Houstonian Hotel, Club & Spa Jobs Hiring Now

Understand the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.

Understand the issues involved in administering and maintaining the corporate network, core systems, and applications

Assist with creating new hire telephone and voicemail extensions, routing extensions to appropriate locations, and updating information as seating assignments change

Follow maintenance plans for computer stations and software for Campus users

Assist in supporting corporate applications, internal corporate servers, user desktops, etc.

Assist with basic troubleshooting, backup, and archiving

Help install and improve computer software and network equipment

Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications

Create network and email accounts for new users

Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary

Updates company phone lists and email address books

Helps answer all trouble calls/emails and enters work orders into tracking software

Assist in the administration and maintenance of core systems and operating systems used

Interact with internal clients to resolve fundamental help desk issues; communicate with internal clients professionally, and maintain confidentiality

Respond to internal clients promptly

Assist with the inventory management of software licenses, software, hardware, and other IT supplies

Participate in the design, documentation, testing, creation, or modification of computer programs related to machine operating systems

Promotes responsible usage and care of corporate equipment

Provides support for guests and members.

Listen to others and accepts input from team members

Articulate ideas and thoughts verbally

Accurately prepares written business correspondence that is coherent, grammatically correct, effective, and professional

Relay relevant IT-related information to the company promptly

Display a positive attitude

Demonstrate flexibility in day-to-day work

Set high standards of performance for oneself

Establish harmonious working relationships with team members

Appreciate each team member's contributions and values each member

Values internal clients and responds to their needs as they arise

Establish effective working relationships with internal clients

Follow established communication guidelines

Use good judgment in what and how to communicate with internal clients

Understand the professional development process and become actively involved by setting challenging goals and meeting them through continuous learning

Seek input from mentors and supervisors

Actively applies feedback received to day-to-day work and strives to improve performance

Accurately complete and submit time and expense reports promptly

Accurately complete and submit status reports promptly

Participate in the implementation and support of IT-related policies

Keeps workroom neat, organized, and secure

Complies with and enforces standard Campus policies and procedures

Performs other duties as assigned

Works in a safe manner at all times

Other duties as assigned.

An Associate’s degree or 2 years of relative experience in Information Technology is strongly preferred

Help Desk Procedures and Best Practices

Call Center Environment

Familiarity with performance metrics

Physical Stamina: Physical requirements of this position include having the ability to: sit for extended periods of time, stand and walk for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into a computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone. Must be able to stoop, reach overhead, grasp, push, pull, move, lift up to 30 lbs., and climb ladders on an occasional basis. Must be able to work safely and effectively in indoor and outdoor temperatures. Temperatures in confined workspaces may exceed 100 degrees Fahrenheit. Summer temperatures outside can get above 95 degrees Fahrenheit for 5 months of the year. For 2 months of the year, low temperatures can get below 20 degrees Fahrenheit.

Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.

Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.

Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.

Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.