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General Summary:

The Program Manager is responsible for training, coaching, and developing the faculty within one or more programs as well as for the delivery of CSI-approved curriculum. The Program Manager works with academic deans and faculty to ensure student academic successes and retention.

Essential Job Duties & Responsibilities:

• Assess hiring needs per assigned programs
• Recruit and hire faculty for programs
• Train, mentor, and monitor faculty
• Responsible for maintaining faculty files for all assigned programs and monitoring instructor certification where applicable
• Conduct regular faculty meetings for programs
• Coordinate events and build community resources
• Advise students on satisfactory academic progress (SAP)
• Conduct in-class observations
• Organize field trips
• Actively contribute to program improvement
• Participate in orientation for new students
• Hold quarterly workshops on academic pathways for students
• Promote best practices among faculty
• Assist with scheduling of courses and teaching assignments
• Assist with identifying trends in student academic success and creating retention initiatives
• Ensure that assignment submission, test taking, and grading are completed correctly and on time
• Oversee the Externship course for assigned programs (Skill Building programs)
• Other duties and special projects as assigned

Required Knowledge, Skills, and Abilities

• Commitment to academic excellence
• Effective oral and written communication skills
• Strong sense of customer service
• Knowledge of pedagogical methods
• Knowledge of Blended Learning Methodology (BLM)
• Knowledge of Learning Management Systems (LMS)
• Team building skills & leadership aptitude
• Ability to maintain confidentiality of information
• Ability to use the following equipment and software packages with proficiency: Microsoft Office Suite and ability to use online learning tools

Education and Experience:

The position requires a Bachelor’s degree, preferably in education, teaching, curriculum & instruction, educational leadership, or related field. At least two years relevant work experience in the education setting is required. Minimum of 2 years supervisory experience required, preferably in an academic setting.

Physical Requirements: While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: Normal office working conditions. The noise level in the work environment is usually moderate.

Benefits Offered

• Health Insurance.
• Dental Insurance
• Vision Insurance
• 401K
• Life Insurance
• Paid Time Off
• Employee Discount Program