Facilities Manager

COMMUNITY SUCCESS DIVISION

Who We Need

We're seeking a visionary facilities leader who can transform maintenance operations into experiences that delight residents. As our Facilities Manager, you'll provide strategic direction—setting standards of excellence, developing a talented team, and creating environments where residents are inspired to renew year after year.

What You'll Do

In this role, you'll blend technical expertise with leadership vision:

• Team Leadership: Guide and develop facilities team members, including Facilities Technicians, to deliver exceptional service.
• Standards Excellence: Establish and uphold property-specific standards for curb appeal, unit condition, and system performance that exceed resident expectations.
• Strategic Planning: Contribute significantly to property business plans, bringing expertise in facilities operations, capital improvement planning, and preventative maintenance.
• Vendor Management: Partner with Forge Central to negotiate service contracts and supply sources that maximize both quality and cost efficiency.
• Emergency Response: Handle urgent situations with composure, competence, and clear communication, ensuring resident safety and property protection.
• Process Documentation: Utilize AI tools to document incident reports, systems, workflows, and standard operating procedures that ensure consistency across properties.
• Team Development: Train facilities team members to engage meaningfully with residents, transforming maintenance interactions into relationship-building opportunities.
• Cross-Team Collaboration: Work closely with Community Managers to ensure facilities operations align with overall property goals and resident experience strategies.

Your Impact Will Be Measured By

• Resident satisfaction and renewal rates
• Team development and performance metrics
• Work order response times and completion quality
• Unit turn timeliness and quality standards
• Inspection scores and property condition assessments
• Budget adherence and cost control effectiveness
• Business plan advancement and implementation
• Client satisfaction with facilities operations

You're a hands-on facilities leader who combines technical knowledge with people development skills. Your approach balances operational excellence with resident experience, understanding that well-maintained properties are the foundation of vibrant communities. You excel at developing systems that deliver consistency while empowering your team to handle each resident interaction with care and professionalism.

Compensation & Position Details

• Base Salary: $62,400-$68,640/year, paid semi-monthly
• Bonus Structure: Share of renewal bonuses and annual performance bonus, subject to the terms of the company's bonus program, which may be amended from time to time
• Reports to: Community Manager
• Direct Reports: Facilities Technician
• Location: Hawthorne Townhomes, SLC, UT

Perks & Benefits at Forge We believe people thrive when they’re supported—at work, at home, and in their communities. That’s why our benefits go beyond the basics to reflect what matters most:

Healthcare

• 100% employer-paid Medical, Dental, and Vision coverage for you

Paid Time Off

• 20 days of PTO per year (accrued)
• 2 Service Days (1 Personal, 1 Community)
• 8 Paid Holidays + 2 Floating Holidays

Wellness

• Calm App membership for mental well-being
• Employee Assistance Program (EAP)

Financial Security

• 401(k) with 100% employer match up to 4%
• $20,000 employer-paid Life Insurance

Communication Support

• $75 monthly cell phone stipend

Long-Term Growth

• 1 extra PTO day for each year of service (starting after 5 years)
• 30-day Sabbatical after 10 years with Forge

Benefits are subject to change throughout employment

Connection to Our Mission

Your role directly embodies our mission to make space for people to live vivid stories in valued communities. By creating authentic connections with prospects and residents, you help match people with spaces where they can flourish. Your success means transforming what could be transactional interactions into meaningful relationships that build the foundation for vibrant, valued communities.

About Forge Management

We’re a new kind of property management company—built on decades of industry experience, but designed for today’s challenges. Our team brings together seasoned professionals from multifamily operations, compliance, and HR, united by a bold vision: to centralize core functions and empower on-site teams. By streamlining systems and standardizing support, we reduce friction, boost transparency, and create space for what matters most—resident satisfaction, employee growth, and operational excellence.