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Janitorial - Area Manager

Overview

Job Description

• Selection and placement of janitorial personnel; hiring decisions, performance appraisals, design and implement career development and performance improvement plans
• Understand and champion the company's strategic principles, core values and people culture
• Assign duties and tasks to employees and inspect work for cleanliness and completion; review worked performed to ensure quality of service to our customers
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved, delegate tasks to resolve customer concerns
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract
• Ensure all mandatory Quality Control site visits are completed and recorded
• Spend time at account locations to support outcomes to meet customer needs

• High school diploma or equivalent
• Minimum of two (2) years of management experience in a service-related industry, preferably janitorial industry
• Business level oral and written communication skills; ability to speak, read, and write fluently in English
• Ability to multitask and adapt to changing environments
• Excellent customer service skills; active listening skills
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict

• Bilingual (Spanish)
• Prior cleaning or janitorial experience
• Familiarity with custodial practices and commercial cleaning standards
• Knowledge of floor care techniques including buffing and waxing
• Experience in industrial cleaning or facilities maintenance

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

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