Hero Plumbing Heating and Cooling Jobs Hiring Now
Hero Plumbing Heating and Cooling is hiring for 7 open roles on Migrate Mate as of July 16, 2026, concentrated in account management and business development. Migrate Mate updates Hero Plumbing Heating and Cooling's live openings daily. Hero Plumbing Heating and Cooling is a home services company providing plumbing, heating, cooling, and indoor air quality services to residential customers.
Find Hero Plumbing Heating and Cooling JobsOverview
Hero Plumbing Heating and Cooling hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 7
- Top team
- Account Management
- Seniority
- Across all levels
- Work type
- 0% remote or hybrid
- Top location
- Bloomington
Open Roles at Hero Plumbing Heating and Cooling
Showing 7 of 7+ Hero Plumbing Heating and Cooling jobs
AI Operations Specialist
Position Overview
The AI Scheduling Specialist is responsible for the day-to-day execution, maintenance, and optimization of the company’s AI-powered scheduling platform. Reporting to the AI Operations Lead, this role focuses on implementing configurations, monitoring performance, and supporting ongoing improvements to ensure the system operates efficiently and effectively.
This is a highly execution-focused role, responsible for carrying out updates, resolving issues, and supporting performance goals, particularly booking rate and containment rate, rather than setting strategy. The AI Scheduling Specialist plays a critical role in ensuring the AI scheduling tool performs consistently and delivers a high-quality customer experience.
Key Responsibilities
AI Scheduling Execution & Configuration
Execute updates to the AI scheduling tool, including workflows, routing rules, service options, and business logic
Maintain accurate system configuration based on direction from the AI Operations Lead
Implement changes related to pricing, availability, geography, promotions, and service offerings
Perform regular system audits to ensure configurations are functioning as intended
Performance Monitoring & Support
Monitor key performance metrics, including: Booking Rate
Containment Rate
Flag performance issues, anomalies, or opportunities for improvement to the AI Operations Lead
Support analysis by gathering data and identifying trends in scheduling outcomes
Assist in testing improvements (e.g., script changes, logic adjustments) and tracking results
Issue Resolution & Troubleshooting
Identify and resolve day-to-day issues within the AI scheduling system
Investigate scheduling errors, failed bookings, or customer experience gaps
Escalate complex or systemic issues to the AI Operations Lead as needed
Ensure timely resolution of defects impacting booking or containment performance
Process Execution & Continuous Improvement Support
Support ongoing optimization efforts by implementing changes directed by leadership
Participate in testing (A/B tests, workflow updates, etc.) and document outcomes
Identify recurring issues or inefficiencies and share observations with the AI Operations Lead
Assist in refining processes to improve system accuracy and performance
Cross-Functional Coordination
Work with Customer Service and Operations teams to address scheduling-related issues
Communicate system changes and updates as needed to stakeholders
Gather frontline feedback to help inform improvements to the AI scheduling tool
Documentation & System Maintenance
Maintain clear and accurate records of system configurations and updates
Document workflows, changes, and known issues for internal reference
Ensure consistency and organization of system-related documentation
Qualifications
Required
Strong attention to detail and ability to execute tasks with accuracy
Analytical mindset with the ability to identify trends and issues
Comfort working with technology, systems, or automated tools
Strong organizational and problem-solving skills
Preferred
Experience with AI tools, chatbots, or scheduling platforms
Background in home services, field service operations, or call center environments
Familiarity with CRM or scheduling systems
Key Success Metrics
Stability and accuracy of AI scheduling configurations
Contributions to improving Booking Rate (%)
Contributions to improving Containment Rate (%)
Timeliness and quality of issue resolution
Accuracy and completeness of system updates and changes
Core Competencies
Attention to detail
Execution and reliability
Problem-solving
Technical aptitude
Collaboration
Strong communication skills
Continuous improvement mindset
Why This Role Matters
The AI Scheduling Specialist ensures the AI scheduling platform operates effectively on a day-to-day basis. By executing updates, resolving issues, and supporting performance improvements, this role directly contributes to increased bookings, reduced manual workload, and a more seamless customer experience.
Pay: $22.00 - $24.00 per hour
AI Operations Specialist
Position Overview
The AI Scheduling Specialist is responsible for the day-to-day execution, maintenance, and optimization of the company’s AI-powered scheduling platform. Reporting to the AI Operations Lead, this role focuses on implementing configurations, monitoring performance, and supporting ongoing improvements to ensure the system operates efficiently and effectively.
This is a highly execution-focused role, responsible for carrying out updates, resolving issues, and supporting performance goals, particularly booking rate and containment rate, rather than setting strategy. The AI Scheduling Specialist plays a critical role in ensuring the AI scheduling tool performs consistently and delivers a high-quality customer experience.
Key Responsibilities
AI Scheduling Execution & Configuration
Execute updates to the AI scheduling tool, including workflows, routing rules, service options, and business logic
Maintain accurate system configuration based on direction from the AI Operations Lead
Implement changes related to pricing, availability, geography, promotions, and service offerings
Perform regular system audits to ensure configurations are functioning as intended
Performance Monitoring & Support
Monitor key performance metrics, including: Booking Rate
Containment Rate
Flag performance issues, anomalies, or opportunities for improvement to the AI Operations Lead
Support analysis by gathering data and identifying trends in scheduling outcomes
Assist in testing improvements (e.g., script changes, logic adjustments) and tracking results
Issue Resolution & Troubleshooting
Identify and resolve day-to-day issues within the AI scheduling system
Investigate scheduling errors, failed bookings, or customer experience gaps
Escalate complex or systemic issues to the AI Operations Lead as needed
Ensure timely resolution of defects impacting booking or containment performance
Process Execution & Continuous Improvement Support
Support ongoing optimization efforts by implementing changes directed by leadership
Participate in testing (A/B tests, workflow updates, etc.) and document outcomes
Identify recurring issues or inefficiencies and share observations with the AI Operations Lead
Assist in refining processes to improve system accuracy and performance
Cross-Functional Coordination
Work with Customer Service and Operations teams to address scheduling-related issues
Communicate system changes and updates as needed to stakeholders
Gather frontline feedback to help inform improvements to the AI scheduling tool
Documentation & System Maintenance
Maintain clear and accurate records of system configurations and updates
Document workflows, changes, and known issues for internal reference
Ensure consistency and organization of system-related documentation
Qualifications
Required
Strong attention to detail and ability to execute tasks with accuracy
Analytical mindset with the ability to identify trends and issues
Comfort working with technology, systems, or automated tools
Strong organizational and problem-solving skills
Preferred
Experience with AI tools, chatbots, or scheduling platforms
Background in home services, field service operations, or call center environments
Familiarity with CRM or scheduling systems
Key Success Metrics
Stability and accuracy of AI scheduling configurations
Contributions to improving Booking Rate (%)
Contributions to improving Containment Rate (%)
Timeliness and quality of issue resolution
Accuracy and completeness of system updates and changes
Core Competencies
Attention to detail
Execution and reliability
Problem-solving
Technical aptitude
Collaboration
Strong communication skills
Continuous improvement mindset
Why This Role Matters
The AI Scheduling Specialist ensures the AI scheduling platform operates effectively on a day-to-day basis. By executing updates, resolving issues, and supporting performance improvements, this role directly contributes to increased bookings, reduced manual workload, and a more seamless customer experience.
Pay: $22.00 - $24.00 per hour
Job Roles at Hero Plumbing Heating and Cooling
Working at Hero Plumbing Heating and Cooling
Hero Plumbing Heating and Cooling's 7 open roles are across all levels, and about 0% are remote or hybrid. The most active teams are account management, business development, and business operations. Hero Plumbing Heating and Cooling is a home services company offering plumbing, heating, air conditioning, and indoor air quality solutions to residential customers. Open roles span field technician positions across HVAC, plumbing, and electrical trades, as well as customer service, operations coordination, and AI-driven operations support. Most Hero Plumbing Heating and Cooling roles are based in Bloomington.
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Browse jobs by roleHero Plumbing Heating and Cooling Jobs: Frequently Asked Questions
How many jobs is Hero Plumbing Heating and Cooling hiring for right now?
Hero Plumbing Heating and Cooling is hiring for 7 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in account management and business development. Roles range from field trade positions and customer service to operations and AI-focused support roles. Migrate Mate pulls Hero Plumbing Heating and Cooling's live listings automatically, so the count reflects current openings.
What kinds of roles does Hero Plumbing Heating and Cooling hire for?
The most active teams are account management, business development, and business operations. Hero Plumbing Heating and Cooling hires across residential trades including HVAC, plumbing, and electrical, alongside customer service representatives, operations coordinators, and AI operations specialists. Indoor air quality and duct cleaning roles are also part of the mix. Most postings are across all levels, with some part-time and seasonal positions available.
Are Hero Plumbing Heating and Cooling jobs remote or in-person?
Mostly on-site. About 0% of Hero Plumbing Heating and Cooling's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Bloomington. Each Hero Plumbing Heating and Cooling listing shows its work location so you can filter before applying.
How do I apply to a job at Hero Plumbing Heating and Cooling?
Find a Hero Plumbing Heating and Cooling role on Migrate Mate, then follow the listing through to Hero Plumbing Heating and Cooling's own application process at callhero.com. Hero Plumbing Heating and Cooling manages its own hiring and reviews applications directly. Migrate Mate keeps the listings current so the role you apply to reflects what Hero Plumbing Heating and Cooling is actively recruiting for.
Does Hero Plumbing Heating and Cooling hire entry-level?
Most of Hero Plumbing Heating and Cooling's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Hero Plumbing Heating and Cooling listings for stated experience requirements.
Where is Hero Plumbing Heating and Cooling hiring?
Most Hero Plumbing Heating and Cooling roles are based in Bloomington, and about 0% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.