ClearCaptions, LLC Jobs Hiring Now

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary:
The Vice President of Product defines and owns the product vision and strategy for ClearCaptions , translating business objectives, regulatory requirements, and the evolving needs of older adults into a clear, executable roadmap. The role serves as the connective tissue between strategy and delivery, aligning Engineering, Marketing, Sales, Regulatory, and Customer Experience around a unified product strategy while driving organizational alignment, execution, and accountability for delivering customer outcomes and business outcomes.

What This Role Does:

• Defines and owns the multi-year product strategy for ClearCaptions and the company’s expansion into adjacent connectivity and accessibility services for older adults — maintains a prioritized roadmap with clear milestones, sequencing, and measurable outcomes.
• Leads the expansion product build from early-stage definition through launch — including service design, enrollment flows, Lifeline program integration, and the simplified experience that earns trust with adults 70+.
• Scales ClearCaptions’ core offering by advancing captioning accuracy, reducing latency, expanding device compatibility, and identifying adjacent government-funded programs that extend value to existing customers.
• Drives Lifeline and government program strategy, working closely with Regulatory and Compliance to ensure all product launches are FCC-compliant, USAC-eligible, and structured for audit readiness.
• Establishes disciplined operating rhythms — roadmap reviews, launch gates, cross-functional accountability — so the organization executes with predictability and speed.
• Champions the customer: deeply understands the older adult population — how they use technology, where friction lives, what trust means to this demographic — and translates those insights into product decisions.
• Identifies and develops partnerships with connectivity providers, device manufacturers, healthcare systems, and senior living networks that extend the company’s reach and reduce customer acquisition costs.
• Communicates clearly to the executive team and Board: product strategy, progress against plan, key risks, and trade-offs — no fluff, clear signal.
• Takes an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continuously upgrades talent through timely talent management, development, succession planning and recruitment.

What You Will Bring:

• A bachelor’s degree in business, computer science, engineering, or marketing; master’s degree is preferred. Equivalent combinations of education and relevant experience will be considered.
• A minimum of 15 years of progressive leadership in supply chain and device operations within telecommunications, MVNO, connected devices, IoT, medical devices, or consumer electronics; experience with government-funded programs a plus.
• A minimum of 10 years people management including experience leading remote teams.
• Proven experience standing up device lifecycle management infrastructure for cellular-connected hardware.
• Hands-on experience building or scaling a senior-focused or Lifeline carrier (e.g., Consumer Cellular, AirTalk, GreatCall/Lively, Assurance Wireless).
• Demonstrated ability to connect product strategy to business outcomes and deliver against clear plans in regulated environments.
• Deep familiarity with Lifeline program requirements, USAC compliance, FCC regulations, or comparable government telecom funding.
• Experience with wireless or VoIP service launch or operations: carrier relationships, device procurement, activation flows, porting, and billing infrastructure.
• Accessibility-focused product background - assistive tech, hearing health, or services designed for adults with sensory or cognitive considerations.
• Track record scaling product teams and building cross-functional operating structure in complex, multi-product environments.
• Exceptional communicator, data-driven, customer-obsessed, and able to make hard calls and own them.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Works strategically to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong analytical, planning and budgeting skills.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Execution-focused and highly accountable.
• Structured, process-driven thinker.
• Proactive, not reactive — anticipates issues and acts early.
• Demonstrated ability to lead through collaboration and influence across functions, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional results.
• Comfortable balancing speed, cost, and service quality.
• Relentless about continuous improvement and operational excellence.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed, and travel up to 10%, which may include occasional overnight travel.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

Physical Demands:
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (90-100%)
• Keyboarding (95-100%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment:
100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 10%, and may include overnight and out-of-state trips.

Compensation:
$min to $max plus [insert commission or bonus plan if applicable] determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience
At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:

• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.

We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com.
We’re committed to a hiring process that is respectful, secure, and clear every step of the way.