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The Regional Director will play a central role in shaping the onboarding experience for new team members and client communities, managing the full lifecycle of developer-to-association transitions, supporting coverage across the region, and partnering with leadership in building and growing a high-performing team. This position requires a professional who leads with excellence, communicates with confidence, and thrives in a collaborative, fast-paced environment.

KEY RESPONSIBILITIES

RVP Support & Regional Operations

• Serve as the primary operational resource and liaison for the Regional Vice President across all South Florida communities.

• Assist in coordinating regional priorities, team communications, and cross-community initiatives.

• Act as a point of escalation and guidance for Association Managers within the region.

• Support the development and implementation of Folio’s Standards of Excellence (SOE) program and SOP compliance across the region.

Regional Coverage & Portfolio Continuity

• Provide active portfolio coverage for Association Managers during planned vacations, medical leave, or other absences ensuring seamless, uninterrupted service to residents and boards.

• Step in to manage communities on an interim basis when CAM positions are vacant, maintaining service standards and board relationships until a permanent placement is made.

• Serve as a knowledgeable, dependable presence across the region, capable of quickly assimilating into any community’s operations as needed.

Hiring Support & Talent Acquisition

• Partner with the RVP and HR to support the full hiring process for CAMs and their support teams across the South Florida region.

• Conduct initial interviews for CAM candidates and support staff, evaluating qualifications, experience, cultural fit, and professional presentation.

• Screen and assess applicants against Folio’s established criteria, forwarding only qualified candidates to the RVP for further review and consideration.

• Assist in coordinating interview scheduling, candidate communications, and hiring logistics in collaboration with HR.

• Contribute to building a strong regional talent pipeline by maintaining a high standard of candidate evaluation and a consistent, professional interview experience.

New Hire Support & Team Onboarding

• Coordinate and facilitate onboarding for new hires in the South Florida region, ensuring a structured, welcoming, and consistent experience.

• Partner with HR and leadership to track onboarding milestones and provide guidance to incoming team members.

• Develop and maintain onboarding materials and checklists aligned with Folio standards.

New Client Onboarding

• Lead the onboarding process for new client communities, ensuring a seamless transition into Folio’s management platform and service model.

• Serve as the primary point of contact for new associations during the onboarding phase, establishing trust and setting clear expectations.

• Coordinate setup in CINC and other platforms, ensuring accurate data entry, document collection, and system configuration from day one.

Developer Transitions

• Manage and oversee the transition of communities from developer control to association management, in compliance with Florida Statutes Chapters 718 and 720.

• Coordinate the collection and organization of all statutory documents, financial records, vendor contracts, and operational information.

• Facilitate turnover meetings, coordinate with legal counsel as needed, and ensure all transition milestones are completed accurately and on time.

• Maintain detailed transition documentation using Folio’s established tools and processes.

QUALIFICATIONS

Required

• Active Florida Community Association Manager (CAM) license in good standing.

• Minimum 5 years of experience in community association management, with demonstrated success in a senior or supervisory capacity.

• In-depth working knowledge of Florida Statutes Chapter 718 (Condominiums) and Chapter 720 (HOAs).

• Bilingual: English and Spanish required — must be able to communicate professionally and fluently with residents, board members, and stakeholders in both languages.

• Demonstrated ability to step into unfamiliar portfolios quickly and manage communities with minimal ramp-up time.

• Exceptional organizational, communication, and time management skills.

• Proven ability to manage multiple priorities and competing deadlines in a high-volume environment.

Preferred

• Proficiency in CINC Portal — experience with setup, navigation, and daily platform operations strongly preferred.

• Familiarity with SharePoint, Vive (vendor/COI management), and related association management technologies.

• Experience managing or supporting developer-to-association transition projects.

• Prior experience in a regional or multi-community management role.

• Experience participating in or leading hiring and interview processes.

CORE COMPETENCIES

• Leadership presence with the ability to influence without direct authority.

• High emotional intelligence and a collaborative, team-first mindset.

• Adaptable and resourceful — comfortable stepping into new communities and situations with confidence.

• Detail-oriented with a strong commitment to accuracy and compliance.

• Proactive problem-solver who anticipates needs and acts with urgency.

• Professional communicator across written, verbal, and digital channels.

• Sound judgment in evaluating talent and making candidate recommendations.

• Culturally competent and sensitive to the diverse communities served across South Florida.