Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

At Genesys, the HR Transformation Office drives high impact initiatives that improve how Human Resources operates, delivers services, and enables the employee experience at scale. This role is responsible for establishing the structure, governance, visibility, change readiness, and accountability needed to move complex HR transformation workstreams forward effectively. You will lead highly visible, cross functional programs across HR, HRIS, IT, and workflow platforms, ensuring alignment, decision making, and measurable adoption. At Genesys, you will be part of a global team focused on improving how employees engage with HR services through thoughtful design, modern platforms, and data driven execution. This role offers strong visibility with senior stakeholders and the opportunity to influence enterprise level transformation initiatives.

Key Responsibilities:

• Own the end-to-end program structure, governance model, and operating cadence to ensure alignment, transparency, and execution across HR transformation initiatives

• Drive integrated program planning across multiple workstreams, ensuring milestones, dependencies, risks, and decisions are actively managed to deliver business outcomes

• Lead cross functional alignment by partnering with HR, HRIS, IT, ServiceNow, and workflow teams to ensure coordinated execution and adoption

• Embed change management strategies into program execution to improve stakeholder engagement, readiness, training effectiveness, and sustained adoption

• Establish and track success metrics, including adoption rates, operational performance, and business impact, to demonstrate program value

• Enable informed decision making by facilitating governance forums, managing escalation paths, and ensuring stakeholders have clear visibility into progress and risks

• Drive accountability across workstreams by tracking commitments, ownership, timelines, and follow through on key actions and decisions

• Deliver executive level communications that synthesize complex program data into clear insights, risks, and recommendations

• Identify and mitigate risks, dependencies, and adoption barriers that could impact delivery timelines or business outcomes

• Advance program management practices by standardizing tools, improving reporting frameworks, and applying lessons learned to increase efficiency and scalability

Required Qualifications:

• Bachelor’s degree or equivalent experience in business, human resources, operations, program management, organizational transformation, or a related field

• 5 to 8 years of experience leading complex, cross functional programs in a global technology, SaaS, enterprise, HR, or shared services environment

• Demonstrated ability to translate strategic priorities into structured program plans, governance models, and execution frameworks

• Strong experience integrating change management practices, including communications, readiness planning, training coordination, and adoption measurement

• Proven track record managing dependencies, risks, issues, decisions, and stakeholder communications across multiple workstreams

• Ability to influence senior stakeholders and facilitate decision making without direct authority

• Excellent communication and presentation skills, with the ability to convey complex information clearly to executive and cross-functional audiences

• Experience using program management tools such as Smartsheet, Asana, Jira, Microsoft Project, SharePoint, Teams, or similar platforms

Preferred Qualifications:

• Experience supporting HR transformation, employee experience, shared services, or enterprise business transformation initiatives

• Familiarity working with HRIS platforms such as Workday, ServiceNow, or knowledge management systems

• Demonstrated success establishing governance frameworks, reporting models, and executive visibility structures

• Background in operational excellence, process improvement, organizational effectiveness, or change management

• Experience defining and tracking business outcomes, KPIs, and adoption metrics in partnership with senior stakeholders

• Exposure to AI, automation, or workflow technologies that improve program delivery and operational efficiency

• PMP, PgMP, Prosci, Lean Six Sigma, or equivalent certification or experience

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.