Service Advisor

As the next Service Advisor for the City of Twin Falls, you will play an important support role in the daily operations of the Fleet Services Department. This position is ideal for someone who is organized, service-minded, mechanically curious, and enjoys helping a busy shop run smoothly.

In this role, you will serve as a key point of contact between Fleet Services, City employees, technicians, vendors, and suppliers. You will help schedule service and repairs, answer phones, gather vehicle and equipment information, support parts and inventory needs, assist with work order preparation, and help keep technicians focused on maintenance and repair work by reducing unnecessary interruptions.

This is not a full-time mechanic position. However, the ideal candidate will have enough familiarity with vehicles, equipment, or repair work to understand basic service concerns, communicate clearly with technicians, and route requests appropriately.

As the Service Advisor, you will:

• Serve as a primary point of contact for City employees bringing vehicles or equipment in for service
• Answer phones, respond to questions, and route requests to the appropriate person
• Schedule and coordinate routine maintenance, service requests, and repairs
• Help organize the daily workflow of the Fleet Services maintenance shop
• Create, distribute, prioritize, and audit work orders and repair orders
• Gather basic vehicle and equipment information, including mileage, service concerns, and operator-reported issues
• Perform quick vehicle or equipment walk-arounds to document visible concerns or needed follow-up
• Communicate service recommendations, estimated timelines, delays, and additional repair needs
• Run parts, coordinate with vendors, and assist with ordering or replenishing supplies
• Help manage the inventory of parts and shop supplies
• Maintain accurate records of maintenance, repairs, parts used, labor performed, and costs
• Track fleet data, including in-service dates, purchases, tire usage, fuel usage, miles per gallon, warranty repairs, outside repairs, and cost of ownership
• Coordinate with technicians, departments, vendors, suppliers, and insurance adjusters as needed
• Use computers, diagnostic resources, repair information systems, and industry-specific software
• Support recordkeeping processes related to preventive maintenance and fleet replacement planning
• Reduce interruptions to technicians by preparing information, coordinating requests, and communicating updates
• Support a culture of teamwork, collaboration, continuous improvement, and quality service
• Perform all duties in accordance with City policies, procedures, and safety practices
• Perform related duties as required

• $20.52–$24.62 per hour ($42,681–$51,209 annually), depending on experience
• Full-time, non-exempt position in pay grade 6
• Robust retirement plan with strong employer contributions
• Paid medical leave, vacation leave, and holidays
• Comprehensive medical, dental, and vision coverage
• City-paid life and disability insurance
• Wellness programs and additional savings and retirement benefits
• Free or discounted access to City recreation amenities, including the pool, golf course, and library

• Strong customer service skills and the ability to communicate clearly with employees, technicians, vendors, and the public
• General familiarity with vehicles, equipment, repair work, parts, or maintenance operations
• Ability to understand basic mechanical concerns and communicate them accurately to technicians
• Strong organizational skills and the ability to manage multiple requests in a busy shop environment
• Ability to prioritize work, follow through on details, and maintain accurate records
• A team-oriented approach and willingness to support technicians, supervisors, and City departments
• Professionalism, open-mindedness, and a willingness to learn and improve processes
• Sound judgment when responding to changing priorities, delays, and service needs
• Ability to use computers, repair software, technical manuals, and related systems
• Knowledge of shop safety practices and occupational hazards related to vehicle and equipment maintenance
• Ability to work independently while remaining connected to the needs of the team
• Commitment to safety, accountability, communication, and quality service

• High school diploma or GED
• One to three years of knowledge or experience in equipment or vehicle maintenance and repair
• Any equivalent combination of experience and training that provides the knowledge and abilities necessary to perform the work
• Valid Idaho Class A Commercial Driver’s License or the ability to obtain one
• Ability to lift, move, and maneuver hand and power equipment weighing up to 50 pounds
• Ability to successfully complete all required pre-employment screenings

This position works primarily in an indoor fleet maintenance and office environment, with regular interaction in an automotive repair shop setting. Work may involve exposure to fumes, gases, tools, equipment, moving vehicles, and other shop-related hazards. Some work may be performed outdoors and may involve exposure to adverse weather conditions and maintenance-related hazards.

The position requires the ability to communicate effectively in person and by phone, review written materials and work orders, use computers and repair-related software, gather vehicle and equipment information, assist with parts and supplies, sit or stand for extended periods, lift up to 50 pounds, and maintain sufficient mobility to work in a general office and automotive repair shop environment.

The City of Twin Falls is governed under the council-manager form of city government, combining the political leadership of seven elected City Council members with the managerial experience of a city manager.

As an organization, the City of Twin Falls takes great pride in providing quality service at a reasonable cost. The City is unique among public employers because of its political stability, strong financial condition, dedication to continuous improvement in facilities and services, and progressive approach to problem-solving.

Our mission, as stewards of the public trust, is to meet the current and future needs of the community, promote citizen involvement, preserve our heritage, conserve and protect our social and physical resources, and enhance the quality of life in Twin Falls.

In our pursuit of excellence, we work together to make valued contributions by providing outstanding customer service to enhance the quality of life for our neighbors and community.

We believe in working together as a high-performing team. Our structure encourages everyone to be engaged, connected, and take on leadership roles within their departments. We strive to be the best place to work by sharing a common culture and values.

Our success is driven by our Leadership Philosophy, which encourages new ideas and motivates us to improve. Everyone is encouraged to develop and commit to ideas that help us become better leaders and create positive change throughout the organization.

Questions about this position or the application process may be directed to Human Resources at hr@tfid.org or (208) 735-7251.

This posting may close at any time without prior notice once the City determines it has received a sufficient number of qualified applications.