strategic leadership and direction for all Gaming Operations.
• Develop and implement operational strategies that support company goals and business objectives.
• Ensure all gaming operations are conducted efficiently, professionally, and in accordance with company standards.
• Monitor departmental performance and identify opportunities to improve service, efficiency, and operational effectiveness.
• Maintain awareness of industry trends and recommend operational improvements and best practices.
• Ensure departments are appropriately staffed to meet business demands while delivering exceptional guest service.

Safety and Compliance

• Promote a safe work environment by ensuring compliance with company safety policies and procedures.
• Identify and report safety concerns and ensure timely resolution.
• Maintain accurate operational records, reports, and incident documentation.
• Perform all other duties as assigned.

QUALIFICATIONS

Required

• Bachelor's degree in Business Administration, Hospitality Management, Gaming Management, or a related field, or an equivalent combination of education and experience.
• Minimum of seven (7) years of progressive casino operations leadership experience, including senior management responsibilities.
• Demonstrated experience leading large, multi-level operational teams.
• Strong understanding of Nevada Gaming regulations, internal controls, and gaming compliance requirements.
• Proven ability to manage budgets, labor planning, operational performance, and strategic initiatives.
• Exceptional leadership, communication, interpersonal, and decision-making skills.
• Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Ability to obtain and maintain all required Nevada Gaming registrations.
• Must be able to communicate effectively in English, both verbally and in writing.

Preferred

• Master's degree in Business Administration, Hospitality Management, or a related field.
• Executive leadership experience within a large-scale gaming or hospitality environment.

PHYSICAL REQUIREMENTS

• Remain mobile throughout the property for extended periods.
• Stand and walk for prolonged periods during the workday.
• Occasionally lift or move up to 25 pounds.
• Ability to bend, reach, stoop, and navigate all areas of the property.
• Work in a casino environment with varying noise levels, crowds, smoke where permitted, and changing operational demands.
• Work varied schedules, including evenings, weekends, holidays, and special events as business needs require.

Licenses & Certifications

• Gaming Registration

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.