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As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service , elevated and uniq ue experience , and strong client relationships .

Key Accountabilities

Client Journey

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best - in - class service be it in-store or remotely.

• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.

• Build rapport with clients by discovering their needs and aspirations , creating connections and bonds , and demonstrating generosity and desire to exceed their expectations .

• Develop client base by recruiting new clients and developing existing ones.

• Leverage in-store technology to ensure every client’s experience is s mooth, pleasant, and relevant.

• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.

• Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc … ) .
  

Sales Excellence

• Drive individual and collective sales results and maxim ize selling opportunities in-store and remotely.

• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures , and product rituals.

• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client -centric attitude .

• Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.

• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.

• Maintain a “ One- Gucci - Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.

• Guide and inspire the client to make the best possible decision to buy the right product.

• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions .
  

Brand & Product

• Using knowledge of Gucci and our products, engage with the clients using storytelling , expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.

• Proactively attend trainings to gain insights on product knowledge and selling techniques.

• Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc ) and clients’ segmentation to come up with the best possible solutions for our clients.

• Combines styling knowledge with the ability to offer products to best serve the client.

• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.
  

Operational Excellence

• Actively participate in all store operations such as stock maintenance, stock inventories, etc .

• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

• Accurately process all POS transactions and ensure accurate capture of client information.

• Contribute to upholding the visual display of all products following Gucci visual standards.

• Follow Company grooming at all times and according to Gucci standards and policies.

• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.

• Manage general store administration and functionality.
  

Requirements

• 2 + years of luxury fashion sales experience and excellent track record , preferably in a similar role or customer service setting.

• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.

• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.

• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

• Deep knowledge about and passion for fashion and luxury .

• Excellent commercial awareness and client attitude .

• High flexibility and ability to adapt to different client s and complex situations.

• Strong communication skills .

• Ability to work in a fast-moving and dynamic environment .

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com .

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need . Please only send inquiries concerning requests for reasonable accommodations .