IMG Information Management Group, Inc. Jobs Hiring Now
IMG Information Management Group, Inc. is hiring for 10 open roles on Migrate Mate as of July 16, 2026, concentrated in compliance & risk and corporate training, with listed salaries up to about $160,000. Migrate Mate updates IMG Information Management Group, Inc.'s live openings daily. IMG Information Management Group, Inc. is a government-focused information technology and professional services firm supporting federal agencies with IT infrastructure, cybersecurity, instructional design, and technical services.
Find IMG Information Management Group, Inc. JobsOverview
IMG Information Management Group, Inc. hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 10
- Top team
- Compliance & Risk
- Seniority
- Across all levels
- Work type
- 20% remote or hybrid
- Top location
- West Mifflin
- Salary range
- $60,000–$160,000
Listed salaries for IMG Information Management Group, Inc. roles on Migrate Mate range from about $60,000 to $160,000 per year across 10 open roles, as of July 16, 2026. One role lists an hourly contract rate.
Open Roles at IMG Information Management Group, Inc.
Showing 10 of 10+ IMG Information Management Group, Inc. jobs
Candidates must have an active Top Secret or Q clearance to qualify.
Key Responsibilities
Call Center
- Triage tickets via two (2) communication channels: telephone, web, and walk-ins. Current Help Desk provides phone support and support through tickets submitted by personnel via the web
- Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new articles and deleting outdated articles
- Resolve account lockouts / Two-factor authentication (2FA) blocks
- Manage account creations, enablement, disablement, and terminations
- Issue new passwords, temporary passwords, new 2FA credentials
- Manage need-to-know (permissions) for accounts
- Troubleshoot and resolve basic hardware issues for hardware peripherals
- Troubleshoot and diagnose hardware issues for escalation to desktop support to
- perform repairs
- Create work orders for desktop support to move, add, or change computers and/or peripherals
- Troubleshoot and resolve basic software issues for both commercial-the-shelf
- (COTS) software products, as well as in-house developed applications
- Assist in obtaining new software licenses for customers
- Troubleshoot and resolve basic web or SharePoint issues
- Assist with issues regarding shared folders or groups
Call Center
- Triage tickets via two (2) communication channels: telephone, web, and walk-ins. FMP’s current Help Desk provides phone support and support through tickets submitted by personnel via the web
- Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new articles and deleting outdated articles
Account Management
- Resolve account lockouts / Two-factor authentication (2FA) blocks
- Manage account creations, enablement, disablement, and terminations
- Issue new passwords, temporary passwords, new 2FA credentials
- Manage need-to-know (permissions) for accounts
Hardware
- Troubleshoot and resolve basic hardware issues for hardware peripherals
- Troubleshoot and diagnose hardware issues for escalation to desktop support to
- perform repairs
- Create work orders for desktop support to move, add, or change computers and/or peripherals
Software
- Troubleshoot and resolve basic software issues for both commercial-the-shelf
- (COTS) software products, as well as in-house developed applications
- Assist in obtaining new software licenses for customers
Miscellaneous
- Troubleshoot and resolve basic web or SharePoint issues
- Assist with issues regarding shared folders or groups
- Troubleshoot and resolve basic computer support or software questions
- Provide training for basic computing questions or tasks
- High school diploma
-
IT help desk/call center experience, minimum required years can vary depending on highest degree level:
- High school diploma + 7 years
- Associate's Degree + 5 years
- Bachelor's Degree + 1 year
- Basic understanding of MS Office software suite
- Basic understanding of computer equipment and core client system software
- Strong customer service skills
- Experience presenting technical solutions and concepts through verbal and written communications in a clear and concise manner
- Active Q or Top Secret security clearance
- A+, Sec+, HDI certification or similar certification with supervisor approval
- Excellent customer support experience and soft skills to ensure end-user satisfaction
- Ability to multi-task and prioritize requirements and end user requests as required
- Triage and basic troubleshooting/resolution.
- Ability to collaborate with other helpdesk analysts
- Ability to demonstrate proven success with adaptability – willingness to evolve with technology while ensuring data accuracy standards
IMG Benefits:
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Health Savings Accounts (HSA)
- Personal leave plus paid federal holidays
- Professional development and training assistance
Candidates must have an active Top Secret or Q clearance to qualify.
Key Responsibilities
Call Center
- Triage tickets via two (2) communication channels: telephone, web, and walk-ins. Current Help Desk provides phone support and support through tickets submitted by personnel via the web
- Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new articles and deleting outdated articles
- Resolve account lockouts / Two-factor authentication (2FA) blocks
- Manage account creations, enablement, disablement, and terminations
- Issue new passwords, temporary passwords, new 2FA credentials
- Manage need-to-know (permissions) for accounts
- Troubleshoot and resolve basic hardware issues for hardware peripherals
- Troubleshoot and diagnose hardware issues for escalation to desktop support to
- perform repairs
- Create work orders for desktop support to move, add, or change computers and/or peripherals
- Troubleshoot and resolve basic software issues for both commercial-the-shelf
- (COTS) software products, as well as in-house developed applications
- Assist in obtaining new software licenses for customers
- Troubleshoot and resolve basic web or SharePoint issues
- Assist with issues regarding shared folders or groups
Call Center
- Triage tickets via two (2) communication channels: telephone, web, and walk-ins. FMP’s current Help Desk provides phone support and support through tickets submitted by personnel via the web
- Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new articles and deleting outdated articles
Account Management
- Resolve account lockouts / Two-factor authentication (2FA) blocks
- Manage account creations, enablement, disablement, and terminations
- Issue new passwords, temporary passwords, new 2FA credentials
- Manage need-to-know (permissions) for accounts
Hardware
- Troubleshoot and resolve basic hardware issues for hardware peripherals
- Troubleshoot and diagnose hardware issues for escalation to desktop support to
- perform repairs
- Create work orders for desktop support to move, add, or change computers and/or peripherals
Software
- Troubleshoot and resolve basic software issues for both commercial-the-shelf
- (COTS) software products, as well as in-house developed applications
- Assist in obtaining new software licenses for customers
Miscellaneous
- Troubleshoot and resolve basic web or SharePoint issues
- Assist with issues regarding shared folders or groups
- Troubleshoot and resolve basic computer support or software questions
- Provide training for basic computing questions or tasks
- High school diploma
-
IT help desk/call center experience, minimum required years can vary depending on highest degree level:
- High school diploma + 7 years
- Associate's Degree + 5 years
- Bachelor's Degree + 1 year
- Basic understanding of MS Office software suite
- Basic understanding of computer equipment and core client system software
- Strong customer service skills
- Experience presenting technical solutions and concepts through verbal and written communications in a clear and concise manner
- Active Q or Top Secret security clearance
- A+, Sec+, HDI certification or similar certification with supervisor approval
- Excellent customer support experience and soft skills to ensure end-user satisfaction
- Ability to multi-task and prioritize requirements and end user requests as required
- Triage and basic troubleshooting/resolution.
- Ability to collaborate with other helpdesk analysts
- Ability to demonstrate proven success with adaptability – willingness to evolve with technology while ensuring data accuracy standards
IMG Benefits:
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Health Savings Accounts (HSA)
- Personal leave plus paid federal holidays
- Professional development and training assistance
Job Roles at IMG Information Management Group, Inc.
Working at IMG Information Management Group, Inc.
IMG Information Management Group, Inc.'s 10 open roles are across all levels, and about 20% are remote or hybrid. The most active teams are compliance & risk, corporate training, and business development. IMG Information Management Group, Inc. provides IT and professional services to federal government clients, with work spanning systems administration, network infrastructure, help desk support, technical writing, multimedia development, and business development. Many roles require active security clearances, reflecting the firm's focus on sensitive government environments. Most IMG Information Management Group, Inc. roles are based in West Mifflin, with some in Fairfax and Washington.
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Browse jobs by roleIMG Information Management Group, Inc. Jobs: Frequently Asked Questions
How many jobs is IMG Information Management Group, Inc. hiring for right now?
IMG Information Management Group, Inc. is hiring for 10 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in compliance & risk and corporate training. Open positions span IT infrastructure, cybersecurity, technical writing, help desk, and business development, with many roles requiring active federal security clearances.
What kinds of roles does IMG Information Management Group, Inc. hire for?
The most active teams are compliance & risk, corporate training, and business development. IMG Information Management Group, Inc. hires across IT infrastructure, systems analysis, network cabling, help desk support, instructional design, multimedia development, technical writing, and business development. A significant number of postings require Secret or Top Secret clearances, and most postings are across all levels.
Are IMG Information Management Group, Inc. jobs remote or in-person?
A mix of remote and on-site. About 20% of IMG Information Management Group, Inc.'s open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in West Mifflin. Each IMG Information Management Group, Inc. listing shows its work location so you can filter before applying.
How do I apply to a job at IMG Information Management Group, Inc.?
Find an IMG Information Management Group, Inc. role on Migrate Mate, then follow the listing directly to IMG Information Management Group, Inc.'s own application process. IMG Information Management Group, Inc. manages its own hiring and candidate review. Applicants should confirm clearance requirements listed in each posting before applying, as many roles have active federal security clearance prerequisites.
What do IMG Information Management Group, Inc. jobs pay?
Listed salaries for IMG Information Management Group, Inc. roles on Migrate Mate range from about $60,000 to $160,000 per year as of July 16, 2026, with most postings at across all levels. One role lists an hourly contract rate. Exact pay is set by IMG Information Management Group, Inc. and shown on each listing.
Does IMG Information Management Group, Inc. hire entry-level?
Most of IMG Information Management Group, Inc.'s open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual IMG Information Management Group, Inc. listings for stated experience requirements.
Where is IMG Information Management Group, Inc. hiring?
Most IMG Information Management Group, Inc. roles are based in West Mifflin, with some in Fairfax and Washington, and about 20% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.