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Reports to: Branch Manager

Functions Supervised: Branch Activities and Staff

Primary Functions: Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences. Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Global Credit Union Management Philosophy. Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales activities. Assume responsibility for the branch as assigned.

1. Responsible for actively engaging with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.
2. Coach, lead and motivate branch employees through consistent observational feedback, conduct required documented monthly one on ones, and facilitate training and skill practice sessions.
3. Mentor branch staff through employee development and engagement strategies that advance employees for promotional opportunities.
4. Deepen and retain member relationships through the execution of member engagement strategies through in-person conversations, relationship calling, and referrals to other business lines.
5. Ensure that meaningful relationships are being built through in-branch promotions and community events to increase brand awareness and generate new business.
6. Supervise daily operational duties to include compliance, security, branch balancing, control of branch cash and negotiable items, outage recovery, and as assigned general ledger accounts. Recognize operational and compliance deficiencies and recommend and implement corrective action.
7. Manage employee and branch schedules to ensure optimal staffing levels and to uphold member service expectations. Review employee time sheets for accuracy and completion and correct errors in a timely manner to meet payroll deadlines.
8. Obtain state mandated insurance license to quote and bind Personal Lines insurance products and assist in developing an effective strategy to meet established quote and issue goals.
9. Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise.
10. Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships.
11. Perform other duties as assigned.

Experience/Skills: Leadership experience; with proven ability to coach and develop sales and service excellence. Demonstrated successful record of managing and meeting operational objectives and sales goals. Strong verbal and interpersonal communications and personnel management skills required. Passion for helping people with a dynamic personality and strong desire to learn. Thrive in a team environment and promote a culture of mutual support while displaying emotional intelligence. Must be able to lift 25 pounds.

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.