Gill-Montague Regional School District Jobs Hiring Now

Job SummaryThe Technical Support Specialist provides first- and second-level technical assistance, troubleshooting, and support for district-owned devices, software applications, and network connectivity. This role is hands-on and requires a blend of strong technical problem-solving skills and exceptional patience, as you will be working directly with educators, administrators, and students (K-12).Reports To: Director of Technology / Technology CoordinatorClassification: Full-Time, ClassifiedWork Year: 12 monthsEssential Responsibilities & Duties1. Device & Hardware SupportDiagnose, repair, and maintain district hardware, including laptops (Windows/macOS), Chromebooks, iPads, desktop computers, and peripherals.Set up and configure classroom technology, including interactive whiteboards (e.g., SmartBoards, Promethean), projectors, document cameras, and audio systems.Manage printer and copier setups, including troubleshooting local and networked printing issues with the help of the Network Admin2. Inventory & Asset ManagementTrack and maintain an accurate inventory of school-issued technology assets Prepare, distribute, and collect student and staff devices during the annual deployment and turn-in cycles.Process damaged hardware for warranty repair or e-waste disposalAssist in managing the Districts 1:1 Chromebook program3.

Assist in Help Desk & Ticket ManagementMonitor, log, and resolve incoming help desk tickets in a timely manner according to department SLAs (Service Level Agreements).Escalate complex network or infrastructure issues to senior network administrators or engineering staff when necessary.Document resolution steps and maintain an up-to-date knowledge base for common technical issues.5. Technical Support and CollaborationProvide basic, friendly orientation and technical guidance to staff and students on how to use district hardware and software.Collaborate with instructional technology coaches to ensure classroom tech aligns with teaching goals.Qualifications & SkillsEducation & ExperienceMinimum: High School Diploma or equivalent required; Associates degree in Computer Science, Information Technology, or a related field preferred.Experience: 13 years of experience in technical support, help desk, or desktop support. Experience in an educational (K-12) or public sector environment is a major plus.Certifications (Preferred but not required): CompTIA A+, Network+, Google IT Support Professional, or Apple Certified Support Professional (ACSP).Required Knowledge & AbilitiesStrong proficiency with diverse operating systems: ChromeOS, Windows, iOS, and macOS.Basic understanding of networking concepts (TCP/IP, Wi-Fi connectivity, DHCP, DNS).Ability to communicate technical concepts clearly to non-technical users (e.g., explaining a software glitch to a first-grade teacher or a student).High level of patience, empathy, and excellent customer service skills.Physical RequirementsAbility to lift and move heavy boxes and technology equipment (up to 40 lbs).Ability to sit, stand, bend, kneel, and crawl under desks or behind server racks to run cables and install equipment.Working ConditionsMust pass a criminal background check and fingerprinting (standard requirement for working in close proximity to children).Travel between different school buildings within the district may be required (valid drivers license and reliable transportation required).