Empire Access Jobs Hiring Now
Empire Access is hiring for 6 open roles on Migrate Mate as of July 16, 2026, concentrated in drafting & CAD and accounting. Migrate Mate updates Empire Access's live openings daily. Empire Access is a regional telecommunications and internet service provider offering fiber, cable, and voice services to residential and business customers across upstate New York.
Find Empire Access JobsOverview
Empire Access hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 6
- Top team
- Drafting & CAD
- Seniority
- Across all levels
- Work type
- 0% remote or hybrid
- Top location
- Prattsburgh
Open Roles at Empire Access
Showing 6 of 6+ Empire Access jobs
If you enjoy working with people, building relationships, and getting rewarded for your results, this is an opportunity to join a company that’s transforming connectivity across the communities we serve.
As a Customer Service Representative, you’ll answer customer questions, sell our services, taking trouble tickets, troubleshoot customer issues, complete service orders, and provide a satisfying customer support experience.
Why Customer Service Professionals Choose Empire Fiber Internet
- High-demand product – fiber Internet is the fastest-growing technology in telecom
- Competitive pay rates with opportunity for growth
- Comprehensive benefit packages
- High-demand product supported by a great customer experience
- Join a rapidly expanding company bringing next-generation connectivity to more communities
- Engage with customers via phone, email, and live chat to address inquiries, provide product information, and assist with problem resolution
- Provide technical support and Collaborate with the technical team to resolve complex technical issues and ensure prompt resolution
- Process customer orders, upgrades, and service requests accurately and efficiently
- Investigate and resolve customer complaints, concerns, and billing issues
- Stay informed and provide accurate and up-to-date information to customers regarding product features, specifications, and benefits
- Maintain detailed and accurate records of customer interactions, transactions, and case details
Who Thrives in This Role
- Self-motivated individuals driven to succeed in a busy environment
- Customer Service professionals who enjoy helping people and building relationships
- Problem solvers that are driven and maintain professionalism
- Strong communicators who can simplify technology for customers
- High school diploma or equivalent
- Proven experience in customer service or a related field
- Excellent communication and relationship-building skills
- Exceptional problem-solving skills and ability to handle challenging situations
- Technical aptitude and ability to understand and troubleshoot fiber optics-related issues
- Valid driver’s license and ability to travel if needed
Compensation
Annual earning potential: $17-$20 per hour
Work Environment
While most of the work is performed in an office setting, occasional on-site visits or attendance at industry events may be required. The ability to lift and move light equipment may be necessary.
About Empire Fiber Internet
Empire Fiber Internet is one of the fastest-growing fiber optic Internet providers in the United States. Our award-winning network delivers ultra-fast Internet, TV, and phone services to residential and business customers, helping communities stay connected with reliable, future-ready technology.
Equal Employment Opportunity Commitment:
Empire Fiber is an equal opportunity employer.
If you enjoy working with people, building relationships, and getting rewarded for your results, this is an opportunity to join a company that’s transforming connectivity across the communities we serve.
As a Customer Service Representative, you’ll answer customer questions, sell our services, taking trouble tickets, troubleshoot customer issues, complete service orders, and provide a satisfying customer support experience.
Why Customer Service Professionals Choose Empire Fiber Internet
- High-demand product – fiber Internet is the fastest-growing technology in telecom
- Competitive pay rates with opportunity for growth
- Comprehensive benefit packages
- High-demand product supported by a great customer experience
- Join a rapidly expanding company bringing next-generation connectivity to more communities
- Engage with customers via phone, email, and live chat to address inquiries, provide product information, and assist with problem resolution
- Provide technical support and Collaborate with the technical team to resolve complex technical issues and ensure prompt resolution
- Process customer orders, upgrades, and service requests accurately and efficiently
- Investigate and resolve customer complaints, concerns, and billing issues
- Stay informed and provide accurate and up-to-date information to customers regarding product features, specifications, and benefits
- Maintain detailed and accurate records of customer interactions, transactions, and case details
Who Thrives in This Role
- Self-motivated individuals driven to succeed in a busy environment
- Customer Service professionals who enjoy helping people and building relationships
- Problem solvers that are driven and maintain professionalism
- Strong communicators who can simplify technology for customers
- High school diploma or equivalent
- Proven experience in customer service or a related field
- Excellent communication and relationship-building skills
- Exceptional problem-solving skills and ability to handle challenging situations
- Technical aptitude and ability to understand and troubleshoot fiber optics-related issues
- Valid driver’s license and ability to travel if needed
Compensation
Annual earning potential: $17-$20 per hour
Work Environment
While most of the work is performed in an office setting, occasional on-site visits or attendance at industry events may be required. The ability to lift and move light equipment may be necessary.
About Empire Fiber Internet
Empire Fiber Internet is one of the fastest-growing fiber optic Internet providers in the United States. Our award-winning network delivers ultra-fast Internet, TV, and phone services to residential and business customers, helping communities stay connected with reliable, future-ready technology.
Equal Employment Opportunity Commitment:
Empire Fiber is an equal opportunity employer.
Job Roles at Empire Access
Working at Empire Access
Empire Access's 6 open roles are across all levels, and about 0% are remote or hybrid. The most active teams are drafting & CAD, accounting, and customer success. Empire Access provides fiber-based broadband, cable television, and phone services to communities in the Finger Lakes and Southern Tier regions of New York State. The company operates across technical, field operations, marketing, and customer service functions, supporting network construction and residential and business connectivity. Most Empire Access roles are based in Prattsburgh, with some in Canandaigua and Corning.
Explore more roles by function
Browse thousands of live openings across engineering, sales, product, and more, and apply in just a few clicks.
Browse jobs by roleEmpire Access Jobs: Frequently Asked Questions
How many jobs is Empire Access hiring for right now?
Empire Access is hiring for 6 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in drafting & CAD and accounting. Openings span technical engineering, field construction, marketing analytics, community outreach, and customer service, reflecting the company's mix of infrastructure and customer-facing operations.
What kinds of roles does Empire Access hire for?
The most active teams are drafting & CAD, accounting, and customer success. Empire Access typically hires across outside plant and fiber design engineering, network construction, marketing and data analysis, community engagement, and customer service. Field and technical roles such as OSP Engineer, Fiber Design Engineer, and Construction Driller reflect the company's focus on building and maintaining its fiber network. Most postings are across all levels.
Are Empire Access jobs remote or in-person?
Mostly on-site. About 0% of Empire Access's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Prattsburgh. Each Empire Access listing shows its work location so you can filter before applying.
How do I apply to a job at Empire Access?
Find an Empire Access role on Migrate Mate, then follow the listing link through to Empire Access's own careers page to submit your application directly. Empire Access manages its own hiring process, including application review, interviews, and offers. Migrate Mate keeps listings current so the roles you see reflect what Empire Access is actively recruiting for.
Does Empire Access hire entry-level?
Most of Empire Access's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Empire Access listings for stated experience requirements.
Where is Empire Access hiring?
Most Empire Access roles are based in Prattsburgh, with some in Canandaigua and Corning, and about 0% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.