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CPMC is seeking a Business Process Automation Developer SME to establish, operate, and continuously improve Incident Management processes to restore normal service operations as quickly as possible and minimize impact to Agency business functions. This includes the intake, categorization, prioritization, escalation, and resolution of incidents in accordance with defined service level agreements and Agency policies. The Business Process Automation Developer SME shall provide 24 hours a day, seven days a week, 365 days a year (24/7) monitoring and response capabilities, maintain a centralized service desk for incident reporting, and ensure timely communication with stakeholders throughout the incident lifecycle.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

This position shall perform the following (to include but not limited to) activities:

• For expedited approval, modify the list below and add/remove as needed.
• Responsible for the management of the business analyst personnel
• Requires an individual with strong interpersonal and managerial skills that will be responsible to ensure the staff adheres to the Project Management Process
• Participates in both, the short and longterm planning design, development, implementation of the overall information systems of the organization
• Interacts with all functional levels within the organization and its customers
• Responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers (SME's) and endusers
• Serves as the conduit between the customer community and the software development team through which requirements flow
• Involved at highest level throughout the entire software development lifecycle; which could vary depending on the nature of the project
• Assigns resources to the project director or project sponsor to document the product's vision and the project's scope
• Follows the defined Project Management Process
• Identifies project stakeholders and user classes and document user class characteristics
• Identifies appropriate representatives for each user class and negotiate their responsibilities
• Elicits requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints
• Writes requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely
• Decomposes highlevel business and user requirements into functional requirements and quality requirements, specified in an appropriate level of detail suitable for use by those who must base their work on the requirements
• Defines quality attributes, external interfaces, constraints, and other nonfunctional requirements
• Represents requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate
• Leads requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
• Participates in requirements prioritization
• Participates in peer reviews and inspections of requirements documents
• Participates in peer reviews and functional testing of work products derived from requirements specifications to ensure that the requirements were interpreted correctly
• Enters, manipulates, and reports on requirements stored in a commercial requirements management tool
• Defines requirement attributes and facilitates their use throughout the project
• Manages requirements traceability information and tracks requirements status throughout the project
• Manages changes to baseline requirements through effective application of change control processes and tools
• Establishes and implements effective requirements practices, including use and continuous improvement of a requirements process
• Assists with the development of the organization's requirements engineering policies, procedures, and tools
• Implements ways to reuse requirements across projects Identifies ways to assist product management in product planning through requirements development and analysis
• Proposes new product features and updates
• Escalate issues to vendor and thirdparty entities, as necessary and directed by the Government.
• Root cause coordination with problem management, documentation of incidents and resolutions, maintenance of incident records within the Agency’s ITSM system, and the production of regular performance and trend reports.

This following are REQUIRED for this position:

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Provides technical/management leadership on major tasks or technology assignments.
• Establishes goals and plans that meet project objectives.
• Has domain and expert technical knowledge.
• Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.
• Interactions involve client negotiations and interfacing with senior management.
• Decisionmaking and domain knowledge may have a critical impact on overall project implementation.
• May supervise others.
• Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

The following are DESIRED for this position:

• List desired certifications
• List desired tools
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

The following are the education and experience required for this position:

• 10 15 years of experience and bachelor's degree
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

PHYSICAL REQUIREMENTS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• Appear on camera for meetings with coworkers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time.
• Travel is not required. OR
• Travel minimally (or insert a percentage; or as applicable), via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds).