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Position Title: Practice Manager (Christian Pro-Life Organization)

Classification: Exempt

Type: Full time – Weekdays - Onsite Plano, TX

Reports to: Regional Director of Family Services

Summary: The Practice Manager is responsible for the management of the programs, staff, and services directly related to the clients of an assigned Health Care Center in order to assist Human Coalition achieve its mission of existing to rescue children and serve families across America. Human Coalition is an innovative, energetic, compassion-driven non-profit organization with the purpose to end abortion.

Essential Functions:

Management

• Ensure that operational and medical policies and procedures are carried out by the client services staff, medical staff, volunteer receptionists, preventative care and continuum of care staff
• Review client files and offer suggestions and encouragement to client service staff and volunteer receptionists
• Hold regular meetings with staff to discuss client and staff needs
• Oversee client records and effective follow-up of clients by client service staff and volunteer counselors
• Oversee training and operation of the client service staff and volunteers
• Oversee scheduling of all client service staff, medical staff and volunteers
• Attend weekly staff meetings
• Plan regular interaction with the Regional Director to relate client or client service staff and medical staff needs, progress of client programs and services, problems, goal setting and implementation
• Interview and make recommendations for hiring of program staff
• Provide leadership, direction and supervision to program staff
• Conduct yearly written and oral performance evaluations of personnel
• Responsible for the Life Decision (LD) & Effective Rate (ER) for Client Services at assigned WCC, including reporting the most accurate numbers and working to operate each area effectively
• Responsible to change personnel, client flow process, and training if needed to effectively produce results for LD and ER

Client Services

• Oversee the compilation of statistical reports, accurate record keeping, and present reports to the Regional Director weekly
• Evaluate, select and maintain the needed educational materials and referral resources for client use
• Provide client counseling and services when staff is not available
• Maintain policies and procedures manual for the operation of the WCC and ensure compliance of those policies and procedures
• Oversee client counseling and all other services and programs provided for clients
• Work with nurse manager, client service staff and sonographers as a team to ensure that clients receive excellent service at all times
• Ensure the medical staff complies at all times with the doctor’s standing orders, policies and procedures
• Ensure WCC always complies with relevant federal, state and local laws
• Ensure that all programs and services are following all office policies & procedures and are providing excellent standard of care

Preventative Care (if offered at assigned location)

• Oversee the Abstinence Education program
• Evaluate program for its effectiveness, providing resources, training, reporting methodology that improves quality of each area
• Ensure program always complies with relevant federal, state and local laws Training
• Develop and nurture client service staff, medical staff and volunteers to assist in operational procedures
• Hold regular meetings with staff to discuss client and staff needs, progress and goal setting, and implementation

Public Relations

• Work with the Continuum of Care Coordinator to maintain a working relationship with organizations that refer or accept referrals from the WCC
• Participate in speaking engagements and special events as necessary

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• Passionately aligned with the mission and vision of Human Coalition
• Ability to work in a fast-paced, changing environment
• Desire to serve others
• Exhibit a strong commitment and dedication to the sanctity of all human life
• Strong skills in interpersonal communication, writing, organization, compassion and problem-solving
• Ability to provide leadership, encouragement and direction to staff and volunteers
• Demonstrated ability to carry out responsibilities with little or no supervision

Education And Experience:

• Bachelor’s degree or master’s degree in a related field
• (3) – (5) years of experience in a helping profession or in a position requiring management experience or equivalent

Supervisory Responsibility:

• Nurse Manager
• Nurse Care Coordinators
• Sonographers
• Other office and clinic staff

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement: Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, national origin, age, sex, or marital, disability, or veteran status. Because our primary mission is religious, Human Coalition does lawfully require assent and adherence to our core doctrinal beliefs.