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CST Coordinator, Community Support Team

At Ecker Center for Behavioral Health, we are committed to creating a diverse and inclusive environment in which our employee team reflects the diversity of the communities we serve. At Ecker, we firmly believe in the significance and positive impact of our work, demonstrating dedication and a compassionate approach, where treatment is carefully planned and customized for each client based on their individual needs and strengths. Our collective ethos extends to caring for the well-being of each of our team members. Together, our staff is fostering a warm and inclusive organizational culture that embraces individual perspectives, encouraging active participation, and open feedback to facilitate ongoing improvement.

As a trusted behavioral health organization committed to providing care in the community since 1955, we offer an array of comprehensive services for youth, adolescents, and adults. Our community support team delivers intensive, community-based services to individuals with complex mental health needs to enhance independence and quality of life.

Job Scope: The CST Coordinator provides leadership, oversight, and direct service delivery within the Community Support Team (CST) program. This position ensures the effective coordination of care for individuals with serious and persistent mental illness through oversight, consultation, and direct clinical work. The CST Coordinator facilitates the delivery of high-quality, recovery-oriented services that promote client stability, independence, and community integration, while also working with CST Manager to maintain compliance with standards across the team.

Primary Responsibilities

• Provide daily leadership and clinical consultation to CST Intensive Case Managers.
• Orient and support in training newly hired staff
• Support team members in implementing treatment plans and maintaining compliance with agency standards.
• Deliver a full range of clinical services including assessment, counseling, treatment planning, crisis intervention, and case management
• Help clients apply for and maintain medical insurance coverage including Medicaid and Medicare.
• Engage in the 24-hour program coverage and emergency phone rotation.
• Conduct group and individual sessions within the community, in-home, and at the center.
• Complete all required clinical assessments (including DLA, LOCUS, and IATPs) and documentation within the agency's timeline
• Conduct monthly compliance checks for CST staff as assigned.
• Ensure completion of 30-day CST reviews and 6-month reassessments.
• Attend all required meetings, trainings, and weekly supervision.
• Maintain current knowledge of agency policies and procedures
• Model and promote agency philosophy, mission, and values.

Performance Requirements

• Demonstrate knowledge of documentation standards and capacity to meet documentation expectations.
• Ability to get clients to participate in individual sessions.
• Ability to assess, diagnose, interpret and integrate both verbal and non-verbal client input during session.
• Ability to clinically “listen” during session.
• Ability to establish rapport with clients and interact constructively with others in the workplace.
• Ability to focus client on individualized treatment plans and goals.
• Give information in a clear and understandable fashion and respond constructively to appropriate client questions and concerns.
• Knowledge of human development across the life cycle, as applicable to the clinical population served.

Education and Experience

• Master’s Degree in human services field
• Minimum of 3 years of clinical experience
• Willingness to work a flexible schedule, if needed
• Valid Illinois driver’s license, insurance, and automobile and willingness to transport clients when necessary

Schedule

• Monday – Friday, 9:00am – 6:00pm, 40 hours/week

Ecker Center for Behavioral Health offers a hearty benefit package that is highly competitive to the market and offers all full-time employees the following:

• 403(b) plan with organizational contributions of 2% to 7%, based on length of service
• Medical, Dental, Vision, and Life insurance
• Flexible Spending Accounts
• Tuition reimbursement plus many other training opportunities
• Employee Assistance Program – face to face counseling sessions, resources for work/life, life coaching, financial, medical advocacy, and more
• Extended sick and disability leave
• Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To further promote an active and healthy work/ life balance, Ecker Center also offers a generous amount of paid time off.

• 2 – 4 weeks of vacation, based on length of service
• 9 Holidays
• 8 Personal days
• 8 Sick days

Ecker Center for Behavioral health is an equal opportunity employer and is committed to creating an inclusive environment where everyone has an opportunity to succeed.

Job Type: Full-time

Pay: $52,000.00 - $58,240.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Master's (Preferred)

Experience:

• Clinical: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person