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Position Overview

The Lube Manager is responsible for leading the daily operations and long-term success of the lube service department at Spotless Brands locations where applicable. As the on-site lube business leader, the Lube Manager is accountable for driving shop volume, growing sales, managing profitability, and ensuring the highest level of service quality and safety.

The Lube Manager oversees all aspects of the Lube operation, including team member performance, customer satisfaction, inventory management, and compliance with manufacturer recommendations and safety protocols. This role requires direct technical knowledge and the ability to perform both Lube Technician and Service Advisor duties, while leading and developing a high-performing team.

The Lube Manager reports directly to the District Manager and maintains a dotted-line reporting relationship with the General Manager to ensure alignment with daily site operations and consistent customer experience. This dual reporting structure supports strong coordination across departments and reinforces shared accountability for operational success.

Essential Functions (Other Duties as Assigned)

Operational Leadership & Financial Performance

• Drive volume growth and increase revenue and profitability in the lube department

• Execute daily operational procedures to ensure efficient and quality service delivery

• Manage labor costs, control expenses, and track key performance indicators

• Open and close the lube department in accordance with company standards and operational protocols

• Participates in shop maintenance duties such as pit cleaning, fluid spill cleanup, and disposal of used materials to uphold safety and cleanliness standards

• Performs other duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep

Team Management & Development

• Lead hiring, training, scheduling, and performance management, in partnership with HR, of all lube department team members

• Foster a positive and inclusive work environment focused on safety, teamwork, and accountability

• Develop and coach team members to deliver excellent customer service and achieve performance goals

• Ensure compliance with company policies and procedures, administering corrective actions as needed

• Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives

Customer Service & Sales

• Assist customers by providing clear, professional, and timely responses to inquiries and concerns

• Perform service advisor duties, including recommending additional vehicle or car wash services, where applicable

• Ensure all services are delivered with a customer-first mindset to drive retention and satisfaction

Technical Expertise & Shop Maintenance

• Perform Lube Technician duties as needed, including oil changes and other light maintenance services

• Ensure all team members follow manufacturer recommendations and technical service standards

• Maintain proper use and storage of tools, lube dispensing equipment, and other shop assets

Safety, Compliance, & Communication

• Uphold a clean, organized, and safe work environment that complies with OSHA, EPA, and company safety standards

• Ensure team members wear appropriate personal protective equipment (PPE), including safety glasses, protective footwear, and skin protection

• Monitor exposure to oil, maintenance chemicals, and environmental hazards, following all safety protocols

• Maintain regular communication with the District Manager regarding shop performance, employee relations, financial updates, and training participation

Additional Responsibilities

• Attend company training and meetings to stay current with operational and technical standards

• Perform other duties as assigned by management to support the success of the lube department and company objectives

Education and Experience

• High School Diploma or equivalent required; technical certification or vocational training in automotive services preferred

• Minimum of 2 years of experience in automotive maintenance, lube shop, or similar environment

• Minimum of 1 year in a leadership or supervisory role within a customer-facing service operation

• Proven experience in team management, inventory control, and customer service delivery

• Strong understanding of oil change procedures, vehicle maintenance best practices, and manufacturer recommendations

• Minimum of 18 years of age due to equipment and regulatory requirements

• Valid driver's license required; must be able to safely operate customer vehicles as part of site operations (where applicable)

• Must comply with all certification and regulatory requirements as mandated by applicable federal, state, and local laws (e.g., fluid handling, OSHA safety)

• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities

Knowledge

• Automotive maintenance and repair fundamentals, including lube services and product usage

• Retail operations, sales strategies, and labor cost management

• Safety regulations, environmental controls, and OSHA standards relevant to automotive services

Skills

• Strong leadership and team-building skills

• Excellent communication and people skills

• Proficient in time management, multitasking, and conflict resolution

• Basic computer and POS system literacy

Abilities

• Ability to perform physically demanding tasks including lifting up to 50 pounds, standing for extended periods, and working in varying weather conditions

• Ability to work with vehicle maintenance tools and chemicals safely, with or without reasonable accommodation

• Ability to lead a team in a fast-paced, hands-on environment while maintaining focus on quality and safety

Physical Requirements

• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site

• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder

• Ability to twist, carry, reach, push, and pull frequently

• Ability to lift and carry 50 pounds without assistance for work-related materials

• Ability to work outdoors and be efficient in all weather conditions

• Ability to work on your feet in a fast-paced, physically active environment

• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas

• Use of personal protective equipment (gloves, eyewear, etc....) as required

• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E-Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf (https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

Experience

• 1 year(s): Related managerial experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.