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Case Manager

Department

Case Management

Created

10/7/2021

Reports to

Case Management Services Manager

Revised

8/26/2024

FLSA Status

Non-exempt

EEO - 1

Service Workers

Position Type

Full Time

Travel

Regular travel within service area

Work Hours

Mon – Fri, 8:00 am – 5:00 pm

Positions Supervised

None

Summary

The Case Manager position provides quality case management services through a strength-based approach to clients, in support of the client adapting to life situations, learning independent living skills, participating in educational resources including psychosocial groups, seeking, and maintaining competitive employment, and preventing or reducing hospitalizations.

Essential Functions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Provides direct case management services to adults, usually on a weekly basis, in an effort to integrate individuals into the community.
• Meets or exceeds the billable hour standard of client contact hours set for position.
• Assists clients to identify, secure, and maintain community resources.
• Provides and coordinates necessary referrals and delivery of services among community agencies, employment contacts, and within the organization to ensure that client is receiving necessary services.
• Works in partnership with clients and other vested individuals to design and implement a comprehensive and individualized plan of care based on a strengths assessment.
• Provides back-up to Peer Support Services Coordinator, as needed, and assists with Payee services.
• Maintains accurate and complete records of all client services, as defined by state licensing agencies, funding agencies, and CrossWinds standards and requirements. Submits daily appointment sheets, progress notes, treatment plans, client status reports, timesheets, and all work-related paperwork in a timely manner and in acceptable format as determined by agency requirements.
• Develops knowledge of community resources and how to access these services for the benefit of clients.
• Establishes and maintains a positive working relationship and professional demeanor with clients, external community partners, agency staff members, and visitors.
• Attends professional workshops and seminars in order to maintain and improve professional skills and meet licensure/certification requirements.

Work Environment

This job operates in a community setting, as well as in a professional office setting. This position primarily works with clients out in the community and within the agency’s residential facilities. This role uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This list is not exhaustive and may be supplemented as necessary.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; handle objects; grasp and reach for items with hands and arms; manipulate hands and fingers; climb stairs; balance; stoop, kneel, or crouch; and talk or hear. The employee must occasionally lift or move up to 25 pounds. The employee is required to become certified in Managing Aggressive Behaviors (MAB), which includes training in proper restraint/physical intervention techniques to be utilized as a last resort. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Language skills are required, including the ability to read, write, comprehend, and speak the English language. This position also requires the ability to interpret written materials, write reports and business correspondence, and effectively present and respond to questions.

Important Information

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA). The agency has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the agency reserves the right to change this job description and/or assign tasks for the employee to perform, as the agency may deem appropriate.

Skills & Abilities

Education & Experience

Associate’s degree plus two years’ experience in the health and human services field OR four years’ experience in the health and human services field is required. Bachelor’s degree in psychology, social work, or counseling is preferred.

Certifications & Licenses

Must complete Case Management Training and provide certificate within 6 months of hire.

Computer Skills

Computer experience in Microsoft Office programs and basic computer fluency.

Additional Qualifications

Ability to work with persons with severe and persistent mental illness; ability to work independently and as a member of a therapeutic team; possess demonstrated interpersonal skills and ability to react effectively in a variety of human service situations.