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Job Summary

The Specimen Processing Supervisor is responsible for the day-to-day operational and technical supervision of the Specimen Processing (Pre-Analytical) section within the Frederick Health Laboratory.

This individual: 1) oversees high-volume specimen receipt, accessioning, labeling, processing, and distribution to ensure accurate, timely, and compliant handling of all specimens 2) ensures adherence to CLIA,CAP and Joint Commission regulations, proper specimen integrity, and efficient workflow across the hospital departments and outreach clients 3) under the direction of the Laboratory Manager, provides frontline leadership by coordinating daily operations, supervising staff, resolving pre-analytical issues, and supporting standardized processes across the health system.

This leadership role ensures high-volume sample handling meets strict turnaround times while strictly adhering to quality control standards.

Core Responsibilities

Workflow & Operations Management

• Supervise daily operations of the specimen receiving and accessioning departments.
• Monitor incoming workflow from logistics to ensure a steady supply of processed specimens to technical testing departments.
• Manage turnaround times (TAT) by prioritizing urgent (STAT) samples and coordinating automated or manual sorting systems.

Example of Essential Functions:

• Supervises all services for clients, patients, and staff in the financial and operational activities of the Laboratory's client services' area.
• Oversees courier and clerical activities.

• Collaborates with pathologists and lab leadership to support clinical and safety initiatives.

• Oversees efficient lab operations and acts as a liaison to lab leadership.

• Maintains competency in policies, processes and serves as a subject matter expert.

• Develops and implements performance improvement processes to enhance patient and employee satisfaction.

• Leads the implementation of standards and systems to improve quality, efficiency, and timeliness

• Ensures compliance with all regulations and accreditation requirements (e.g., CLIA, CAP, OSHA, FDA, The Joint Commission).

• Maintains effective communication and collaborates with leadership to deliver excellent customer service.

• Manages specimen processing, staffing, and resource utilization.

• Handles human resources tasks, including interviewing, promotions, development, performance evaluations, and conflict resolution.

• Ensures adherence to ethical conduct and compliance with relevant policies and laws.

Required Knowledge, Skills and Abilities:

• Technical Literacy: Experience working with complex Laboratory Information Systems (LIS) and MS Office applications.

• Problem Solving: Strong ability to handle sample discrepancies, data entry errors, and complex client inquiries under pressure.

• Communication: Highly developed oral and written skills to manage cross-departmental coordination and resolve interpersonal team conflicts.

Minimum Education, Training, and Experience Required:

• High School education or the equivalent required. Associates degree in a related field is preferred.
• Two years of related clinical or customer service experience required with at least two years of supervisory experience required.

Patient Contact

Performance of job does not require patient contact

Physical Demands:

Light Work - Lifting up to 20 pounds on an infrequent basis (less than one lift every three minutes and/or carrying up to 10 pounds, or requiring walking or standing to a significant degree (about six [6] hours a day).

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Working Conditions:

Reporting Relationship:

Reports to Manager Lab Operations

Caring for you as you care for the CommUNITY Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Salary Range: $ $53,414.40 to $78,624.00 USD

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.