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Position Summary

The Business Analyst 2 - Contractor provides business analysis and support services for assigned projects, initiatives, and production systems. The BA 2 – Contractor analyzes and documents business processes within the scope of approved work by: analyzing and optimizing processes, gathering functional requirements, and building business cases by designing, defining, and documenting processes. Provides analysis and recommendations for business ideas and concepts through operational process changes and/or technological paths. Supports business teams in their daily use of production systems.

• Contract ends: 12/31/2026

Primary Position Responsibilities

• Supports the creation of project business cases by working with both business user groups and technical teams. Collects and analyzes data for potential business expansion.
• Identifies business opportunities and recommends process improvements to enhance quality and efficiency.
• Collaborates with business stakeholders to elicit, document, and validate requirements.
• May lead projects and coordinate with other teams to produce better business outcomes.
• Assists in the coordination of project meetings, interactive sessions, and team collaboration workshops.
• Leads assigned business analysis activities and coordinates with project teams to support delivery of project outcomes.
• Tests business processes and recommends improvements.
• Determines and utilizes the most efficient requirement solicitation method, including, but not limited to, interviews, focus groups, surveys, workshops, or formal review of existing documentation.
• Assists in the development of training or knowledge‑transfer documentation from project to production support.
• With guidance provides additional support for team members on production systems.
• Oversees user acceptance testing.
• Complies with established CoServ safety and operating rules, procedures, and guidelines, including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines, including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

• Completes required safety, onboarding, and compliance training necessary to perform assigned work.
• Provide backup support functions for OT systems.
• Attends monthly All IT department meeting.
• Performs other duties and activities as directed.

Supervisory Responsibilities

• None

Position Requirements

Experience, Education, and Certifications Required

• High School Diploma or G.E.D.
• Bachelor’s Degree in Business, Economics, Technology, or a related field or equivalent professional experience.
• 3 - 5 years’ experience as a Business Analyst and/or Project Manager.

Experience, Education, and Certifications Preferred

• Certification(s) in Business Analysis
• Relevant electric/gas utility experience in a co-op environment.
• Master of Business Administration or an Advanced Degree in Business, Economics, or Technology
• Broad range of business or technology experience, including programming, customer information systems, billing, report generation, analysis, etc.
• Experience with business process modeling tools.

Skills and Abilities Required

• Excellent written and verbal communication skills.
• Excellent analytical, critical thinking, and problem-solving abilities.
• Superior presentation and negotiation skills.
• Strong adaptability and capacity to work in fast-paced environments.
• In-depth understanding of organizational data flow and its use in management decision-making.

Skills and Abilities Preferred

• Knowledge of Business Process Model & Notation Standards.
• Comprehensive knowledge of Microsoft OneNote & Teams.

Physical Requirements

• Operates office equipment such as a computer, telephone, fax machine, copier, etc.
• Indoor, office environment.
• Ability to lift a minimum of 25 pounds.
• Ability to drive occasionally as needed.
• Ability to sit for long periods of time.
• Requires frequent sitting, standing, walking, bending, and reaching

Other Requirements

• Must have and maintain a valid Texas driver's license.
• Travels to other CoServ facilities as necessary.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.