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HVAC Service Tech Summary: Diagnose/troubleshoot HVAC/R equipment, building comfort, energy efficiency, and related problems. Present options and pricing to customers. Complete approved repairs/improvements on time.

Average Compensation: $60,000-$100,000/year

HVAC Service Tech Duties:

• Diagnose and repair HVAC/R systems and comfort issues
• Communicate findings, options, and pricing to customers
• Complete repairs, installs, and maintenance per industry standards
• Ensure customer satisfaction and collect payment
• Complete required paperwork and report job details after each call
• Maintain service vehicle, tools, and truck inventory
• Promote service agreements and equipment upgrades when applicable
• Follow warranty, quality, and performance guidelines
• Perform other duties as assigned

HVAC Service Tech Qualifications:

• 3–5 years' Service Technician experience
• EPA 608 Certification
• Valid driver’s license; clean driving
• Criminal background checks conducted as required by applicable state laws governing home service companies and by the requirements of the company's insurance carrier(s).
• Lift and carry compressors up to 5-ton capacity
• Strong troubleshooting and schematic-reading skills
• Brazing/soldering/welding experience
• Own standard technician tools
• Professional appearance

HVAC Service Tech Performance Metrics:

• Service/maintenance calls per day
• Meeting or beating industry time standards for repair work
• Accuracy of paperwork and reporting
• Callbacks resulting from misdiagnosis or poor workmanship
• Collection of payments for work performed
• Complete truck inventory
• Truck maintenance, organization, and cleanliness
• Company tool maintenance and condition
• Service agreement years sold
• Replacement leads generated

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Ability to climb, bend, kneel, stoop, and lift to 50 lbs. (occasionally more)
• Frequent standing, walking, talking, and the use of vision to read technical information
• Work may involve exposure to mechanical parts, varying temperatures, noise, fumes, or outdoor conditions

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.