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Physician Relations Coordinator

Clinical Documentation & Physician Office Liaason

Location: San Diego, California (On-Site)
Employment Type: Full-Time
Compensation: $22.00–$25.00 per hour (Based on Experience)
Performance Bonus: Quarterly Incentive Program

Build Relationships. Solve Problems. Make a Difference.

Aspire Home Healthcare is seeking an energetic, organized, and relationship-focused Physician Relations Coordinator to join our growing team.

This is not a traditional medical records position.

Instead, you will serve as the primary liaison between Aspire Home Healthcare and physician offices, helping ensure physician orders, Plans of Care, Face-to-Face documentation, and other critical clinical documents are completed promptly. Your work directly supports outstanding patient care, regulatory compliance, and timely reimbursement.

If you enjoy building professional relationships, communicating with healthcare professionals, solving problems, and seeing measurable results from your work, this is an outstanding opportunity to grow your career with one of the nation’s fastest-growing home healthcare organizations.

About Aspire Home Healthcare

Aspire Home Healthcare is committed to delivering exceptional patient-centered care through clinical excellence, innovation, and outstanding customer service. As a rapidly expanding multi-state Medicare-certified home health organization, we pride ourselves on building strong partnerships with physicians, hospitals, referral sources, patients, and our clinical teams.

Our employees are empowered to make a meaningful impact every day while working in a collaborative, fast-paced environment that values professionalism, accountability, and continuous improvement.

Position Summary

The Physician Relations Coordinator serves as the primary communication link between Aspire Home Healthcare and physician offices.

Success in this role depends on exceptional communication skills, persistence, professionalism, organization, and the ability to build lasting relationships with physician offices while ensuring required clinical documentation is completed promptly.

This role combines relationship management, documentation coordination, customer service, problem-solving, and operational support into one highly impactful position.

Primary Responsibilities

• Serve as the primary liaison between Aspire Home Healthcare and physician offices.
• Develop and maintain strong professional relationships with physicians, office managers, nurses, medical assistants, referral coordinators, and administrative staff.
• Follow up daily on outstanding physician orders, Plans of Care (485s), interim orders, Face-to-Face documentation, and other required clinical documentation.
• Coordinate with clinicians, intake, quality assurance, scheduling, billing, and operations teams to resolve documentation issues quickly.
• Maintain ongoing communication with physician offices through telephone, fax, email, and electronic medical record systems.
• Monitor outstanding physician documentation and proactively work to eliminate delays.
• Scan, upload, label, and accurately index documents into the Electronic Medical Record (EMR).
• Process physician orders, laboratory reports, and other clinical documentation.
• Submit and follow up on Face-to-Face documentation requests.
• Research End-of-Episode reports and communicate findings to appropriate departments.
• Generate daily and weekly reports as requested.
• Maintain complete documentation of all communication attempts within the EMR.
• Assist multiple Aspire Home Healthcare offices as assigned.
• Provide backup telephone coverage for the front office when needed.
• Recommend workflow improvements that enhance physician responsiveness and operational efficiency.

What Makes Someone Successful in This Role

The ideal candidate:

• Enjoys speaking with people throughout the day.
• Builds trust and rapport quickly.
• Is confident making a high volume of professional phone calls.
• Is persistent, positive, and solution-oriented.
• Can professionally navigate busy physician offices.
• Is highly organized and detail-oriented.
• Thrives in a fast-paced environment.
• Understands the importance of timely physician documentation.
• Takes ownership of problems until they are fully resolved.
• Communicates professionally with physicians, clinicians, patients, and internal departments.
• Is motivated by measurable results and continuous improvement

Performance Expectations

This position plays a critical role in supporting patient care and company operations.

Performance is evaluated based on measurable outcomes including:

• Reduction of outstanding physician orders.
• Timely resolution of physician documentation deficiencies.
• Physician office responsiveness.
• Documentation accuracy.
• Communication quality.
• Productivity.
• Team collaboration.
• Professionalism.
• Regulatory compliance.
• Continuous process improvement.

Employees who consistently exceed expectations have opportunities for advancement and additional performance recognition.

Quarterly Performance Incentive Program

We believe exceptional performance deserves exceptional recognition.

This position is eligible for a Quarterly Performance Bonus Program based on measurable results.

Performance incentives are based on factors including:

• Reduction in outstanding physician orders.
• Improvement in physician response times.
• Reduction in aging documentation deficiencies.
• Documentation accuracy and quality.
• Collaboration with clinical, billing, and quality teams.
• Professional relationship-building with physician offices.

The better the results, the greater the quarterly bonus opportunity.

Why Join Aspire Home Healthcare?

We offer more than just a job—we offer the opportunity to build a meaningful career with an organization committed to excellence.

Benefits include:

• Competitive hourly compensation.
• Quarterly performance bonus opportunities.
• Paid Time Off.
• Paid Holidays.
• Health, Dental, and Vision Insurance.
• 401(k) with Company Match (if applicable).
• Ongoing training and professional development.
• Career advancement opportunities.
• Supportive leadership.
• A collaborative team environment.
• The opportunity to make a measurable impact on patient care every day.

If This Sounds Like You…

If you enjoy building relationships, communicating with healthcare professionals, solving problems, and being recognized for your results, we’d love to hear from you.

Join Aspire Home Healthcare and become an essential part of a team dedicated to improving patient care—one physician relationship at a time.

Qualifications

Required

• High school diploma or equivalent.
• Minimum three years of experience in a medical office, physician office, home health, medical records, referral coordination, authorization, intake, scheduling, or related healthcare environment.
• Excellent verbal and written communication skills.
• Outstanding customer service and telephone etiquette.
• Strong organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Strong computer proficiency.
• Working knowledge of HIPAA regulations.

Preferred

• Home health experience.
• Experience following up on physician orders or Plans of Care.
• EMR experience.
• Medical terminology knowledge.
• Experience working directly with physician offices.