Cytracom Jobs Hiring Now
Cytracom is hiring for 5 open roles on Migrate Mate as of July 16, 2026, concentrated in cloud engineering and software engineering. Migrate Mate updates Cytracom's live openings daily. Cytracom is a telecommunications company providing cloud-based voice, networking, and security solutions to businesses.
Find Cytracom JobsOverview
Cytracom hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 5
- Top team
- Cloud Engineering
- Seniority
- Mid to senior level
- Work type
- 0% remote or hybrid
- Top location
- McKinney
Open Roles at Cytracom
Showing 5 of 5+ Cytracom jobs
About Us:
Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.
Here's a closer look at this key role:
The role is to deliver clear and effective technical support for ControlOne and network–related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.
Responsibilities:
Customer-Facing Responsibilities
- Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
- Provide accurate, timely updates to customers regarding progress and next steps
- Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
- Own each case through resolution and deliver clear root cause explanations once resolved
Technical Responsibilities
- Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
- Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
- Assist with device provisioning, agent deployment, edge setup, and policy tuning
- Review logs, packets, and system behaviors to isolate problems
- Escalate clean, well-documented cases to Tier 3/Eng when necessary
- Contribute to internal knowledge sharing and product feedback loops
Operational Responsibilities
- Manage tickets in Zendesk, prioritizing based on severity and customer impact
- Multitask across outbound calls, queue calls, and tickets with strong time management
- Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
- Participate in the on-call rotation
- Maintain working knowledge of all Cytracom products and integrations
Competencies:
- Empathy for the customer and the ability to tailor communication for the given audience
- Working knowledge of Wireshark and Zendesk
- Technical aptitude
- Strong networking knowledge
- Firewall configuration and troubleshooting
- De-escalation technique
- Passion for technology and their work
- Creative and analytical thinking
- Problem-solving mindset
- Ability to thrive under pressure
Attributes:
- Self-managed
- Self-disciplined
- Team player
- Detail-oriented
- Inquisitive nature
- Commitment to excellence
Our Benefits:
- Medical, dental, and vision insurance is available
- 401K
- Disability and Life insurance
- Paid vacations and holidays
- Flexible PTO policy
- Casual, laid-back work environment
- Free refreshments
- Standing desks
Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.
About Us:
Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.
Here's a closer look at this key role:
The role is to deliver clear and effective technical support for ControlOne and network–related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.
Responsibilities:
Customer-Facing Responsibilities
- Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
- Provide accurate, timely updates to customers regarding progress and next steps
- Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
- Own each case through resolution and deliver clear root cause explanations once resolved
Technical Responsibilities
- Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
- Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
- Assist with device provisioning, agent deployment, edge setup, and policy tuning
- Review logs, packets, and system behaviors to isolate problems
- Escalate clean, well-documented cases to Tier 3/Eng when necessary
- Contribute to internal knowledge sharing and product feedback loops
Operational Responsibilities
- Manage tickets in Zendesk, prioritizing based on severity and customer impact
- Multitask across outbound calls, queue calls, and tickets with strong time management
- Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
- Participate in the on-call rotation
- Maintain working knowledge of all Cytracom products and integrations
Competencies:
- Empathy for the customer and the ability to tailor communication for the given audience
- Working knowledge of Wireshark and Zendesk
- Technical aptitude
- Strong networking knowledge
- Firewall configuration and troubleshooting
- De-escalation technique
- Passion for technology and their work
- Creative and analytical thinking
- Problem-solving mindset
- Ability to thrive under pressure
Attributes:
- Self-managed
- Self-disciplined
- Team player
- Detail-oriented
- Inquisitive nature
- Commitment to excellence
Our Benefits:
- Medical, dental, and vision insurance is available
- 401K
- Disability and Life insurance
- Paid vacations and holidays
- Flexible PTO policy
- Casual, laid-back work environment
- Free refreshments
- Standing desks
Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.
Job Roles at Cytracom
Working at Cytracom
Cytracom's 5 open roles are mid to senior level, and about 0% are remote or hybrid. The most active teams are cloud engineering, software engineering, and sales. Cytracom provides cloud-based unified communications, networking, and security products to business customers, with open positions spanning network engineering, software development, application support, and product specialization across voice and connectivity technologies. Most Cytracom roles are based in McKinney.
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Browse jobs by roleCytracom Jobs: Frequently Asked Questions
How many jobs is Cytracom hiring for right now?
Cytracom is hiring for 5 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in cloud engineering and software engineering. Roles span network engineering, software development, application support, and product specialization. Migrate Mate pulls Cytracom's latest postings automatically, so the count reflects what is currently open.
What kinds of roles does Cytracom hire for?
The most active teams are cloud engineering, software engineering, and sales. Cytracom typically hires for technical roles in network engineering, software engineering, application support, and product and solutions specialization, with a focus on telecommunications technologies including UCaaS, VoIP, SASE, and networking and security. Most postings are mid to senior level.
Are Cytracom jobs remote or in-person?
Mostly on-site. About 0% of Cytracom's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in McKinney. Each Cytracom listing shows its work location so you can filter before applying.
How do I apply to a job at Cytracom?
Find a Cytracom role on Migrate Mate, then follow the listing through to Cytracom's own careers page to submit your application directly. Cytracom manages its own hiring process, including screening, interviews, and offers. Migrate Mate keeps listings current so you can browse what is actively open before applying.
Does Cytracom hire entry-level?
Most of Cytracom's open roles on Migrate Mate are mid to senior level as of July 16, 2026. Entry-level openings are limited. Check individual Cytracom listings for stated experience requirements.
Where is Cytracom hiring?
Most Cytracom roles are based in McKinney, and about 0% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.