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The Site Manager is responsible for managing operations located at our customer site in an embedded role. This position oversees all site responsibilities to include but not limited to P&L responsibility, staff management, quality management, performance management, and most importantly ensuring world-class customer service. In this Management position quality experience, customer focus and leadership capabilities are mandatory.

Essential Functions:

This position is responsible for supporting all activities covered under scope of work for the designated operation in the customer’s facility to include the following as applicable:

• Day-to-day quality performance of scope of work.
• Ensures the Supervisors who report to the Site Manager are properly managing their responsibilities as directed by the Site Manager and Director.
• Ensures that all Technicians are properly trained and are meeting the scope of work in accordance with corporate quality requirements.
• Full P&L Responsibility – Budget preparation and long term capital expenditure planning included.
• Continuous improvement plan development, documentation, and execution.

• Ensures all customer and employee items are addressed and the loop is closed through prompt, professional communication

Minimum Requirements/Qualifications:

• BA/BS degree preferred
• 10 years middle supervisory or management experience, preferably in a similar business or Service related industry
• Strong knowledge policies, procedures, methodologies and procedure writing skills
• Working knowledge of quality documents such as ANZI/NCSL Z540-1, ISO 17025, ISO 9000, ISO 16949 a plus
• Excellent presentation, written, and personal communication skills
• Intermediate skills related to managing internal profit and loss statements
• Advanced quantitative and analytical skills with PC proficiency
• Must demonstrate excellent customer service and build customer relationships
• The ability to think creatively, take initiative, multitask and manage projects under pressure
• Must demonstrate self motivation, initiative, honesty, integrity, and attention to detail
• Must identify best practices and bring innovation to the work environment;

• Must be able to work a flexible schedule to support the business.

Core Competencies:

• Accountability
• Attracts and Develops Top Talent
• Commitment to Excellence
• Communicates Effectively
• Customer Relationship Management
• Manages Conflict
• Self Development
• Servant Leadership

• Team Building

Physical Demands of the Position:

• Stands greater than four hours at a time
• May require walking 2 – 4 miles during an 8 hour period
• Stoops and bends below knee level 2 – 4 times an hour
• Lifts and carries less than 50 pounds but greater than 25 pounds repetitively
• Climbs stairs more than four times in an eight hour shift
• Pushes / pulls objects greater than 25 pounds
• Reaches out
• Reaches overhead
• Repetitively uses feet
• Repetitively uses hands (computer keyboard)

• Grips with hands