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Job Title: Placement and Retention Specialist Reports to: Center Manger

FLSA Status: Non-exempt Location: Milwaukee, WI

Primary Objectives of Position: The Placement and Retention Specialist provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment; obtain occupational information; explore the full range of employment opportunities and/or training; present themselves effectively as candidates; and obtain optimal placement in employment or further occupational information. Completes job development activities, such as assessing program participants' soft skills and providing soft skills training, or refer to appropriate soft skills training, prior to scheduling a first meeting between the customer and the employer.

Essential Job Functions:

• Establishes and maintains professional business relationships with employers for the purpose of job development.
• Successfully place job seekers within jobs posted by assigned business accounts through proactive recruiting efforts.
• Provides guidance and other assistance to help the participant obtain employment
• Enters data in automated data systems.
• Identifies actively works to overcome barriers for employment and retention.
• Documents case records and prepares reports.
• Guides customers through appropriate activities to meet their job readiness needs.
• Conducts employment seminars, such as the WI Certified Series.
• Provides individual consultation with customers on their needs and abilities.
• Markets open positions sourced through Business Services team to program participants through Career Planners and otherwise.
• Completes follow-up activities directly with exited program participants and with employers.
• Actively supports participants' employability plans through coordination with Career Planner.
• Works with Digital Outreach Specialist to develop content for website and social media platforms.
• Research, design and implement retention enhancement strategies and protocols.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate

computer keyboard and basic office equipment; subject to carrying, lifting, twisting, and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity. Demonstrated ability to thrive in a hybrid work environment through self-motivation, accountability, and effective time management.

Qualifications:

Education: Associate Degree from an accredited college or university with coursework in Psychology, Sociology, or related field or equivalent experience.

Experience: At least one (1) year of related experience performing intake and certification work. Human Resources or Recruitment experience preferred but not required.

Skills/Abilities: Computer proficiency including ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer-service orientation. Strong oral and written communication skills. Bilingual candidates preferred.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.