Senior Director of Operations

At HealthCore Clinic, we pride ourselves on being a premier medical employer and learning institution for individuals willing to serve the underinsured. Our “You-Centered” approach to healthcare for our clients only works because we employ, train and retain the best of the best. At Healthcore Clinic, we believe healthcare is a human right whose access should not be bound by finances. If you believe in our philosophy and are fun loving, open minded, caring and flexible with your schedule, then you have come to the right place. We are people serving people, serving people. We are looking for a dynamic individual to join our family at Healthcore Clinic.

Job Description

FLSA Status: Exempt
Reports To: Chief Operations Officer
Date: 07/10/2026

Job Summary:
The Senior Director of Operations serves as the senior operational leader responsible for the performance, integration, growth, and oversight of Medical, Dental, Behavioral Health, Pharmacy, Mobile Health, patient access, and Call Center operations. Working closely with the Chief Operating Officer (COO), this individual ensures operational excellence, regulatory compliance, patient access, workforce effectiveness, financial sustainability, and quality outcomes across the FQHC.

Essential Functions

• Oversees provider productivity benchmarks, scheduling optimization, workforce planning, visit capacity management, and clinical support staffing strategies designed to maximize patient access and financial sustainability.
• Develop strategies to improve provider utilization, reduce unused appointment capacity, and enhance operational efficiency.
• Utilizes patient access and Call Center data to identify barriers to care and improve continuity of care.
• Establishes and monitors patient access metrics including third-next-available appointment, days-to-appointment, same-day access, no-show rates, patient leakage, and referral completion rates.
• Implements operational strategies to improve appointment availability, continuity of care, and patient satisfaction.
• Leads operational initiatives supporting population health management, preventive care delivery, risk stratification, quality incentives, and value-based reimbursement strategies.
• Collaborates with leadership to achieve Uniform Data System (UDS) performance goals and improve clinical quality measures.
• Identifies and implements opportunities for organizational growth, service expansion, patient volume increases, enhanced community impact, and long-term sustainability.
• Develops and implements strategies to increase patient utilization of the organization's onsite pharmacy services.
• Monitors pharmacy utilization trends, prescription capture rates, and operational performance metrics and develop improvement initiatives.
• Identifies opportunities to increase prescription retention within the organization while improving patient convenience and continuity of care.
• Collaborates with Front Desk and Call Center Leads to ensure staffing models support scheduling demand and organizational growth.
• Provides executive oversight of patient access, scheduling, referral management, and Call Center operations.
• Collaborates with Finance and Revenue Cycle leadership to improve charge capture, claim performance, payer outcomes, and overall financial sustainability.
• Overseeing mobile health operations, ensuring regulatory compliance, productivity, community engagement, and alignment with organizational objectives.
• Collaborates with pharmacy leadership to support operational success of pharmacy services and 340B program initiatives.
• Partners with medical, dental, behavioral health, and care coordination teams to improve patient awareness and adoption of pharmacy services.
• Leads efforts to strengthen integration among medical, dental, behavioral health, pharmacy, and community-based services.
• Monitors staffing levels, vacancy trends, recruitment onboarding efforts, and support staff ratios across departments.